Sales Hub Enterprise

What do you like best about the product?

All of my information across multiple systems can be consolidated in one spot. This saves my sales team time and effort and gives me one source to review metrics and manage pipelines. We are also able to use multiple integrations to bring all of our systems and processes into HubSpot.

What do you dislike about the product?

Support is mostly AI or articles. Having easier access to a team member when help is needed would be more helpful and improve my experience. It does feel like we are left to learn a lot ourselves, or bring in outside consultants for larger projects.

What problems is the product solving and how is that benefiting you?

We had multiple systems housing data and agents were required to spend time and effort hunting down important info. This left gaps in our processes and wasted time. We are much more efficient and have one source of truth now, meaning individual team members are not responsible for owning entire processes or client information.

What do you like best about the product?

I guess the ability to interact with other parts of the HubSpot system. But for the Sales Hub itself, I don't see a significant benefit over other CRMs.

What do you dislike about the product?

A bit clunky to configure/customize. Extremely slow to update / reload page -- so I often end up clicking the wrong thing because the page keeps shifting. Inability to customize to the extent that I'd want to. High pricing. Repeatedly logs out / disconnects from my Outlook, and doesn't continually track the same message threads. So much manual effort required.

What problems is the product solving and how is that benefiting you?

My outsourced sales team insists on using it, although they don't even seem to use it to its full extent. I can get some automatic dashboards, but they are still lacking from what I'd like. Not a significant benefit, and I could have done more with excel.

What do you like best about the product?

UI is simple and clean, it also allows integrations to popular AI tools. Loading is fast and smooth and I feel that the product is value for money

What do you dislike about the product?

Navigating between areas in HubSpot feels a little difficult at times as it is hard to find certain sections or information

What problems is the product solving and how is that benefiting you?

Organizing and tracking all my sales activities

What do you like best about the product?

I like the insights and research features. I also like being able to create consistent communication and engage with contacts. The initial setup was easy.

What do you dislike about the product?

I find HubSpot Sales Hub a little clunky when I go back to the page I was just on, and some filters don’t stick. When I return to the original contacts page after clicking a contact, I want the filter I was using to remain.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to organize my leads and contacts.

What do you like best about the product?

Clean, intuitive UI, fast search, reliable capture of all data (including attachments), and smooth connectivity to ChatGPT.

What do you dislike about the product?

The built in AI is not valuable enough. I'd like to see more automatic reporting capabilities.

What problems is the product solving and how is that benefiting you?

Documenting and tracking communication with customers. The smooth integration with Gmail is a big time saving.

What do you like best about the product?

I like being able to escalate tickets directly to relevant team members in Service Hub instead of using Slack for everything. Notifications can go to my email and in-app, so nothing gets missed and no threads go unnoticed. The interface is otherwise very organized, and I can customize it. The setup was easy and seamless.

What do you dislike about the product?

Sometimes I find the user interface clunky. I’d like fewer options in some views, though everything is customizable, so I could resolve that internally.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to organize customer success support tickets and make sure no threads go unnoticed.

What do you like best about the product?

I really appreciate the smart technology in HubSpot Sales Hub that helps find and remind me of tasks that might slip under my radar. The Breeze Assistant tool is incredible, arguably the best tool any CRM has ever introduced.

What do you dislike about the product?

The overall tool can still be busy from a UI perspective, I'd like it to be cleaner. Also, the initial setup was easier, but there is a lot more of it that should have been easier.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub organizes all my sales activity in one place and its smart technology helps me track things that might slip through the cracks.

What do you like best about the product?

All the features and capabilities available. It is very flexible and can be crafted to each businesses operational model. The association between objects keeps structure clean and organized.

What do you dislike about the product?

Probably sequences, they seem like an unnecessary and underutilized tool when a user becomes fluent in workflows.

What problems is the product solving and how is that benefiting you?

It hasn't solved any for us yet and truthfully developed more work and management. I believe this is due to the long learning curves with an extremely lean team, and combat of team members who try to implement the old CRM approach in HubSpot. It has made us more aware and diligent about a prospect/lead lifecycle from awareness to customer with an active contact/order. I guess the primary problem it is helping with is showing that we have a lot to learn about sales and marketing approach, lots of growth and optimization to undergo.

What do you like best about the product?

I love that it is actually simple to use and very easy to navigate. I find answers to be self serving and I am less frequently using help and chat to get results as vs the competition.

What do you dislike about the product?

Like most CRM's. there are a lot of features that go un-used either due to lack of knowledge, too many moving parts for 1 prrson to handle or even too much cost associated to it to enable the feature.

What problems is the product solving and how is that benefiting you?

Tasking and prospecting organization is a key benefit. Tracking lead and deal flow as the leads/prospect trickle down the funnel is fantastic

What do you like best about the product?

I like that HubSpot Sales Hub helps me keep track of all my stuff since I can get lost easily. It helps me stay focused and prevents things from falling through the cracks. The AI and visual layout of the pipeline have been helpful in winning deals I might have otherwise missed. I also find it easy to see what stage deals are at without having to read much or rely on reports. Additionally, I appreciate its intuitive nature, even though I was new to it after using Salesforce previously.

What do you dislike about the product?

My biggest complaint is the difficulty in updating sequences. When I want to change a step from manual to automated, it requires creating a full new step. I wish it was simpler to switch without undergoing the entire process. It seems a bit overly complicated, and I'm surprised it's not easier. Maybe I'm missing something.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to manage deals, track pipelines, and automate sequences for marketing. The AI and visual layout help me stay organized, keeping everything from falling through the cracks and ultimately aiding in winning deals.