Sales Hub Enterprise

What do you like best about the product?

Our company contracted with HubSpot for several years, using the platform primarily for CRM and sales enablement. Despite adoption challenges, we continued with HubSpot because migrating to another CRM is both expensive and operationally disruptive, and the platform can be a strong fit for organizations that are able to invest in ongoing training and process alignment

What do you dislike about the product?

Over time, it became clear that consistent adoption was difficult for our very fluid sales organization, as onboarding and training new team members on HubSpot was time-consuming and often required third-party assistance to build lists, funnels, and campaigns. Integrations with other software were more challenging than expected and sometimes riddled with technical issues, contributing to low long-term utilization of the platform. After deciding to remove HubSpot from our technology stack, we were unable to end our contract early, and HubSpot declined to stop billing for the remaining six months despite having visibility into our minimal usage and more than five years of prior payments, which, in our view, reflects a rigid contract policy and poor customer service for a small business.

What problems is the product solving and how is that benefiting you?

Our hopes were to organizing our sales teams on lead and next actions. Compiling lists, creating a funnel, and getting alerts. However, HubSpots platform did not work out for our team. We found it cumbersome and required too much time to set up and then routinely use by sales teams. Not a single sales team member liked to use the platform and as a result never (after years) did we run a successful lead gen campaign or follow a sales funnel from top to bottom using HubSpot. I'd say that HubSpot may be a great platform for some teams but does not suit all teams. To fully use the platform, we would have had to invest in third party providers to assist with set up and utilization. We did do this a couple of times but each time, we ran into difficulty with seats being blocked, features being unclear on how to use, and struggled to set up our own sales funnel stages with our own parameters and were forced to work within HubSpots requirements/definitions which created confusion and frustration.

What do you like best about the product?

I enjoy using Hubspot Sales Hub as opposed to other CRM tools because HubSpot is easily organized and very user-friendly. As someone who has used 3 different CRM tools in the past 3 years, Hubspot stands out as having the simplest layout to navigate and easiest learning curve. Companies, contacts, opportunities, and quotes are linked to one another so you can toggle back and forth simply to find the information you need.

What do you dislike about the product?

I have found that there are some emails that are only tracked on the contact level, not the company level. This makes things more difficult when I am required to search under each contact for information rather than it appearing on the company's activity.

What problems is the product solving and how is that benefiting you?

HubSpot's email tracking abilities help me see all of the information in one place without needing to resort to searching through Microsoft Outlook and scrolling through email chains.

What do you like best about the product?

I like how there are many views and it integrates with Outlook

What do you dislike about the product?

there is no notion integaration directly you need to use third party

What problems is the product solving and how is that benefiting you?

We use it to track projects as well as a crm database

What do you like best about the product?

The scheduler helps a lot to have everything organised

What do you dislike about the product?

It’s a bit confusing managing leads and contacts

What problems is the product solving and how is that benefiting you?

Scheduling is much easier now

What do you like best about the product?

HubSpot Sales Hub stands out for its intuitive, all-in-one approach to sales management. I love how it centralizes contact and deal tracking, email sequences, and pipeline management, making it easy to stay organized and focused. The automation features save time on repetitive tasks, while the built-in analytics provide clear insights into performance and engagement. It’s particularly user-friendly, even for teams new to CRM systems, and the seamless integration with HubSpot Marketing Hub and other tools makes it a powerful solution for driving sales efficiency and growth.

What do you dislike about the product?

One downside of HubSpot Sales Hub is that some of its more advanced features, like custom reporting, automation, and AI tools, are locked behind higher-tier plans, which can get expensive for smaller teams. Additionally, while the interface is generally intuitive, it can feel overwhelming at first with the number of tools and options available. Some users also find that certain email tracking and integration features don’t always work as seamlessly with non-HubSpot platforms, which can be a limitation if your tech stack is diverse.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub solves several key problems that many sales teams face. It centralizes customer data, streamlining contact and deal management so nothing falls through the cracks. It automates repetitive tasks like follow-up emails and lead nurturing, freeing up time to focus on high-value activities. The platform also provides clear visibility into the sales pipeline and performance metrics, helping prioritize opportunities and make data-driven decisions. For me, this means less manual tracking, faster response times to prospects, and a more organized, efficient sales process—ultimately improving conversion rates and overall productivity.