In my previous organization, we used Sage Intacct majorly for not-for-profit organizations, and apart from that, we used to perform grant accounting to maintain the AP, AR, accounting, financials, and other accounting-related functions. We also used it for the financial and budgeting modules. We performed implementation works, dashboard creation, dashboard setup, and report creation setup. We used it extensively and appreciated Sage Intacct greatly.

A specific example of how we used Sage Intacct for grant accounting involved a large NGO firm or not-for-profit organization that lent its SSN number to another not-for-profit because in the US, there is a significant procedure for obtaining an SSN number or an EIN number for these not-for-profits, and maintaining grant accounting is difficult. This large not-for-profit lent its SSN number and maintained accounting for small entities and small not-for-profits. It was an accounting function of an accounting firm, and that demonstrates how extensively we used it.

The main advantage of Sage Intacct is the import modules, which we found very easy because we were handling large sets of data to import. Our work became easier because we could work with Excel files and use macro tools and other capabilities. Although there were a few challenges while using Sage Intacct because not every module was readily available, we were able to accomplish most tasks.

In my opinion, the best features Sage Intacct offers are its importing option and the dashboard option, which are very useful.

What I find most useful about the dashboard option in Sage Intacct is the customization. It might take a while to customize according to your needs, but once it is customized, the dashboard is very helpful, and the reports are also very helpful. The visualization, customization, and ability to get data together in one place are quite useful.

Sage Intacct has positively impacted the organizations we served because we were providing accounting services to our clients who used Sage Intacct. When compared with QuickBooks, I find Sage Intacct, especially in my experience, to be user-friendly. There are a few good features in QuickBooks as well, but my orientation is towards Sage Intacct. It reduced the time in refreshing the data. The data retrieving is fast, data uploading is good, and the user interface and ease of controlling the application are friendly and user-friendly.

Sage Intacct needs to improve many modules because not every module is the best, and the importing option is not available for all functions. For example, if I need to pay a bill, I do not have the option of updating multiple or thousands of bills at once; I have to manually mark each bill as paid, which is quite a headache. Additionally, Sage Intacct's customer support needs to be improved significantly because when I want to customize it, I need a better approach. Sage community support and email options are available, but we did not find them friendly to approach or capable of providing quick solutions.

The user interface of Sage Intacct can be more colorful because sometimes it feels outdated, perhaps reminiscent of interfaces from the 2000s or ten to twenty years ago. It could be made more colorful, more exciting, and more engaging. Additionally, a few applications could be added, and in terms of dashboard or reports, sometimes there are too many options that make it complicated to understand, so it could be more precise and readily available.

I am not currently using Sage Intacct, but I used it for around two years in my prior organization.

Sage Intacct is not always stable; sometimes it performs well, but when handling a large set of data, it can take time, and occasionally, the website crashes. Therefore, it is not 100% stable.

When things get bigger, we do notice a few issues with Sage Intacct; not everything can be automated, nor can everything be uploaded into an Excel version and then transferred to the website. We face issues, and customization becomes difficult when handling large sets of data, so more manual processes are involved. We wish it could be automated better.

The customer support for Sage Intacct is not the best because we are not able to get immediate answers.

I previously used QuickBooks Desktop or QuickBooks Online for a few clients, and we felt we could switch to Sage Intacct because it handles large sets of data compared to QuickBooks, and the data gets loaded easily. Compared to QuickBooks Desktop, there is an issue with the server because you have to install a local server to use it. This made it difficult, but Sage, being a web application, made it easier for us to use.

Before choosing Sage Intacct, we evaluated other options including QuickBooks Online, QuickBooks Desktop, and NetSuite. However, we did not go with NetSuite because the pricing was a bit on the higher side, and although it is more user-friendly than Sage Intacct, the pricing is still relatively high. For the data we handle and because of our experience with Sage Intacct, we felt Sage is the best.

When using Sage Intacct compared to QuickBooks, I may not have exact data on how much time was saved, but I would say it is much better because in QuickBooks, if I need to open any option, it takes time to load. It is not very fast in handling multiple or large sets of data, but Sage is useful.

My advice to others looking into using Sage Intacct is that if you have a large set of data, or not exactly large but a medium set of data, you should consider Sage Intacct. However, if you are looking for accounting software only for small needs, Sage may not be the right choice for you. Even for large sets of data where you want to link it to operations or inventory or CRM, Sage Intacct is not the right choice for you. But if your company is mid-size and you are heavily concentrated on accounting, Sage might be a better choice.

