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Cloud-Based Access Anywhere with Great Dashboards
What do you like best about the product?
First of all I love that it is cloud based and I can log in anywhere. The dashboards are great. On the receivable end I love the fact I can see what ?I am posting and if there is a discrepancy before I post
What do you dislike about the product?
. Some of the cons is the help section, sometimes it does not go into enough detail of what I am looking for.
What problems is the product solving and how is that benefiting you?
It helps with our AR to GL reports and simplifies it.
Reliable and practical all-round accounting
What do you like best about the product?
Sage intacct is a reliable and effective tool for all our low-level accounting. I love the ability to build custom reports to serve our exact needs and I really appreciate all the time the compliance tool has saved me when doing the VAT returns. I also like the ease of processing journals (and particularly the ability to bulk import journals from simple CSV files). In general the format of information given is very functional and detailed but I prefer this to other solutions that do more formatting and summarising for you as this allows me to manipulate the information to my liking and choose my own format for presentation, specifically suitable for my audience.
What do you dislike about the product?
It is not the most user friendly and has taken a bit of time to get familiar with (and I've appreciated the support we've had from our support provider when trying to change the less typical bits of configuration)
What problems is the product solving and how is that benefiting you?
I use Sage Intacct for tax, low-level accounting, sales invoicing, and cash receipting, which helps with everything up to budgeting.
User-Friendly Layout Makes Data Easy to Navigate
What do you like best about the product?
Its layout is very user friendly and any data can be navigated very easily even with little or no knowledge about the software
What do you dislike about the product?
sometimes the ledger loading time is quite a lot when downloading the ledger for a year or more
What problems is the product solving and how is that benefiting you?
better view of the financials helping to make decisions timely
Complex UI Hampers Usability
What do you like best about the product?
I use Sage Intacct for accounting and project finances. It allows us to track our project finances. I like that it works most of the time.
What do you dislike about the product?
The UI is extremely difficult and not intuitive at all. Everything is geared towards accounting and relies heavily on accounting jargon, so someone who is not in accounting has to do a lot of leg work to figure out what everything means. Reports are a nightmare, and it looks old, not cute. The initial setup was quite difficult, taking months and months of setup calls, design, and revisions to get it to work the way we want. I hate that you can't copy-paste Excel cells into the native UI, it's very frustrating to have to upload everything.
What problems is the product solving and how is that benefiting you?
Sage Intacct allows us to track our project finances.
User-Friendly with Robust Support
What do you like best about the product?
I find Sage Intacct to be very user-friendly. I've been using it for over ten years, and it's just very easy to use. We also have a representative that works with us, so whenever we need changes, we can contact them directly.
What do you dislike about the product?
We are a nonprofit organization, and the cost increases every year. It's hard to budget and we may or may not have the same funding we had in the previous year. So when we get these increases, it does make us think that we need to start looking for other financial reporting services.
What problems is the product solving and how is that benefiting you?
Sage Intacct helps with budgeting, reporting, AP, AR, Grants Management , Positive Pay and corporate allocation.
Powerful Financial Visibility, Steep Learning Curve
What do you like best about the product?
I enjoy the level of financial visibility and control Sage Intacct provides. The reporting and dashboards are powerful and flexible, allowing real-time insight into job costs and overall financial health. The reporting and dashboards are valuable because they turn financial data into something usable on a day-to-day basis. I can see real-time job cost, budget versus actuals, and profitability by project, phase, or entity without waiting for month-end or building manual spreadsheets. Also, I appreciate that setting it up was very easy.
What do you dislike about the product?
I find the usability and learning curve of Sage Intacct to be the biggest challenge. Some workflows aren't very intuitive, requiring significant training for new users to feel comfortable. Creating custom reports can be frustrating; even small changes like adding a new dimension or adjusting filters can break the report, and it's not clear where the mistake happened, making it more time consuming than expected. I wish there were more canned reports available or tutorials for building custom reports for new users.
What problems is the product solving and how is that benefiting you?
Sage Intacct solves financial complexity, enhancing visibility in construction accounting. It helps manage multiple entities, automates accounting processes, and reduces manual work. The powerful reporting and dashboards provide real-time insights into job costs and financial health, improving decision-making.
User-Friendly Accounting with Improvement Potential
What do you like best about the product?
I like the ease and user-friendliness of Sage Intacct.
What do you dislike about the product?
I find it frustrating that Sage Intacct doesn't allow me to prepare draft journal entries. Blackbaud has this feature, and it would really help me see how entries impact accounts before posting them, ensuring accuracy and minimizing errors. Also, during the initial setup, we had to use a third party, and I feel Sage could have handled it directly at a small cost.
What problems is the product solving and how is that benefiting you?
I use Sage Intacct for maintaining accounts; it helps eliminate wrong entries and the need to edit or delete entries due to its user-friendliness.
Clean, Live Grant Tracking with Great Visibility
What do you like best about the product?
I like the project/grant-level tracking. I can track all grants live with clean visibility.
What do you dislike about the product?
Payroll allocations aren't intuitive. It is very hard to split employees who are across multiple grants without the same percentage.
What problems is the product solving and how is that benefiting you?
Sage Intacct has allowed our team to work remotely while maintaining strong controls. Because everything can be uploaded and stored within the system, staff no longer need to be in the office daily to process or support transactions.
Feature-Rich Accounting with Excellent Support
What do you like best about the product?
I like Sage Intacct's easy-to-use user interface, where the menus are user-friendly and logical. There's lots of support available, and I find the Intacct support community to be a good resource. Our support tickets are answered quickly, which is really helpful.
What do you dislike about the product?
Drill-down clicking on amounts could be better. Some items can't be drilled down, and sometimes the detail provided is not sufficient.
What problems is the product solving and how is that benefiting you?
Sage Intacct allows us to record, consolidate, and report financial information effectively. It offers more functionality for reporting compared to Quickbooks.
Great Multi-Entity Journals, but a Disjointed Implementation Process and Support
What do you like best about the product?
The multi entity feature. It is nice only having to do one single journal entry instead of multiple to balance transactions across our 18 entities. It also helps streamline a lot of the other accounts payable and receivable processes.
What do you dislike about the product?
The implementation process. They were partnering with NPact at the time of our implementation. We had 4 different representatives throughout the process. I do believe they are using a different company now... Npact did not listen to what we needed. When we met with the new rep and had to explain our business processes again, we were told what our previous rep advised us on wasn't possible and had no effort made to rectify the situation. They did not show us fully how to use the features needed that were included in our package to be trained on and also marked off that they imported our customer records on the implementation checklist but did not do it until we requested multiple times. We were also handed off to Sage support without signing off that implementation was complete and only found out after emailing our representative about issues and being told they could not help us and we needed to contact support.
We also have not had a good track record with Intacct customer support. They push you to look in the community or help articles that do not give entirely accurate steps to resolve the issue.
We also have not had a good track record with Intacct customer support. They push you to look in the community or help articles that do not give entirely accurate steps to resolve the issue.
What problems is the product solving and how is that benefiting you?
Intacct solved our multi entity reporting.
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