Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Complete CRM with Strong Data Management, Tracking, and Reporting
What do you like best about the product?
Complete, good CRM with good data management, task categorization, video recording and transcripts and good tracking and reporting
What do you dislike about the product?
The LinkedIn Sales Nav integration could be more polished. Right now, it doesn’t track certain activities (such as requests), and it also doesn’t connect or relay sequence messaging to the relevant LISN task.
What problems is the product solving and how is that benefiting you?
It helps me build sequences, with good reporting on activity and engagement, and keep track of flows and outstanding tasks, while also giving me a robust overview of my book of accounts.
Centralized CRM with Automation, Needs Improvement on Details
What do you like best about the product?
I like using HubSpot Sales Hub as a CRM, it tracks our sales pipeline and supports email flows and customer interactions. It helps us work with the whole customer department in one central tool, so everyone can see the contact we've had with customers. I really enjoy the pipeline building feature, as it's my favorite part, and I appreciate automated sales drips.
What do you dislike about the product?
I often notice small things that aren't possible. For example, contact details are not automatically updated in company details.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps us centralize our customer department, enabling everyone to see contact history. It supports prospecting and consolidates all our data in one place.
Prospecting Workspace and Custom Pipelines Make Deal Tracking Easy
What do you like best about the product?
Prospecting Workspace: A dedicated environment for reps to manage leads, tasks, and outreach activities.
Deal Management & Pipeline: Customizable, drag-and-drop pipelines with automated stages and forecasting to track revenue.
Deal Management & Pipeline: Customizable, drag-and-drop pipelines with automated stages and forecasting to track revenue.
What do you dislike about the product?
Pricing and Tiers
HubSpot Sales Hub offers tiered pricing based on functionality, with options for professional and enterprise needs.
Sales Hub Professional: ~$90/user/month.
Sales Hub Enterprise: ~$150/user/month.
Additional Seats: ~$45-$75/month depending on the tier.
HubSpot Sales Hub offers tiered pricing based on functionality, with options for professional and enterprise needs.
Sales Hub Professional: ~$90/user/month.
Sales Hub Enterprise: ~$150/user/month.
Additional Seats: ~$45-$75/month depending on the tier.
What problems is the product solving and how is that benefiting you?
Costly Scaling: Costs increase sharply as contact numbers grow or as companies move to Professional/Enterprise tiers.
Limited Customization: Can struggle with highly complex, custom sales org structures or specialized territory management.
Limited Customization: Can struggle with highly complex, custom sales org structures or specialized territory management.
All Your Information in One Place—Easy, User-Friendly, and Flexible
What do you like best about the product?
All information in one place. Easy to follow and very user friendly.
What do you dislike about the product?
Even though HubSpot is flexible, some users feel constrained by how deals, pipelines, or task workflows can be customized — especially compared to tools like Salesforce or Pipedrive.
What problems is the product solving and how is that benefiting you?
No more lost leads or missed follow-ups — everyone on the team sees the same information.
HubSpot Sales Hub Streamlines Prospecting with Foolproof Follow-Ups
What do you like best about the product?
What I like most about HubSpot Sales Hub is that it centralizes my entire prospecting workflow in one place. As a BDR, I rely heavily on activity tracking, email sequences, and reminders, and Sales Hub makes staying on top of follow-ups almost foolproof. Automatic email logging, along with real-time notifications when a prospect opens an email or clicks a link, helps me time my outreach more effectively and improve response rates.
The combination of sequences and the task queue is especially valuable because it gives structure to my day and helps ensure no lead slips through the cracks. I also appreciate how easy it is to review a contact’s full interaction history before calling; it makes my conversations feel more personalized and less like I’m reading from a script.
Overall, it reduces time spent on manual updates and lets me focus more on meaningful conversations instead of CRM administration.
The combination of sequences and the task queue is especially valuable because it gives structure to my day and helps ensure no lead slips through the cracks. I also appreciate how easy it is to review a contact’s full interaction history before calling; it makes my conversations feel more personalized and less like I’m reading from a script.
Overall, it reduces time spent on manual updates and lets me focus more on meaningful conversations instead of CRM administration.
What do you dislike about the product?
One thing I dislike about HubSpot Sales Hub is that some basic sales features feel locked behind higher-tier licenses, especially advanced reporting, more flexible sequence customization, and deeper automation. As a BDR, having clearer visibility into performance metrics and more granular activity insights would really help me optimize outreach, but that level of detail isn’t always easy to access.
Another challenge is that the task queue and notifications can get cluttered when I’m working a high volume of leads, which sometimes makes it harder to prioritize what to tackle first. And while the platform is generally user-friendly, bulk actions, ike editing multiple contacts at once or managing sequences at scale, can feel time-consuming compared to more sales-focused CRMs.
Overall, it’s a great tool, but scaling workflows for high-volume outbound would be smoother if these areas were easier to manage.
Another challenge is that the task queue and notifications can get cluttered when I’m working a high volume of leads, which sometimes makes it harder to prioritize what to tackle first. And while the platform is generally user-friendly, bulk actions, ike editing multiple contacts at once or managing sequences at scale, can feel time-consuming compared to more sales-focused CRMs.
