Jira

Atlassian

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External reviews

7,502 reviews
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    Information Services

Jira - A Short Review

  • December 10, 2021
  • Review provided by G2

What do you like best about the product?
As a software developer who is very used to the Agile methodology of software development, I find tracking my tickets very easy on Jira
What do you dislike about the product?
In my last place of work, we initially had to burn hours. I felt it was unnecessary.
What problems is the product solving and how is that benefiting you?
Agile methodology. Benefits: tracking status, attaching evidence when you close a story, testers could even attach test cases


    Sharath P.

A fairly good ticketing tool for service based troubleshooting.

  • December 10, 2021
  • Review provided by G2

What do you like best about the product?
the prerequisites while creating a ticket are organized and can share maximum details of the problem in the initial raise of the ticket itself which will help the agent to understand and provide the solution with minimum interventions
What do you dislike about the product?
one feature that should be improved is the ticket updation, because sometimes when a ticket is updated we would not get notified at the moment but takes several minutes for an email to trigger which causes loss of time.
What problems is the product solving and how is that benefiting you?
We create R&D tickets via JIRA to address the product issues for our developers to improve our product, so the developers work on the JIRA and share the relevant fixes over JIRA


    Aspril T.

Good product management tool

  • December 10, 2021
  • Review provided by G2

What do you like best about the product?
Easy to use and integration of various atlassian products
What do you dislike about the product?
I dont dislike anything as of now from jira
What problems is the product solving and how is that benefiting you?
I am using jira for end to end product development


    Financial Services

Effective issue management product with good UX

  • December 10, 2021
  • Review provided by G2

What do you like best about the product?
Jira allows my team to track issues and bugs in an organized manner. The comments function is how we keep track of our communication on each, and we set custom filters to keep track of issues. The user experience is quite friendly.
What do you dislike about the product?
The interface can at times be buggy and lag. At times filtering can be complex for our new users and other team members have to repeat building search filters.
What problems is the product solving and how is that benefiting you?
Our team is using Jira for self-organization in agile. We have realized increased efficiency and autonomy while using Jira - my team members are emboldened to fix issues using the tool.
Recommendations to others considering the product:
I recommend teaching your team how to consistently comment on bugs and check filters.


    Education Management

A Project Manager's Lifesaver!

  • December 09, 2021
  • Review provided by G2

What do you like best about the product?
I like how you can be as organized a spossible using JIRA and it helps me stay up-to-date on every project I am supporting.
What do you dislike about the product?
I think it is a bit clunky in terms of user-friendliness. I don't like how my tickets are automatically put into the backlog for some reason.
What problems is the product solving and how is that benefiting you?
Project Management solutions. Our productivity has gone way up since we began using JIRA.


    Information Technology and Services

Director - Program management

  • December 08, 2021
  • Review provided by G2

What do you like best about the product?
Sprint agile management and defect management
What do you dislike about the product?
Configuring it to other other tools like JAMA (maybe complexity involved from JAMA interfacing capability)
What problems is the product solving and how is that benefiting you?
Understory Agile tracking and defect logging process
Recommendations to others considering the product:
Easy in usage. I have been using JIRA for the past 10 + years, and they have an improvised lot of functionalities.


    Consumer Services

Great ticketing system that allows for collaboration

  • December 08, 2021
  • Review provided by G2

What do you like best about the product?
The ability to comment and tag other team members and all the file features make this a great tool to solve bugs, issues that arise with customers, and work seamlessly with other departments in the organization.
What do you dislike about the product?
It is sometimes hard to find users in Jira and also to find tickets that were worked on recently and then closed. You have to know the title for it to find it properly and at times it will populate the oldest ticket with a title you are searching for.
What problems is the product solving and how is that benefiting you?
This is solving any problems with ticketing for customer or bug issues that go on to keep everyone updated on what is happening. This works well cross functionally with IT and any other teams who need to help solve an problem.


    Babu P.

Good Task Management System

  • December 08, 2021
  • Review provided by G2

What do you like best about the product?
Works well with Atlassian products. Can easily integrate with Confluence. Cross reporting available. Integrates with Slack and Teams for communications
What do you dislike about the product?
To use this product, users should learn about the features. You can easily get lost in the usage.
What problems is the product solving and how is that benefiting you?
Task management, service desk
Recommendations to others considering the product:
Simple task management tool. If you have complex project management needs, Asana might be another option.


    Khushboo A.

Jira review for task management

  • December 08, 2021
  • Review provided by G2

What do you like best about the product?
1. Sprint management
2. Kannan board can be created and jira ticket can be created under it.
3. Bug management tool
4. Integration with bitbucket.
5. Integration with slack
6. Easy of use
7. Remote based team management
8. Release management
9. Estimation of stories
10. Time logging
What do you dislike about the product?
It's awesome tool for remote based team and sprint based work.
Jira setup on local server should be smooth process for an organisation.
There should be guidelines for setting up the jira on server.
Guidelines meaning auto suggestions step by step what needs to be done.
What problems is the product solving and how is that benefiting you?
1. Sprint management
2. Kannan board can be created and jira ticket can be created under it.
3. Bug management tool
4. Integration with bitbucket.
5. Integration with slack
6. Easy of use
7. Remote based team management
8. Release management
9. Estimation of stories
10. Time logging
I am able to manage all the release data using jira.
It also provides many tools for showing grpah based report for all the releases.


    Management Consulting

Great for tech teams, backlog refinement, and keeping organized

  • December 08, 2021
  • Review provided by G2

What do you like best about the product?
Easy to collaborate with teammates, easy to assign tasks and see workload, great for planning future improvements
What do you dislike about the product?
Not much to dislike about Jira. It's a great tool
What problems is the product solving and how is that benefiting you?
Allowing team to maximize bandwidth, creating accountability and transparency