Sales Hub Enterprise
HubSpotExternal reviews
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Solution that matches all industries
What do you like best about the product?
I like how customizable you can make it. It took some time but Hubspot has a great support team that helps me setup the workflows and chatbot features. I like to track my emails to see if a prospect has opened or clicked on anything I sent. I mostly use Hubspot's task features. I set myself task reminders so I dont forget to followup with a customer.
What do you dislike about the product?
Although the basic service is free, getting a more granular feature required more time to setup to my liking. I felt at times I understood things more than the support team.
What problems is the product solving and how is that benefiting you?
I am tracking my teams performance so if they arent making enough calls I have proof. I am way more organzied because of Hubspot too.
NOT recommended for email-focused sales processes
What do you like best about the product?
The fact that is completely integrated with the rest of the Hubspot suite.
What do you dislike about the product?
The biggest downside is the terrible integration with e-mail: there is no native 2-way sync, and the plugins available do not work well. Since our whole sales process is centered on sending emails, I was completely lost after being away on holiday for just a few weeks. I actually had to go over all of our leads with my colleagues to get to grips of what happened during my absence.
We use Office 365 and have a small team with both Windows and Mac computers. This means that we can only use one of the two plugins for Outlook. Sadly, the plugin does not work very well and there is a lot of manual effort needed to make sure all the emails end up in the CRM system, which, eventually, no one does.
Furthermore, once emails are in the system (I have trialed a 3rd party that takes care of the synchronization), the UI of the product is so terrible that it is impossible to find the information that you are looking for.
In the end, we decided to go for a different CRM system altogether and will stop using the Hubspot CRM and Sales solution.
We use Office 365 and have a small team with both Windows and Mac computers. This means that we can only use one of the two plugins for Outlook. Sadly, the plugin does not work very well and there is a lot of manual effort needed to make sure all the emails end up in the CRM system, which, eventually, no one does.
Furthermore, once emails are in the system (I have trialed a 3rd party that takes care of the synchronization), the UI of the product is so terrible that it is impossible to find the information that you are looking for.
In the end, we decided to go for a different CRM system altogether and will stop using the Hubspot CRM and Sales solution.
What problems is the product solving and how is that benefiting you?
The only advantage really is the integration with the Hubspot Marketing suite. Other than that, for our situation, there are none.
Recommendations to others considering the product:
If your sales process relies on email, I would strongly recommend to trial a different CRM system first. There are multiple solutions out there that have far better email sync and a better user interface.
Great Experience!
What do you like best about the product?
I love the task feature. It helps keep me on track and accountable with checking in on my accounts.
What do you dislike about the product?
I think that the organization for the sections like "Tasks" could be better. Tasks is not just a sales tool. It would be nice to be able to leave reactions to notes, so when someone tags me in a note, they see that I've seen their comment without having to leave another note. I think it's also strange that anyone can edit the notes, so we have to trust that our notes go untouched to preserve the history of an account.
What problems is the product solving and how is that benefiting you?
HubSpot helps us be more proactive and automate simpler tasks that take precious time out of our day.
Recommendations to others considering the product:
I don't have any recommendations or advice at this time.
My most-recommended CRM
What do you like best about the product?
HubSpot offers a great training programme so that everyone in the company finds a solution specific to their department within sales. I also find the Gmail tracking add-on feature incredible useful when sending emails to important contacts in the industry.
What do you dislike about the product?
I haven't come across any downsides as of yet, but one improvement I'd recommend is being able to see your own deals separately to other users' in my company.
What problems is the product solving and how is that benefiting you?
HubSpot helps us not only to track deals but to see what stage each deal it as. This helps us monitor our sales targets more closely.
Recommendations to others considering the product:
If you're looking for an ideal solution to closely track your deals, monitor your sales and your sales team, HubSpot is the perfect CRM for you.
Innovative company who are helping others lead the way
What do you like best about the product?
I love how intuitive their platform is, when you can't figure something out there is a vast amount of support documentation around to help and also a great support desk who can help you with what you need.
What do you dislike about the product?
