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Vonage Contact Center (VCC)

Vonage

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486 reviews
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    Automotive

Excellent service

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Sound quality seems to be very good. Whenever I need to call customer service, the cs people tend to be very professional and friendly. I also like that it is pretty easy to use.
What do you dislike about the product?
I really wish it played my hold music even when it is just connecting to an extension. Our old provider did that and most people really enjoyed the sond we play so they were happy and upbeat when the phone got answered. It also helped if the call didn't get picked up right away.
What problems is the product solving and how is that benefiting you?
Vonage makes it really easy to have customers and vendors get through to me easily. I have my extension just go directly to my cell phone so it is easy for people to reach me without the need for messages or having my cell phone number given out to everyone.
Recommendations to others considering the product:
Highly recommend.

    Non-Profit Organization Management

I use Vonage for business.

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
The calls always come in clearly. I am able to speak with clients on the go.
What do you dislike about the product?
Have not had the opportunity to dislike.any of the features.
What problems is the product solving and how is that benefiting you?
Just being able to make and answer calls outside of the office has been great. Should there be an issuse the customer service has been great.

    Religious Institutions

It was easy to switch to Vonage and the cost savings is beneficial to the church.

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
It is cheaper than our previous provider.
What do you dislike about the product?
There is nothing we have disliked to date.
What problems is the product solving and how is that benefiting you?
It is saving the church money for same level of service.
Recommendations to others considering the product:
It is just as good as others and saves money.

    Rohit S.

Vonage is Awesome!!

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
I like the voice quality the most . With a good internet connection it works absolutely brilliantly .

I also like the Vonage Android app- with this i can carry my office with me where i am in the world .

I personally also like the option to send and receive text messages , this makes it very easy . As a result you avoid calling up for small questions .

The vonage app for windows also works wonder when using it on your laptop . Its always easier to send a text via keyboard rather than using your cellphone . Listening to all your voicemails after a long weekend too makes it easier .
What do you dislike about the product?
There are not many things that i dislike , but i hate waiting for more than 10 minutes when the customer service is called .
What problems is the product solving and how is that benefiting you?
We work for an American based company in India . Having a personal US number helps us reach our customers easily and the fact that they can call us back makes it useful too .
Recommendations to others considering the product:
Use this app if you wish to have a crisp quality of voice as a result creating a very good impression with your customers/clients .

    Harriet C.

Great Service

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
I like the fact that I am not tied to my desk. I can use my service on my cell phone or laptop allowing me to work from anywhere with an internet connection.
What do you dislike about the product?
I do not have any dislikes using Vonage.
What problems is the product solving and how is that benefiting you?
The portability of Vonage is our greatest asset.

    Joan S.

Business experience.

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Ability to do several businesses from one phone.
What do you dislike about the product?
Nothing comes to mind. They are good enough, I came back, not finding anyone to compete with them.
What problems is the product solving and how is that benefiting you?
Ability to have three numbers. Two for business and one for personal. Customer service is available to help with issues, if needed. As each number rings separately, I know which line is calling, making my businesses easier to handle on the phone. Business can go with me, wherever I go and operate as though I am in the office.
Recommendations to others considering the product:
Before you say no, give it a try.

    Business Supplies and Equipment

Vonage Voip

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Easy functionality and low cost, great ROI
What do you dislike about the product?
sometimes you can't hear the person you're talking to.
What problems is the product solving and how is that benefiting you?
Connectivity, call distribution management

    Jay D.

Great product, great service

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Amazon chime is included for screen sharing and video conferencing with clients.
What do you dislike about the product?
Wish I was able to pass control and have other people in the meeting share their screen and take over their mouse control.
What problems is the product solving and how is that benefiting you?
WAY easier to host meetings and connect than Skype or Join.me.
Recommendations to others considering the product:
Take a look at all options. If other solutions are less expensive be wary of the quality of connections and calls. I was ready to throw my old provider's Mitel phone out the window. We had dropped calls, constant reboots with that system, it was a pain. So far - Vonage has had crystal clear calls, great features, 100% uptime stability... just a great solution.

    Jesus R.

Great Service

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
We can make conferences, and screening the calls, setup on different devices, there's a lot good features for this service
What do you dislike about the product?
we don't really have dislikes with this service, just need to bring a cup of coffee when we use it
What problems is the product solving and how is that benefiting you?
change numbers, assign ne numbers, hold some devices while we are traveling
Recommendations to others considering the product:
Enjoy the ride with this espectacular service provider

    John K.

Great E-Fax Service

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
We have used Vonage for a while. We use them exclusively for our e-fax service and have had great success with it. Very easy to use and great layout! Thank you!!
What do you dislike about the product?
Not really anything. We have used Vonage for about 5 years now and have nothing but good things to day about what we have had. Your customer service is always top notch as well.
What problems is the product solving and how is that benefiting you?
We had a long period of problems with our fax service from a previous company. Have had nothing,but good things on our e-fax since we've had it with Vonage.
Recommendations to others considering the product:
Very easy to use.

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