Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
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Streamlined CRM with Room for Reporting Improvement
What do you like best about the product?
I find the ease of finding what I need in HubSpot Sales Hub really helpful. I also appreciate how easily it integrates with Gmail, allowing me to properly track everything and see customer details within the extension. It cuts down time spent going back and forth looking at data since everything is all in one spot.
What do you dislike about the product?
There is no commission reporting and the goals are limited. Primarily on outbound, the only option for outbound metrics is calls. We primarily email for outbound and there is no way of tracking that without creating your own properties and custom reports. It was a bit tough at the start, but they had us use an onboarding company that helped to set us up for a fee.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub as our CRM to input goals, create reports, and dashboards. It integrates easily with Gmail to track customer details and cuts down on time spent finding data, keeping it all in one spot.
User-Friendly Interface with Powerful Automation
What do you like best about the product?
I use HubSpot Sales Hub to manage our database of contacts and all of our automated email communication. I appreciate that it minimizes the need to update information in multiple places and reduces the manual work of sending out regular session reminder emails. I like the clean and easy-to-use interface, and it's multi-purpose. I also find the reporting features valuable.
What do you dislike about the product?
Some of the reporting or workflow features require workarounds and aren't very straightforward. Rather than needing to create 2 separate segments or reports, there should be a feature where you can have a segment within a segment.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to minimize updating information in multiple places and reduce manual work in sending session reminder emails.
Great Usability with Some Cost Constraints
What do you like best about the product?
I find HubSpot Sales Hub to be quite user-friendly and adjustable, making it easy to understand even for non-technical users. I really like its intuitive interface and the drag-and-drop feature because they simplify the process. The AI assistant helps a lot, and I appreciate how I can have tailored pipelines and data views customized to my needs. The no-code automations are a big plus for efficiency.
What do you dislike about the product?
The price is high, and I don't like the feature gatekeeping. Reporting constraints like limiting to 1000 rows are frustrating, and data migration is a mess.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub keeps sales information organized for our team, letting us track quotes, sales data, and customer stages easily.
AI-Driven Sales Efficiency, But Permissions Need Work
What do you like best about the product?
I love that HubSpot Sales Hub offers native AI automation that's incredibly accessible, designed for every sales rep rather than just data scientists. The AI tools are powerful and integrated directly, automating tedious tasks with just a few clicks and no coding needed. I also enjoy the seamless native integration with the entire HubSpot suite, which enhances efficiency. Additionally, the initial setup of HubSpot Sales Hub is exceptionally streamlined and user-friendly, making it easy to get started.
What do you dislike about the product?
I'm not a fan of HubSpot Sales Hub's restrictive user permission tiers. The permission model is too broad with categories like 'Sales Rep,' 'Sales Manager,' and 'Admin,' but lacks the ability for detailed field-level or object-level permissions. For example, you can't stop a junior rep from seeing deal revenue data or a regional manager from changing global pipeline stages, which means admins either end up oversharing sensitive data or have to create separate CRM instances for different teams, which can be expensive and lead to siloing. Also, there's an issue with undersharing functionality. A senior sales rep who needs to make custom email templates or approve team quotes is restricted in the 'Sales Rep' tier and has to escalate tasks to a manager, which just slows everything down.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to automate lead scoring and engagement, saving time on data entry and boosting follow-up timing. It centralizes tasks, reduces admin work by over 50%, and improves open rates by 30-40%, optimizing our sales process.
Everything my sales team needs !
What do you like best about the product?
Hubspot sales hub brings my entire sales process together. I'm a big fan of the email tracking and templates. being able to see when a customer opens an email or clicks a link gives me the insight i need to reach out at the right moment. Templates are easy to customize, so my team stays efficient without sounding robotic. The integration with marketing hub gives me a full picture of every leas from the first touch to closed deal.
What do you dislike about the product?
The only downside is that once got used to hubspot's workflow and automation, it is hard to imagine managing a sales pipeline without it.
What problems is the product solving and how is that benefiting you?
It solved the issue of inconsistent follow up. the automation tools like sequences, tsk reminders ensure that nothing falls through and that every rep follows the same proven process. with this, my team has become more organized and responsive which shows up in our conversion rates.
Exceptional CRM with Simple and Intuitive Design
What do you like best about the product?
I really like the layout of HubSpot Sales Hub. I appreciate its simplicity, especially for something that would traditionally hold complex data combinations. I find it simple and easy to use, particularly when searching for customers and reviewing their profiles. I also like the overall structure; it feels good.
What do you dislike about the product?
0
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub as a CRM to keep customer records, make sequences for prospect communication, and track meeting notes, which simplifies managing customer timelines and data.
Super Useful for Project Management & Data Aggregation
What do you like best about the product?
Super usefulf ro project management and data aggregation
What do you dislike about the product?
Sometimes the load times are a bit slow and that can slow down workflows
What problems is the product solving and how is that benefiting you?
solving the problem of handling many leads in an organized way
Streamlined Invoicing and Accounting with HubSpot Sales Hub
What do you like best about the product?
I like that HubSpot Sales Hub covers many different aspects, allowing you to work on and track various aspects of the business all in one platform. I definitely use the invoices tab under the commerce section and the subscriptions tab the most. I like the way it's formatted, and I find it very organized. I appreciate how invoices are created and that they can be tracked effortlessly. HubSpot has made all the sales outreach more streamlined compared to what we used before, like Stripe and Growbots. It's great because HubSpot covers so much more, offering better value for the money. Even though there's a learning curve due to how much the platform can do, the videos that HubSpot provides make it easy.
What do you dislike about the product?
One thing that can be improved is being able to cc other contacts on automatic subscription invoices. You are able to manually go in and create an invoice and add and cc other contacts. But for the subscription invoices, you can only use one contact. A lot of our clients have one approver and one processor for invoices, so it is helpful when I can cc automatically.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to automate invoice follow-ups and track payments, making billing easier. It helps create new revenue streams by allowing me to monitor incoming payments efficiently.
User-Friendly Interface, But Lagging Performance
What do you like best about the product?
I like the ease of use in HubSpot Sales Hub. The forecast view and the sales space are very helpful, especially for my reasonable-sized team. Seeing the view of all their opportunities is brilliant. I also appreciate the score of each opportunity.
What do you dislike about the product?
The sales workspace is a bit laggy and it often crashes.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub collates all my contacts and opportunities, and the forecast view gives my team a clear view of opportunities. It's easy to use and the sales space is valuable.
Comprehensive Yet Complex Analytics Tool
What do you like best about the product?
I really value the analytics feature in HubSpot Sales Hub. As part of a small team, we have to report back to our manager, and the analytics make that process easy. We can build analytics according to our needs and customize them for specific use cases, allowing all stakeholders to see the status, progression, dollar values, and deal size for each client. The ease of access to create these analytics is a major plus for me.
What do you dislike about the product?
The most complex thing and pretty much unsolvable is we need more of automation so that we don't need to hire a sales hub expert externally to solve complex problems. What happens over time is that the workflows get so complex that it's really hard for the revenue ops team to build themselves. The current implementation of AI in HubSpot is not that great and it has a lot of potential, so everyone does not need to hire external HubSpot experts. The thing is over time, it gets complex.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to manage leads, monitor client product usage, and track KPIs, making deal cycles more efficient. I appreciate the customizable analytics, allowing my team to report progress clearly and access live data for better decision-making.
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