There are small differences between the different platforms (marketing, sales, service), wouldn't be so bad if you only focused on one platform for your job but in a small business you end up taking on a lot and there are little differences that can be annoying to deal with. e.g. the default task dates for making a follow up task.
What problems is the product solving and how is that benefiting you?
We are using hubspot to help with our sales, marketing and support (while we aren't using this feature too much at this stage.) We have realised how much the inbound methodology can help our business, they are leading in this area and so we can use a whole lot of their advice, what they do and their learning academy to base our business around and see how it can help us to achieve the numbers we are looking for.
HubSpot CRM its Free, Easy to Use and that makes it Extremely Useful
What do you like best about the product?
My favorite aspect of HubSpot CRM is the ability to track all activities and link it to other documents. This aspect combined with how quick and easy is to set a reminder for a follow-up call or email, helps me guarantee success with prospects and customers.
The second best aspect, in my opinion, it’s the integration with the HubSpot marketing platform, since I can easily see the workflows that a potential client has had, the downloads that he has made and when he has made interactions in my websites.
But I know that for many people the fact that it is Free and that it connects to many 3rd party Apps, is it most important selling point. Though personally I’ve only connected it to WordPress websites and some Email Marketing platforms.
Lastly, something that I don’t see people talk a lot about, is that the sales pipelines helps close more deals with less work, as it organizes and tracks every aspect and helps it grow and develop in the right direction.
The second best aspect, in my opinion, it’s the integration with the HubSpot marketing platform, since I can easily see the workflows that a potential client has had, the downloads that he has made and when he has made interactions in my websites.
But I know that for many people the fact that it is Free and that it connects to many 3rd party Apps, is it most important selling point. Though personally I’ve only connected it to WordPress websites and some Email Marketing platforms.
Lastly, something that I don’t see people talk a lot about, is that the sales pipelines helps close more deals with less work, as it organizes and tracks every aspect and helps it grow and develop in the right direction.
What do you dislike about the product?
Only two specific points comes to my mind.
The CRM lacks the ability to add multiple email addresses to a single contact record. Sometimes I start a conversation with a contact through a work email, but then sends some information through a secondary email address. Even though it is something small, I think it limits my capacity to contact.
And also the ability to merge companies would also be of great help, since HubSpot CRM does not have any tool to join the information of the contacts of different organizations.
The CRM lacks the ability to add multiple email addresses to a single contact record. Sometimes I start a conversation with a contact through a work email, but then sends some information through a secondary email address. Even though it is something small, I think it limits my capacity to contact.
And also the ability to merge companies would also be of great help, since HubSpot CRM does not have any tool to join the information of the contacts of different organizations.
What problems is the product solving and how is that benefiting you?
ith automatic email logging and the ability to make notes, log phone calls and other important documents, Hubspot keeps all of my important information in one place. Hubspot gives me the ability to store all my clients details, their company details and all my communication with them in one bit of software. This makes it easy to look back over whenever I need to and keep up to date with what's going on. Hubspot also has the ability to have multiple team members within one account. Although this isn't something I use currently, it is something I have used in the past.
Recommendations to others considering the product:
It's a very good application for keeping track of any site as well as get information regarding the most effective call to action. I recommended HubSpot for sales and marketing goal.
Good for pro agencies with one or more sales reps
What do you like best about the product?
I liked the email automation feature (sequence), email marketing system, syncing facebook lead ads with their CRM systems mostly.
The basic contact and lead management system are pretty robust and it populates many details automatically about your lead even if you do not have that information.
I did not find such an integrated solution to other CRM that suits the agency model - coming from a user who used Salesforce, Zoho, Pipedrive and other CRM's
The basic contact and lead management system are pretty robust and it populates many details automatically about your lead even if you do not have that information.
I did not find such an integrated solution to other CRM that suits the agency model - coming from a user who used Salesforce, Zoho, Pipedrive and other CRM's
What do you dislike about the product?
For sales starter pack their email automation sequence system is a bit manual and takes time to check individual accounts.
I also did not like their mobile app, as it's not often updated and facilities are still pretty basic compared to their web app version.
