Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Scalable, Customizable HubSpot for Case Management—Great Automation, Occasional Glitches
What do you like best about the product?
We love HubSpot’s scalability, along with the ability to customize it ourselves without having to involve coders. Our team has also really appreciated using HSForms to capture data without needing everyone to have a seat. Our use case is fairly unique: as a non-profit homeless shelter, we use HubSpot to track the journey of the people we serve through case management and task completion. The ability to create workflows and automated tasks helps improve efficiency and clarity for our team as they support the most needy in our community. Our team in the system 24 hours a day so it used all day everyday. The UX team at Hubspot and our on-boarding partner Blue Frog have been great assets as we learn and grow with hubspot.
What do you dislike about the product?
There have been some glitches along the way with spam filters and clients profiles being overwritten due to some updates that have affected the way we use HubSpot but our on-boarding partner Blue frog has always been there to help and provide assistance and communicate our needs with HubSpot.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to work more efficiently; tasks that used to be done manually are now handled automatically. We can also provide dashboards for decision-makers that present more data visually, without needing to rely on extra applications.
HubSpot keeps our sales pipeline organized and visible
What do you like best about the product?
HubSpot Sales Hub gives our team a clear, shared system for managing the sales pipeline from first conversation through onboarding. The visibility into deals, activities, and ownership makes it much easier to keep Sales, onboarding, and Client Success aligned.
The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance.
The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance.
What do you dislike about the product?
Some advanced features require higher-tier subscriptions, which can make scaling expensive as more team members need access. Permissions and seat management can also be confusing, especially when different teams need partial access to tools.
Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership.
Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps us solve pipeline visibility, process consistency, and handoff challenges between Sales and Onboarding. Before standardizing in HubSpot, deal tracking lived across spreadsheets, email threads, and individual team members' notes.
Now we have a centralized CRM where deal stages, ownership, next steps, and revenue reporting are consistent across the organization. This improves forecasting accuracy, reduces dropped handoffs, and makes it easier for leadership to understand pipeline health and revenue trends. It has also helped us build more repeatable sales processes as we scale.
Now we have a centralized CRM where deal stages, ownership, next steps, and revenue reporting are consistent across the organization. This improves forecasting accuracy, reduces dropped handoffs, and makes it easier for leadership to understand pipeline health and revenue trends. It has also helped us build more repeatable sales processes as we scale.
Centralizes Sales with Excellent AI Integration
What do you like best about the product?
We use HubSpot Sales Hub to run our entire sales, marketing, and billing systems. I like the excellent functionality and solid AI integration. The AI integration supports both administrative and customer-facing activities. On the administrative side, it helps new users navigate the Hubspot UI, locate the settings they need or understand how to set up workflows like automations and can troubleshoot based on actual account settings. For customer-facing tasks, it can summarize meetings, emails, and other notes, suggest follow-up steps, and provide text suggestions for emails. We have it integrated with Google Calendar and Gmail, Hubspot Payments, Zoom, Fellow AI Notetaker, social media. We also expect to integrate with QuickBooks.
What do you dislike about the product?
It would be really helpful to have different 'contact types' because not everything fits neatly into the CRM setup. Right now, we have to create workarounds for any contact that doesn't fit the prescribed framework, and I'm concerned this might lessen the validity of the database. Also, the granularity of the permissions is an excellent feature, but takes a while to understand what permissions are needed by which team members.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub provides transparency, visibility, workflow automations and tracking. It supports our team in sales, marketing, and billing.
A simple and reliable CRM for daily sales work
What do you like best about the product?
I like how simple and intuitive it is. The pipeline view, tasks, and contact timeline help keep everything organised without extra effort. It’s easy to onboard new team members, and the automation saves a lot of manual work.
What do you dislike about the product?
Some features feel locked behind higher tiers, especially reporting. Also, loading times can be slow when switching between records, and the email editor could be more flexible.
What problems is the product solving and how is that benefiting you?
