Sales Hub Enterprise

What do you like best about the product?

Keeps tasks in front of me, and being able to segment the task. I also like that we can now see website or research being made on billboards.

What do you dislike about the product?

I wish the HubSpot had a tool for how many emails I sent out and separate them out by cold calls or follow ups so that I can easily take the numbers and put them in my report. I also wish their were more categories for businesses like HVAC, or plumbing as I tend to work with a handful of businesses in these categories.

What problems is the product solving and how is that benefiting you?

Less time looking through a spreadsheet to see who I need to reach out to.

What do you like best about the product?

Tracking deal stages is helpful, and it isn’t too difficult for sales reps to use or manage. It’s also easy to integrate with other apps, and performance has been good. We can see some ROI as it becomes our only source of truth (we’re still working on that). Support has been helpful whenever we’ve needed it, and the AI is fine.

What do you dislike about the product?

Support isn’t always available, especially through the chat function. There are also specific features I’d like to have, but they aren’t always available either, even though they’re frequently mentioned on the forums.

What problems is the product solving and how is that benefiting you?

It serves as a single source of truth, bringing greater visibility, faster deal velocity, and more transparency across the organization.

What do you like best about the product?

HubSpot brings contacts, deals, emails and marketing activities together in one clean, well-organized CRM. The interface is intuitive, so getting started takes very little time even without dedicated training. I especially appreciate how easy it is to track every interaction with a contact on a single timeline, and the automation features save a lot of repetitive manual work. The integrations with common tools such as Gmail and calendars work smoothly, and the free tier is generous enough to start using it seriously before upgrading.

What do you dislike about the product?

The main downside is pricing: once you need advanced features, the jump from the free or Starter plans to Professional is significant, especially for small teams and side projects. Some advanced reporting and customization options sit behind higher tiers, and with so many features it can take a while to discover everything the platform offers.

What problems is the product solving and how is that benefiting you?

Before HubSpot, contact and lead information was scattered across emails, spreadsheets and notes. Now everything lives in one place, so I always know the status of each contact and what the next step is. This has made follow-ups more consistent, reduced the time spent on manual data entry, and given me a much clearer view of the pipeline.

What do you like best about the product?

I had never used HubSpot before this job, but I found my way around within a few days, which was very easy. The feature I rely on most is the Aircall integration because every call lands on the customer's record together with the recording. This helps me quickly see previous agreements when someone rings again about the same order. I also value the contact timeline that shows every logged Aircall call with its recording next to past orders, followed by contact notes for allergies and saved lists for our office catering clients. This setup saves me from asking customers the same questions twice. Support has always replied quickly, adding to the positive experience.

What do you dislike about the product?

My main reservation is the pricing. Tickets belong to Service Hub, which is not part of our plan, so complaints about wrong or late orders are logged in a shared spreadsheet. I would gladly give up the deal pipelines I never touch in exchange for proper ticketing in the same subscription.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub connects Aircall calls to customer histories, helping me instantly decide on resolutions for complaints. The timeline feature saves time with detailed customer records, preventing repeated information requests and speeding up order confirmations for large clients.

What do you like best about the product?

finally a place to keep all of my contacts and easily maintain contact.

What do you dislike about the product?

all of the client contact clutters up my email inbox

What problems is the product solving and how is that benefiting you?

I'm staying in touch with my clients and industry partners in a way I never could have before

What do you like best about the product?

I like being able to add new contacts with notes and other valuable information that I can access easily.

What do you dislike about the product?

There isn't anything I dislike about HubSpot Sales Hub

What problems is the product solving and how is that benefiting you?

While adding new areas to our bidders list, we have been able to add these contacts to HubSpot as well and add notes and scopes to these contacts.

What do you like best about the product?

Easy to use, intuitive, and effective for managing the complete sales pipeline. I especially like the CRM visibility, automation, and reporting features.

What do you dislike about the product?

My main dislike is that some advanced features can get expensive as the team grows and requirements expand. There’s also a learning curve when you’re setting up more complex automations and workflows. For smaller teams, certain capabilities may feel more extensive than what’s actually needed. Overall, though, the platform delivers strong value when its features are well aligned with the team’s sales needs and budget.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub streamlines lead management, pipeline visibility, and follow-ups in one place, automating repetitive tasks so I can focus on high-value sales activities and closing deals.

What do you like best about the product?

What I find most helpful about HubSpot Sales Hub is how easy it is to use. Our team adopted it quickly, and the pipeline data stays accurate. Email tracking, templates, and sequences save a lot of time on outreach and follow-ups, and the built-in meeting scheduler makes booking calls simple. Having sales, marketing, and contact history in one CRM gives a clear view of every prospect. Reporting and dashboards are straightforward, and the integrations with Gmail, Outlook, and LinkedIn work smoothly.

What do you dislike about the product?

The least helpful part of HubSpot Sales Hub is the pricing. It gets expensive quickly as you move to the Professional or Enterprise tiers and add more users, and key features like advanced sequences, forecasting, and custom reporting are locked behind higher plans. Customization can also feel limited for more complex sales processes, and reporting isn't as flexible as some competitors. Occasionally, email sequences and tracking hit sending limits, and the add-on costs for extra features can add up over time.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps us manage outbound business development across North America, Europe, and APAC from one place. Before, prospect data, email follow-ups, and deal tracking were spread across spreadsheets and inboxes, which made it easy to lose track of conversations. Now sequences automate our follow-ups with C-level prospects, email tracking shows us who's engaged, and the meeting scheduler handles booking across time zones. The pipeline view gives us and leadership a clear picture of where every deal stands, which makes forecasting and prioritizing much easier.

What do you like best about the product?

The most valuable feature is its ease of access and ability to extract meaningful data efficiently. It is one of the best CRM platforms for both Sales and Customer Success functions, particularly due to its capability to create streamlined workflows, automate follow-ups, and manage tasks effectively. This has significantly improved organization, visibility, and overall process management.

What do you dislike about the product?

One challenge is the large number of features available, which can sometimes make it difficult to stay focused on the most important metrics. While the platform offers extensive functionality, navigating through multiple options may occasionally create complexity and distract from key performance indicators.

What problems is the product solving and how is that benefiting you?

The platform helps address multiple business needs within a single solution, including client health monitoring, revenue generation, prospect pipeline management, and sales deal tracking. Its email integration further enhances visibility by centralizing communication, enabling teams to stay informed, collaborate effectively, and make data-driven decisions from one unified platform.

What do you like best about the product?

I love the email tracking feature in HubSpot Sales Hub. It's incredibly useful for me as it helps me see when potential members open emails, what they're clicking on, and their conversion rates. This feature allows me to gauge their intent, which is super helpful for determining when to reach out to them directly. Also, as someone familiar with HubSpot from previous roles, the initial setup was smooth and easy for me.

What do you dislike about the product?

I think my understanding with HubSpot Sales Hub, I would get all the features. Finding out that I need to upgrade even more to get all the features was a bit frustrating. SMS use. We ended up adding it on, but again didn't know it wasn't part of the hub.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps me track leads, follow-ups, deal statuses, and manage email sequences. The email tracking feature lets me see when potential members open emails, what they click on, and their conversion rates, helping me gauge their intent and decide who to follow up with.