Sales Hub Enterprise
HubSpotExternal reviews
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Everything Organized into Clear Sections
What do you like best about the product?
What I like best about HubSpot Sales Hub is that every single thing is organized into its own section or category.
What do you dislike about the product?
What I dislike about HubSpot Sales Hub is that it's hard to find some of the features or actions available with the CRM.
What problems is the product solving and how is that benefiting you?
The problem that HubSpot Sales Hub is solving and how it is benefiting me is that it's streamlining all sales functions into one Sales Hub.
Underwhelming Sales Tool Experience
What do you like best about the product?
I like how HubSpot Sales Hub unifies all of our incoming customer data and creates a sales pipeline, allowing our team of sales consultants to work simultaneously. I also value the normal sales pipeline and maybe some data dashboards.
What do you dislike about the product?
Analytics could be better or either we are not using it right. For example, we want to look at conversion rates for deals that came in a certain month and are either already won or lost. Or maybe we're just looking at conversion rates for that month and want to also include deals that are still pending. Making it easier to view and more intuitive would be great.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub unifies our customer data, creates a sales pipeline, and allows sales consultants to work simultaneously.
Effective Sales Tracker with Room for Improvement
What do you like best about the product?
I like that HubSpot Sales Hub automatically sets recurring meetings and tracks KPIs for me. It reminds me to follow up, which cuts down on the time I need to spend tracking. I really like using the app.
What do you dislike about the product?
When I have a task that I didn't complete, it marks the last time I contacted a person as the task's due date even when the task wasn't finished; this should only happen when a task is completed. I can't track new connections that I manually add; it only tracks those coming from the marketing side through forms. Setting up reports to get what I want is challenging and not very intuitive, and the help feature doesn't make it easier. There's no way to track when someone reaches out to me for the first time or responds via text. I'd like more options like sending LinkedIn connections and InMail, particularly since I have LinkedIn Sales Navigator. Having to log in multiple times daily on the desktop, despite using the 'remember me' option, is frustrating. It would be helpful if there was a feature to summarize all correspondence and suggest follow-ups, placing it into the message for review. I want to customize follow-up intervals without manually setting custom dates, with more default options like '1 week,' '2 weeks,' '1 month,' etc. during the setup, we had to use a third-party service to help with reports and customization, which should have been included. I wasn't impressed with them as they dropped the ball on many things.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub keeps track of all my contacts, sets follow-up cadences, tracks deals and deal stages, and automates KPI tracking, saving me time.
Intuitive CRM with Seamless Communication
What do you like best about the product?
I like that HubSpot Sales Hub is very intuitive and easy to use. I'm in a new role, and even though it's my first time using HubSpot, I'm only on week three and already feel very confident with all of its inner workings. I enjoy creating tasks because it helps me stay on track with leads. The notes option is great for making sure I'm tracking notes on different stages within the pipeline. Also, being able to look at reports lets me see what the rest of my team is doing, which ensures I'm also on track with them. The initial setup was very easy, requiring just a short amount of time to go through the steps.
What do you dislike about the product?
I'm still new to it, so I think there are things that I'm still trying to figure out. So maybe if it could, like, intuitively signal to me to check out different options that I might not know about, knowing it should be able to understand that I'm, like, a new user, so I have a new account. So I think if you guys were able to make those suggestions for me in real time, for things that I'm not using that you think might be helpful, that'd be beneficial.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for tracking lead stages, maintaining notes, and communicating efficiently. It helps me stay organized, avoid disorganization, and set reminders to track leads. It eliminates the inefficiency of opening multiple tabs for communication, streamlining my workflow.
Centralized Client Info Made Easy
What do you like best about the product?
Kept all of the client's information centrally located.
What do you dislike about the product?
There's not much that I dislike about HubSpt Sales Hub.
What problems is the product solving and how is that benefiting you?
Keeping information organized. It allows for seemless handling of multiple accounts.
Easy Deal Tracking Made Simple
What do you like best about the product?
Easy to track deals, customer support is great.
What do you dislike about the product?
Nothing in particular, we didn't encounter any problems yet.
What problems is the product solving and how is that benefiting you?
Organising deals and record keeping.
Botched Implementation, Zero Support
What do you like best about the product?
nothing
What do you dislike about the product?
I never got to use HubSpot Sales Hub Pro because the implementation was botched. They just looked at our setup and said 'you're good' without any formal process or workflow. It ended up being a time and money sink, as I was billed for 3 months of usage without getting any actual use. The support wasn't helpful; they pushed us to a 3rd party that didn't care about our success.
What problems is the product solving and how is that benefiting you?
it didnt we didnt get any usage
Instant Pipeline Visibility with HubSpot Sales Hub Dashboards
What do you like best about the product?
I need a quick way to understand what is happening across the team’s pipeline. HubSpot Sales Hub makes that easier because I can open the dashboard and immediately see how many deals are active, which stages they are in, and what activities the reps have completed. Instead of asking everyone for updates, I can review the information directly in the system and get a realistic picture of the week’s progress.
What do you dislike about the product?
When building dashboards, some metrics require extra configuration before they show the exact view you want. It works well once set up, but it can take some time to organize reports the way management prefers.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps solve the problem of unclear pipeline visibility. With all deals and activities recorded in the CRM, it becomes easier to understand where opportunities are slowing down and where the team is performing well. This makes sales reviews more productive and helps guide coaching conversations with the team.
Simple Sales Organization with HubSpot, Finance Features Lacking
What do you like best about the product?
I like how simple HubSpot Sales Hub is to use. It's great for organizing my sales, team, and calls. It helps me not to forget meetings and keeps my data organized. I like it very much for organizing the sales.
What do you dislike about the product?
I cannot organize my finances. They can simplify too much informations. The initial setup was so so, we need to spend too much time.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to organize my team and calls. It helps solve problems like forgetting meetings and organizing data.
Comprehensive CRM with Overwhelming Data Depth
What do you like best about the product?
I like that everything in HubSpot Sales Hub is in a single system, which allows me to open up any record and see what prospects or customers have been doing, including who they have interacted with. I also love the Gmail extension.
What do you dislike about the product?
Sometimes it's overwhelming to find information because there is so much of it. It's not hard by any means, but setting it up is definitely not something you're going to stand up in a couple of hours.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub provides a single source of truth for all contacts, leads, and deals, so I can easily access and track customer interactions.
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