It helps me keep track of deals, conversations, and follow-ups in one place. We don’t miss opportunities, and the team works more consistently. It also gives clearer visibility into pipeline health and next steps.
Sales Workspace & Automation Make Our Workflow Smoother and More Efficient
What do you like best about the product?
Sales Workspace, Documents, Sequences, and Sales Analytics are the features I like the most. The automation of sales processes is also worth mentioning, as it makes the overall workflow smoother and more efficient.
What do you dislike about the product?
The pre-built templates and reports could be improved.
What problems is the product solving and how is that benefiting you?
It has made our sales processes more efficient by improving sales tracking and forecasting, helping us recycle leads, nurture them, and track leads through different pipelines.
Personalized and Reliable for Lead Management
What do you like best about the product?
I use HubSpot Sales Hub for lead scoring, lead management, data management, and sequences, which helps ensure a smooth sales process. The customization options are very reliable and it solves every problem related to sales, especially with lead scoring and reporting. I love the personalization aspect, particularly the ability to create reports related to lead generation. It's easy to manage leads by generating reports and using lead scoring, and I can customize the columns to my requirements. The initial setup was quite easy.
What do you dislike about the product?
I would recommend a little more automation in this.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps me with lead scoring and management, data management, and customizing reports for lead generation, which solves sales process issues and lead mismanagement.
Easy to Use Yet Powerful—HubSpot Sales Hub Keeps Our Pipeline Organized
What do you like best about the product?
I like HubSpot Sales Hub best for how **easy it is to use while still being powerful**. It keeps emails, calls, deals, and follow-ups in one place, automates a lot of the busywork, and gives clear visibility into the pipeline—so it’s easier to stay organized and close deals faster.
What do you dislike about the product?
The main downside is that **advanced features get expensive quickly** as you scale. Some customization and reporting options can also feel limited without upgrading, and complex sales processes sometimes require workarounds or integrations rather than being fully native.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves the problem of **organizing and automating sales work**. It benefits me by **saving time, keeping everything in one place, and helping me close deals more efficiently**.
Enhances Organization but Needs Streamlined Tabs
What do you like best about the product?
I enjoyed the talk-to-text feature on the mobile app for HubSpot Sales Hub. After visiting a client, I just open up the app and talk to the microphone, making it very straightforward. I also like the simplicity of it, referring to it as a 'simple stupid method'. Additionally, the initial setup of HubSpot Sales Hub was very straightforward.
What do you dislike about the product?
There's a few too many tabs of ZIP code and business types, and it's a little wonky and clunky when I'm trying to enter these things. I wish there was just a form that you put in the company address, ZIP code, all in one location instead of putting it in different line items.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub keeps me more organized and stops me from handwriting notes. It's very straightforward.
Effortless Setup, Streamlined Collaboration
What do you like best about the product?
I love that HubSpot Sales Hub is simple to use and easy to navigate. The user interface is very clear, which makes it super quick to see what pipeline and opportunities there are without having to learn a completely different system. It's also refreshing how easy it was to set up, with a lot of configuration possibilities.
What do you dislike about the product?
For me, it's mainly just due to permissions and the fact that you have to have a specific sales hub seat, which is obviously an additional cost.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub gives me full visibility into our pipeline and helps me track how marketing qualified leads are progressing through the sales cycle.
Clear Pipeline Visibility, Excellent for Sales Management
What do you like best about the product?
I like HubSpot Sales Hub for the clear visibility it provides of our pipeline. It shows the actual status of the sales team, which helps in making correct decisions and planning the future for the team. I also find it valuable for revenue prediction, which is crucial. The automated follow-up features are great for reducing manual work.
What do you dislike about the product?
The initial setup is a bit time-consuming as everything needs to be set before automation works.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for pipeline management, which gives me clear visibility and helps in making correct decisions and revenue predictions. It reduces the need for manual follow-ups, enhancing the efficiency of my sales process.
showing 311 - 320