Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Dialed In
What do you like best about the product?
I like that my phones transfer to a backup in the event of an outage of my internet (which we have often). Also that the staff is always VERY Willing to help with my needs as for a tiny office like ours we do not have to be in the system regular. I like they ARE dialing in the ease of saving holiday greetings and automatically reverting back to original message. I have referred to several friends who have HIGH-SPEED internet (doesn't work right otherwise).
What do you dislike about the product?
It's a bit overwhelming for a small facility such as ours. We want things to be smaller and easier to work with, not have to figure out 20 different toggles to get our standard 3 tasks done; then again... customer service has helped me maneuver every time (different ways for the same thing) with a smile. So even the bad isn't bad.
What problems is the product solving and how is that benefiting you?
This isn't so applicable to us. We did have 3 extensions, but as one of them didn't have high enough internet speed we've had to unplug that phone as it was just too stressful to some to have conversations on it.
Great for small business
What do you like best about the product?
The ability to get easy technical support, create a comprehensive virtual assistant flow and the mobile app is great when taking calls on the got.
What do you dislike about the product?
To be honest I can't really think of anything that I do not dislike. In one of our phones, sometimes the settings reset but that is a hardware error, not Vonage.
What problems is the product solving and how is that benefiting you?
We have two locations and we are able to all have our own extensions, voice mails, call groups for different departments and our own mobile app where we can all be on the go when we need to.
Agency owner
What do you like best about the product?
Availability of use, the app is maybe the greatest thing about Vonage. Although it could use a buff to be great it is still helpful to use my mobile network to never miss a call. Or to not necessarily never miss but to see what's going on at all times.
What do you dislike about the product?
I dislike the customer service chain, if I need help it's sit on hold up be transferred to this person or that person. I do not have time to be sitting around waiting.
What problems is the product solving and how is that benefiting you?
All my daily calls.
Responsive Technical Support
What do you like best about the product?
The Tech Support team is always willing to stay on the line with me until I am 100% satisfied.
What do you dislike about the product?
Sometimes there is an inconvenient delay time for chat support/questions.
What problems is the product solving and how is that benefiting you?
The ability to reconfigure phones, extensions and users easily and frequently.
Not a Great Experience
What do you like best about the product?
Ease of installation. Customer Service Agents were very polite and tried to be helpful.
What do you dislike about the product?
Getting what I was told by the salesman wasn't going to happen. Management tried to reduce my irritation, but in general a poor experience.
What problems is the product solving and how is that benefiting you?
I was trying to establish incoming multiple lines to varied locations. No benefits were realized.
Recommendations to others considering the product:
Give yourself plenty of time to trial the service.
Great service all around
What do you like best about the product?
Having the app on the phone is wonderful. Never have to be tied to a desk to answer so i can get back to my customers quickly. Also has a great texting feature too
What do you dislike about the product?
nothing really. i have nothing to complain about
What problems is the product solving and how is that benefiting you?
Having the phone via mobile app is a great feature which a lot of phone companies don't have.
Best Service Provide in the United State.
What do you like best about the product?
Everything is best for Vonage like Service, Sound quality, Customer support etc.. I am proud of customer of Vonage Service.
What do you dislike about the product?
Nothing to mention that I can write for Vonage service for dislike.
What problems is the product solving and how is that benefiting you?
My problem was related to office extention & It has been very smooth;y solved by customer service team. Thank you for that.
AWESOME
What do you like best about the product?
Affordable Phone Service and on the go smart phone capability.
What do you dislike about the product?
There was not anything that I really didn't like about the service.
What problems is the product solving and how is that benefiting you?
Cost of traditional service with limited mobile option integration.
Vonage is Incredible
What do you like best about the product?
I like the audio quality the most. I love Vonage because I can carry my telephone anywhere. I can call the candidates at any point of time, with a good Internet connectivity the voice quality is superb. I have also install the Vonage app on my desktop and my personal laptop.
I can easily send text messages, can call candidates from the Vonage app.
I can easily send text messages, can call candidates from the Vonage app.
What do you dislike about the product?
There are no dislikes, but sometimes due to low Internet connectivity, the Vonage app stuck for a while
What problems is the product solving and how is that benefiting you?
I am working from India, so sometimes I need to call my candidates from home so I can easily to do that from my Vonage app. The candidates can also call me, send text or leave voice messages.
After a long weekend I am able to hear all the voice messages left by the vendors and candidates.
After a long weekend I am able to hear all the voice messages left by the vendors and candidates.
Recommendations to others considering the product:
The Vonage app is the best app for making phone calls sending text and to hear our voicemails.
This app is very easy to use and can solve our business purpose.
This app is very easy to use and can solve our business purpose.
first provider of such service I ever known
What do you like best about the product?
yo can communicate with almost all of the world if you wish
What do you dislike about the product?
that i need to use another softare to run Vonage. why doesn't it have it's own software?
What problems is the product solving and how is that benefiting you?
I can reach to people that I normally wouldn't with a regular phone line
Recommendations to others considering the product:
Fast to undestand, easy to use
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