Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Excellent service across multiple platforms
What do you like best about the product?
Accessibility of phone via Desk device & Mobile Phone Application. This sort of mobility is giving the recruiters an extra edge. Also there is SMS service available like local phone carrier services for our work VoIP number.
What do you dislike about the product?
The missed calls feature in Mobile App has many wrong notifications. Even after i check my missed calls and / or called back the person from my Desk phone but still it shows as Missed call.
What problems is the product solving and how is that benefiting you?
Immense HELP for our Recruitment industry where people around the world are working either physically in USA or remotely located outside USA.
Recommendations to others considering the product:
Cross Reference of Phone numbers with the Email or digital footprint of the person associated iwth the nmumber. In this way, ALL INFO'S DATA WILL BE CENTRALISED & AVAILABLE TO EVERYBODY!!
Unique Feature
What do you like best about the product?
We switched to Vonage because of the ability have our messages transcribed, as well I can copy all the messages at one time to a spreadsheet to manage phone calls.
What do you dislike about the product?
Vonage is in the process of switching to a new format that will not allow copying of messages all at one time. They will need to be copied one at a time. If this change is made permanently, I will need to find a new Voip.I understand there is a new format rolling out soon. PLEASE do NOT force old users to move to the new format. It doesn't offer the same functionality as the old. :)
What problems is the product solving and how is that benefiting you?
We are able to keep all messages received in a spreadsheet to track who has answered which phone calls. I don't think I could do this If I did not transfer them to a spreadsheet. Plus I can keep messages in perpetuity.
Recommendations to others considering the product:
I was told I may be forced to switch to the new platform soon after speaking with a Vonage rep. I have seen the new platform, and if I am forced to give up the old format I will look for a new product.
game changer
What do you like best about the product?
all is good but the best part is the app on my cell phone. Being able to take calls while i am out of the office has changed everything for me
What do you dislike about the product?
setup of the desk phone , like hotkeys took us a bit to figure it out
What problems is the product solving and how is that benefiting you?
having the phone with me at all times
Recommendations to others considering the product:
we are really happy so far , love have the business phone on my cell phone
Great technical support
What do you like best about the product?
The tech support staff is very knowlegeable and skilled in dealing with anxious customers.
What do you dislike about the product?
It is not very easy to get through to a tech support person.
What problems is the product solving and how is that benefiting you?
The majority of our telephone communications uses Vonage.
Vonage VOIP office phone system
What do you like best about the product?
Cloud PBX is great, I can control my whole phone system from a web browser. Great support, always fix any issues promptly. Mobile app so I can make and receive calls from my office on my mobile phone. Voicemail sent to my email is very nice feature.
What do you dislike about the product?
Every once in a while I have call issues it's a little sensitive about internet connectivity. But all voice over ip has issues if internet is acting up.
What problems is the product solving and how is that benefiting you?
Office phone system and full PBX features without having to install PBX equipment. Lower cost then buying an in-house PBX. can maintain myself without having to hire a phone systems expert.
President
What do you like best about the product?
Plain and simple, it works. no hang ups, no glitches, no problems.
What do you dislike about the product?
It is expensive. Other services cost less, but of course, their voice quality is not as good as Vontage.
What problems is the product solving and how is that benefiting you?
It allows me to run my business virtually,].
Technical Support
What do you like best about the product?
I have made three business name changes since using my Vonage phone service and each time it has gone smoothly
What do you dislike about the product?
The procedure to modify the outgoing voice mail messages isn't consistent, at least when I have used it. Talking about using the Vonage spread sheet to update/delete/add to the outgoing messages for the greeting and menu selections before it goes into voice mail.
What problems is the product solving and how is that benefiting you?
My clients can leave messages so I am able to generate more business.
Recommendations to others considering the product:
yOU SHOULD GIVE IT A TRY. IT WORKS WELL FOR ME.
Long time Vonage User
What do you like best about the product?
The pricing, the text & transcription of voicemails as soon as I get a message.
What do you dislike about the product?
The connection became a little staticky sometimes, I tried upgrading phones, still didin't fully solve the property. If your internet connection isn't the best, sometimes your phone service won't be the best is what I learned.
What problems is the product solving and how is that benefiting you?
Low cost entry for a land line, don't need a receptionist with the call forwarding and message transcription sent to text and email.
Great Service For Any Business
What do you like best about the product?
What do I like the best??
It is really hard to just chose 1 thing I like as there is soooo many different options with Vonage it almost seems as it is an endless option bar lol.
It is really hard to just chose 1 thing I like as there is soooo many different options with Vonage it almost seems as it is an endless option bar lol.
What do you dislike about the product?
What Do I dislike??
Well nothing in particular. If I did have to chose one I would say it is the tech support.
Well nothing in particular. If I did have to chose one I would say it is the tech support.
What problems is the product solving and how is that benefiting you?
For the cost everything is great service they provide Thank you Vonage!!!!
I was fearful of the change but it was so EASY!
What do you like best about the product?
The cost is great compared to P.O.T.S. I've had zero issues with service quality of the voice calls.
What do you dislike about the product?
Nothing - it am extremely satisfied. The user portal isn't super-intuitive, but the support team is great to help you.
What problems is the product solving and how is that benefiting you?
My T1 was costing in excess of $750 per month. Vonage is saving me a ton of money without any decrease in service level.
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