Sales Hub Enterprise

What do you like best about the product?

Sending proposals is very easy. All the information is very easy to see. Creating contacts is simple and fun.

What do you dislike about the product?

Not all of our employees are on HubSpot. We will still have to send emails to them. If everyone was on we could create tasks for them.

What problems is the product solving and how is that benefiting you?

Creating a place where we can see all of our leads and follow up with them accordingly.

What do you like best about the product?

It includes all the information I need about a client, and it’s easy to search and quickly find the details I’m looking for.
I also enjoy the suite of integrations available with Hubspot, either a direct integration or through Zapier.

What do you dislike about the product?

It's a bit complicated to navigate. There's a lot of different pages with sub pages so it's a bit hard to know where to look to find what you want. The UI is also a bit too heavy with information.
For example, when on a company profile, you have information about the deal which opens a new page, and then you have information about the actual sale which opens a new page. I find this a bit confusing to navigate.
Also, you can find emails between you and a customer on the company page and on the contact of a company. To me, it's a bit complicated.

What problems is the product solving and how is that benefiting you?

Having a track record of all the interactions we have with a customer making the knowledge transfer between department and colleagues easier.

What do you like best about the product?

What I like most is having our sales data, pipeline, activities, and prospect interactions centralized in one platform.

What do you dislike about the product?

The main downside is that some useful automation and advanced sales features are limited to higher-tier plans.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps us centralize lead and customer data, manage our sales pipeline, track activities, and improve visibility across the sales process.

What do you like best about the product?

The app has a user-friendly interface and a plethora of tools.

What do you dislike about the product?

There is a learning curve to understanding it all.

What problems is the product solving and how is that benefiting you?

It helps me maximize my outreach to potential clients.

What do you like best about the product?

I like that HubSpot Sales Hub works well for keeping customer records on one page, making it easier to maintain the history of emails and call notes for better transparency. The dashboard and report functions are also quite effective, helping us centralize all our customer efforts and understand patterns better with the detailed dashboards and reports. I appreciate the CRM features and reporting tools as they play a crucial role for us.

What do you dislike about the product?

The Breeze/AI component needs a lot of improvement because we have to outsource this to Claude as it understands the structure much better. Also, there could be some improvements on the reporting/dashboard side for easier tracking of our OKRs. Additionally, while the initial setup was okay, further adjustments are sometimes challenging.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to centralize our customer data, which enhances our understanding through dashboards and reports. It keeps our customer records organized with email and call history for better transparency.

What do you like best about the product?

I find HubSpot Sales Hub incredibly useful for lead generation, CRM management, and sequencing. I love the ease of use and how intuitive it is, even with updates. The snippets and message templates are brilliant for quickly adding frequently used content and streamlining communication. Setting tasks is an essential feature for me, keeping my day organized with schedules and reminders. I truly appreciate the full setup that HubSpot offers, allowing for effective sales management. The seamless integration with other tools such as Salesforce and ZoomInfo enhances its functionality. Additionally, the smooth transition from our previous tools and the easy setup were great. Overall, I am happy with how HubSpot brings everything we need into one platform and continues to innovate.

What do you dislike about the product?

I'm not a huge fan of the monochromatic grayscale design in HubSpot Sales Hub. While it's cleaner in some aspects, I think it lacks color, which makes it harder to use, especially for tasks and reminders. I'd love to see more color added back. Also, managing bookmarks is annoying since I can't reorder them; they just stay where they're saved. It would be helpful to have more AI features for setting reminders and automatically mapping tasks from email content, like auto-reminders based on email requests. Additionally, a better integration with LinkedIn for direct InMail and connection requests from HubSpot would be a huge time saver.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps me with lead generation, CRM management, and creating sequences. I use snippets and templates for quick message solutions and tasks to organize my day. These features save time, ensuring nothing is missed while improving communication efficiency with my team and partners.

Recommendations to others considering the product:

To enhance user experience, consider adding more color to the interface and improving bookmark management by allowing reordering. Integrating more AI features for task automation and better LinkedIn connectivity could also be beneficial.