Overall, it’s a great tool, but scaling workflows for high-volume outbound would be smoother if these areas were easier to manage.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves the problem of scattered prospecting efforts and manual follow-ups by centralizing all sales activities in one platform. It keeps contact information, email conversations, call logs, tasks, and deal stages organized and easily accessible.
For me as a BDR, this benefits me by ensuring no lead slips through the cracks. The sequences and task reminders help me stay consistent with follow-ups, while email tracking and engagement notifications allow me to time my outreach more effectively. It also reduces manual data entry through automatic logging, which saves time and lets me focus more on building relationships rather than CRM admin work.
Overall, it improves productivity, visibility, and follow-up discipline — directly impacting response rates and pipeline contribution.
For me as a BDR, this benefits me by ensuring no lead slips through the cracks. The sequences and task reminders help me stay consistent with follow-ups, while email tracking and engagement notifications allow me to time my outreach more effectively. It also reduces manual data entry through automatic logging, which saves time and lets me focus more on building relationships rather than CRM admin work.
Overall, it improves productivity, visibility, and follow-up discipline — directly impacting response rates and pipeline contribution.
All My Tasks, Prospects, and Deals in One Place
What do you like best about the product?
Easily see tasks assigned to me, my prospect list, my deals, etc. all in one place!
What do you dislike about the product?
No visibility to connections to custom objects.
What problems is the product solving and how is that benefiting you?
Streamlining workflow for easy tracking and organization.
Efficient CRM with Room for Personalization
What do you like best about the product?
I use HubSpot Sales Hub to run my sales team. I find the CRM really helpful in organizing relationships with leads and customers. I like how it's structured yet personalizable to our needs. Features like the CRM, sequences, and dashboard for tracking make us more efficient and allow us to spend less time doing admin tasks.
What do you dislike about the product?
I would appreciate more personalization in views like deals and companies. It would help us to have a CMS more customized to our business structure and specifics.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps us organize relationships with leads and customers, making us more efficient and reducing the time spent on admin tasks.
Scalable, Customizable HubSpot for Case Management—Great Automation, Occasional Glitches
What do you like best about the product?
We love HubSpot’s scalability, along with the ability to customize it ourselves without having to involve coders. Our team has also really appreciated using HSForms to capture data without needing everyone to have a seat. Our use case is fairly unique: as a non-profit homeless shelter, we use HubSpot to track the journey of the people we serve through case management and task completion. The ability to create workflows and automated tasks helps improve efficiency and clarity for our team as they support the most needy in our community. Our team in the system 24 hours a day so it used all day everyday. The UX team at Hubspot and our on-boarding partner Blue Frog have been great assets as we learn and grow with hubspot.
What do you dislike about the product?
There have been some glitches along the way with spam filters and clients profiles being overwritten due to some updates that have affected the way we use HubSpot but our on-boarding partner Blue frog has always been there to help and provide assistance and communicate our needs with HubSpot.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to work more efficiently; tasks that used to be done manually are now handled automatically. We can also provide dashboards for decision-makers that present more data visually, without needing to rely on extra applications.
HubSpot keeps our sales pipeline organized and visible
What do you like best about the product?
HubSpot Sales Hub gives our team a clear, shared system for managing the sales pipeline from first conversation through onboarding. The visibility into deals, activities, and ownership makes it much easier to keep Sales, onboarding, and Client Success aligned.
The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance.
The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance.
What do you dislike about the product?
Some advanced features require higher-tier subscriptions, which can make scaling expensive as more team members need access. Permissions and seat management can also be confusing, especially when different teams need partial access to tools.
Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership.
Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps us solve pipeline visibility, process consistency, and handoff challenges between Sales and Onboarding. Before standardizing in HubSpot, deal tracking lived across spreadsheets, email threads, and individual team members' notes.
Now we have a centralized CRM where deal stages, ownership, next steps, and revenue reporting are consistent across the organization. This improves forecasting accuracy, reduces dropped handoffs, and makes it easier for leadership to understand pipeline health and revenue trends. It has also helped us build more repeatable sales processes as we scale.
Now we have a centralized CRM where deal stages, ownership, next steps, and revenue reporting are consistent across the organization. This improves forecasting accuracy, reduces dropped handoffs, and makes it easier for leadership to understand pipeline health and revenue trends. It has also helped us build more repeatable sales processes as we scale.
Centralizes Sales with Excellent AI Integration
What do you like best about the product?
We use HubSpot Sales Hub to run our entire sales, marketing, and billing systems. I like the excellent functionality and solid AI integration. The AI integration supports both administrative and customer-facing activities. On the administrative side, it helps new users navigate the Hubspot UI, locate the settings they need or understand how to set up workflows like automations and can troubleshoot based on actual account settings. For customer-facing tasks, it can summarize meetings, emails, and other notes, suggest follow-up steps, and provide text suggestions for emails. We have it integrated with Google Calendar and Gmail, Hubspot Payments, Zoom, Fellow AI Notetaker, social media. We also expect to integrate with QuickBooks.
What do you dislike about the product?
It would be really helpful to have different 'contact types' because not everything fits neatly into the CRM setup. Right now, we have to create workarounds for any contact that doesn't fit the prescribed framework, and I'm concerned this might lessen the validity of the database. Also, the granularity of the permissions is an excellent feature, but takes a while to understand what permissions are needed by which team members.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub provides transparency, visibility, workflow automations and tracking. It supports our team in sales, marketing, and billing.
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