Sales Hub Enterprise

What do you like best about the product?

What I like best about HubSpot Sales Hub is how it brings everything a sales team needs into one simple, easy-to-use platform. From tracking emails and managing pipelines to automating follow-ups, it saves a lot of time and keeps the entire sales process organized and transparent.

What do you dislike about the product?

Nothing for now. Im still not able to find any problems.

What problems is the product solving and how is that benefiting you?

Another standout is its seamless integration with CRM data, which gives real-time insights into leads and customer interactions—helping teams close deals faster and make smarter decisions.

What do you like best about the product?

Intuitive and easy to use for different teams

What do you dislike about the product?

not very flexible to customize based on teams needs

What problems is the product solving and how is that benefiting you?

track pipeline, create deals, log all contacts, companies

What do you like best about the product?

Quite intuitive and east to adopt. It is a great combination of CRM, automation and communication tools in a single platform.

Some advanced features are also offered - email tracking, sequences, deal pipelines, etc

What do you dislike about the product?

In the lower plans - quite limited features around workflows, reporting and sales process. Occasional gaps in deep analytics and flexibility as compared to other enterprise focused CRMs.

What problems is the product solving and how is that benefiting you?

brought all fragmented activities into a single platform such as lead tracking, communication, follow-ups and pipeline management.

What do you like best about the product?

Customizability, reliability, its complexity, and at the same time simplicity!
Also, Rubost API capabilities and integrations are awesome.

What do you dislike about the product?

To be honest, support and sales are not always well-trained on the actual capabilities of the platform.

There were many times that we called and asked for a solution, and the answer was either completely irrelevant, a cold “No, it’s not possible,” or a push toward another package that did not really fit our needs.

What was frustrating is that after a bit of struggle and our own investigation, we often found that there actually was a decent solution already built, or at least something clearly prepared and thought through by the HubSpot design team.

For example, as a landscaping company, we really wanted to run the business in an address-oriented way. At first, it seemed like that was not possible. I spoke with sales multiple times, and there was no obvious solution presented to us. In the end, we did our own due diligence, realized that upgrading to Sales Enterprise would give us access to custom objects, and basically sold the higher package to ourselves because it was actually the logical solution for our business.

So in that case, we were the ones acting like the knowledgeable salesperson, understanding the platform well enough to justify the higher price tier because it truly solved our problem.

And you know what the next pitch was after that? Marketing Enterprise! Which is completely irrelevant to us at our current stage.

In summary, I think it would help a lot if sales and support had a deeper understanding of the actual capabilities across the platform. They should try to put themselves in our shoes and tailor a real solution to our business, instead of just blindly offering more packages and trying to maximize the contract value without really considering what we need.

It should feel more like dealing with us as a B2B business with specific operational needs, not like a B2C retail sales process.

Also, on the product side, I wish the UI were a bit more customizable. For example, it would be nice to rearrange custom object cards more freely, customize CRM ribbon icons, and generally have a bit more flexibility in how pages are structured visually.

And please stop sending reminder emails to deactivated users. There was a reason behind those deactivations!

Overall, considering everything, you are doing a lot of things well, and I appreciate the work. Please keep it up.

What problems is the product solving and how is that benefiting you?

It is a reliable database! which means everything. Also, we are trying to connect all of our other software to it and make it a true Hub!

What do you like best about the product?

HubSpot Sales Hub gives you a solid foundation for managing contacts, companies, and contracts in one place. For a lean team handling renewals and expansions, having all that context centralized is genuinely valuable. The Slack integration is a standout feature for us: automated notifications triggered by specific actions keep the right people informed without anyone having to manually chase updates. Once our team had a few experienced users and someone with revenue operations experience, the platform really started to deliver. The depth is there if you have the people to unlock it.

What do you dislike about the product?

The learning curve is steep. For a small team without dedicated RevOps support, getting up to speed takes real time and effort. A lot of the platform's potential goes unused simply because there aren't enough hours or hands to configure and leverage everything it offers. It's a powerful tool, but it's built for scale, and smaller teams can feel like they're only scratching the surface.

What problems is the product solving and how is that benefiting you?

We use it primarily for renewal and expansion tracking, executive business review prep, and keeping contact and company data organized. It's become the source of truth for anything contract-related on our customer success side. The Slack integration helps us stay on top of triggered actions without adding manual overhead, which matters a lot when the team is small and everyone's wearing multiple hats.