What do you like best about the product?

It lets me track a sale from cradle to grave, contact my clients through it, and keep track of communications as well.

What do you dislike about the product?

Nothing much to add, really. I love the system, and it’s very user-friendly.

What problems is the product solving and how is that benefiting you?

The flow of PO and SO emails and quotes has been helpful, especially for weeding out spam and customers who are just kicking tires and never actually buying the product.

What do you like best about the product?

I would say HubSpot Sales Hub connects all parameters like CRM records, Contact Info, sequencing, reports, and workflow in one platform. It reduces the dependency on other tools like connecting multiple tools together. Recently, HubSpot introduced AI features in all tools, making it easy to create anything we need.

What do you dislike about the product?

Till now I didn't find any cons, initially we had some delays but now I think it's all good.

What problems is the product solving and how is that benefiting you?

For me, combining all tools together in one platform saves me a lot of time. I can easily navigate and finish my tasks. For 1:1 email, initially we used to send manually in contacts view, but now sequencing helps a lot better. We can track every metric in the sequence tab.

What do you like best about the product?

Organized CRM, Many Tools to connect with LinkedIn, scan cards and QR code to register the contact name

What do you dislike about the product?

Scanning Cards are still not best, adding notes still very simple, need more flexible design for sales pipeline

What problems is the product solving and how is that benefiting you?

It helps me save everything in my pipeline very quick and through my phone. I also have access to client data any time immediately

What do you like best about the product?

HubSpot is where my entire sales day happens and I have no real complaints. The sales calling side has been the biggest win: calls log to the contact and deal on their own, so there is no separate dialer or note-taking step, and outcomes feed straight into the next task. Beyond that it is the overall organization. Every deal, contact, company, meeting and task sits in one place and stays organized without much effort. The meetings booking link turns an inbound demo request into a working deal with no re-keying, task queues let me run a daily loop through everything due, and the Outlook extension logs email where the work already happens. Pipeline views are clear enough that a weekly review takes minutes, and the full history on every account means I can pick a deal back up after six months and know exactly where it stands. I am fairly technical, so setting up views, properties and sequences exactly the way I want is easy and the product rewards that. Support and documentation are also better than most tools at this price. For a small sales team with no sales ops person, it is reliable, fast and hard to break.

What do you dislike about the product?

A few honest notes rather than complaints. The database is stiff once you go past the basics. There is no real parent-child relationship between records, so a contact list cannot carry company details beyond the company name. Pulling HR contacts with each company's employee count, industry and country beside the name means custom views or copying company properties down to the contact. Workflows are also more limited than they first look when the logic depends on a related record, and a lot of everyday setup ends up being custom views built by hand. Calling could not reach our Caribbean numbers, so we added Twilio alongside it for those markets, which worked well. The Marketing Hub side did not earn its place for us; our pipeline comes from demos, directories and RFPs rather than campaigns, so the sales tools did all the work. And while it is easy for me because I am technical, some team members find the setup and the number of views harder to get comfortable with. None of this is a blocker and it has never stopped me getting the job done.

What problems is the product solving and how is that benefiting you?

It organizes the entire pipeline for a small team selling HR and payroll software into Canada and the Caribbean. Inbound demo bookings, paid directory leads, RFP deals, contacts, calls, tasks and meetings all live in one system, so nothing falls between calls and follow-up happens the same day instead of at the end of the week. It gives us a clean history on every account, which matters when a prospect goes quiet for six months and comes back, and it means a colleague can pick up any deal cold and know exactly where it stands.

Recommendations to others considering the product:

For a small sales team with no dedicated sales operations person, HubSpot is a reliable and efficient tool. It streamlines the sales process by organizing all aspects of sales in one place, from calls and emails to meetings and tasks. The system's integration with Outlook and its clear pipeline views make it easy to manage and review sales activities. While there are some limitations, such as the lack of a parent-child relationship in the database and the need for custom views, these do not hinder the overall functionality. The tool is particularly beneficial for teams that rely on demos, directories, and RFPs rather than marketing campaigns.