I also opted out from their native chatbot integration as it supports general flow to get the leads mostly. I found negative feedback from an audience and shifted our chatbot to Facebook messenger service through the website.
My developer found out that embedding their forms and codes to the website may cause slowing it down a bit (due to javascript insert) and web performance is hampered a bit for that.
I also did not like their mobile app, as it's not often updated and facilities are still pretty basic compared to their web app version.
I also opted out from their native chatbot integration as it supports general flow to get the leads mostly. I found negative feedback from an audience and shifted our chatbot to Facebook messenger service through the website.
My developer found out that embedding their forms and codes to the website may cause slowing it down a bit (due to javascript insert) and web performance is hampered a bit for that.
What problems is the product solving and how is that benefiting you?
Organized the progress of my sale. Helped me to get more data from the lead. I can create follow up calls after seeing my leads email updates.
Currently, it's the primary CRM for my workforce and organization for sales and email marketing management.
Currently, it's the primary CRM for my workforce and organization for sales and email marketing management.
Recommendations to others considering the product:
You should consider paying for their software as it comes with great functionality for sales and marketing. A good option for the agency and B2B organizations.
HubSpot CRM - A peer review from a power user
What do you like best about the product?
How it integrates into all the other hubSpot tools [marketing, sales, service hubs] and how it's very user friendly. Once you understand the 'building blocks' or properties --> CRM and how contact, company, and deal interact, you understand the whole deal process very clearly.
What do you dislike about the product?
Some things are hard to edit and the reporting isn't as customizable as it should be.
A few GDPR related properties are very confusing and seem to be redundant.
A few GDPR related properties are very confusing and seem to be redundant.
What problems is the product solving and how is that benefiting you?
Understanding where leads are coming from, what channels create the most marketing and sales qualified leads, what content people are downloading and where.
Recommendations to others considering the product:
Understand the 'business case' with which you want to use the CRM, this makes it easier to understand what needs to be done on a technical level before you start creating properties and playing with the automation tools.
Hubspot makes it very easy for me to keep track of all my contacts.
What do you like best about the product?
Email tracking and setting tasks to remind me to follow up with leads.
Templates are a great way to save time on typing emails that contain a lot of the same information and then tweaking them to the specific customer.
Templates are a great way to save time on typing emails that contain a lot of the same information and then tweaking them to the specific customer.
What do you dislike about the product?
I think it is not very intuitive to see what you are able to do with workloads as well as making charts and graphs.
What problems is the product solving and how is that benefiting you?
It makes lead, order, and quote follow up much easier. I am able to follow up with all of the people I am in contact with and I do not have to worry about leaving anyone out because I can filter by customer and set reminders for myself.
Recommendations to others considering the product:
Makes it very easy to manage your time and contacts.
If you have multiple people who touch a contact, this CRM makes it very easy for anyone to be in the loop.
This CRM is great for there to be someone who manages a group of people and can then delegate tasks to a group of people. All information like amount of times contacted can be tracked by one person for a large group of people.
If you have multiple people who touch a contact, this CRM makes it very easy for anyone to be in the loop.
This CRM is great for there to be someone who manages a group of people and can then delegate tasks to a group of people. All information like amount of times contacted can be tracked by one person for a large group of people.
HubSpot Review
What do you like best about the product?
We were actually able to increase our campaign funding and donation platform by a margin of 15 percent using HubSpot. Our sales pushes have been through the roof. Obviously, we do not actually "sell" a item persay, but we are selling our candidate and platform. HubSpot has put us over the edge, which is why we are well funded and have stayed in office for three terms!
What do you dislike about the product?
The only complaint I have is that we began training to use HubSpot at a really poor time in our campaign, which was actually the manager's fault and decision- so it was a little hectic to understand and tap into at the time.
What problems is the product solving and how is that benefiting you?
Money. Sales. Contacts. All of it. We are more organized than before, money is easier funneled than it was before and our reach has expanded immensely.
Recommendations to others considering the product:
Go for it! Like I said, we have exponentially increased our sales and account intake. Our consumers are satisfied and have been reached out to in a timely manner. It worked for us and can work for you.
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