I think Sage could learn a few things regarding AI or automation, which could really improve Sage Intacct, and I would love to see Sage auto-categorizing bank feeds or maybe auto-reconciling transactions, similar to how QuickBooks does.

I would rate this product a 7 out of 10.

My main use case for Sage Intacct is to provide customer satisfaction as we deliver software solutions. A quick example of how I use Sage Intacct in my work is that we provide GL, General Ledger, and accounting systems to clients so that they can manage their accounts.

Reporting would be the best option regarding my main use case for Sage Intacct.

In my opinion, the best features Sage Intacct offers, considering my company, include various functionalities such as reporting, billings, GL, credit balance management, and everything else we can manage from Intacct.

The reporting feature in Sage Intacct is really good with the user interface because it takes only two or three steps to create any kind of report, any kind of credit history, or age analysis on any kind of batches, making it really useful for any kind of company.

Sage Intacct has positively impacted my organization; most of the clients on X3 have moved to Sage Intacct because Sage X3 was quite heavy to work on, while Sage Intacct is user-friendly.

The user-friendliness of Sage Intacct has helped my team and clients by saving customer time and our developers' and consultants' time; for instance, if a project takes 100 hours on Sage X3, it only takes about 60 or 50 hours on Intacct, allowing us to manage it from anywhere since it is cloud-based.

I see room for improvement in Sage Intacct, specifically regarding reporting, as it should be more versatile with the data; more add-on data would provide many more options, especially since API calls can be quite difficult.

I have been working in my current field for four years.

In my experience, Sage Intacct is stable; my clients have never given me bad feedback regarding it.

Sage Intacct handles growth and increased workload well, and it never crashes, which is a big plus.

Customer support for Sage Intacct is excellent, and whenever I face any issue, I find them ready to help, which is really beneficial.

I previously used Sage X3 before switching to Sage Intacct.

I have seen a return on investment with Sage Intacct; time saved is really important and, for example, while booking my timesheet on X3, it was hectic, but there is no data loss with Intacct since we can start where we left off.

My experience with pricing, setup costs, and licensing depends on the quotation we signed for clients, as it always relies on the sales team.

Before choosing Sage Intacct, I evaluated other options such as Sage 300 People and HR and payroll solutions.

I would advise others considering Sage Intacct to try it first, as if they feel it will provide more reliability, they should give it a chance. My company has a business relationship with this vendor as we are a partner.

I found this interview good and have no suggestions for changes for the future; thank you. I gave this review a rating of 9.

Sage Intacct serves as our main accounting system for accounts receivable, accounts payable, inter-company reconciliation, global group consolidations, and banking reconciliation for treasury reporting. We are also creating many custom reports within the system.

A specific example of how I use Sage Intacct in my daily work is that the Accounts Payable team books AP bills by receiving invoices from vendors and booking them with approval while mapping the purchase orders as well. The AR team performs customer billing into Sage Intacct, and whenever they receive payments, they apply them to the respective invoices. Later in the month-end closing and reporting phase, the team conducts bank reconciliations along with performing other main closing entries or daily accounting transactions.

One of the best features Sage Intacct offers is the auto-match function with bank reconciliations because some of our group companies are into collections. We have numerous bank amounts within transactions, and this auto-match feature is extremely helpful for matching hundreds of bank transactions daily within the system. Additionally, Sage Intacct has proven to be flexible and user-friendly across various domains for AP and AR, and the control points within the system ensure that our audits are conducted smoothly and effectively with minimal questions from the auditor.

Sage Intacct has positively impacted our organization by being flexible and easy to use. Everyone working on Sage Intacct has an accounting background, and they are able to use it with minimal training because of its user-friendly interface. This system has reduced our reliance on human effort through automation, such as automated revenue schedules that recognize revenue automatically once we set up a template in the sales invoice. The same applies to AP bills, where the system picks invoice attributes directly from the invoice image, making our AP bill processing smoother and enhancing quality since we can focus more on quality controls rather than postings.

Sage Intacct assists with regulatory compliance and audit requirements in our organization by being user-friendly. The system supports audit requirements well because it complies with SOC 1 and SOC 2 reports. Our accounting audits benefit from the robust system controls, backup methods, and data security, making any request for audit trails readily available. Data remains safe, and audits proceed smoothly. Additionally, the fixed-asset module and automated revenue recognition align with ASC 606, effectively easing our audit requirements.

There are a few small things I have observed that Sage Intacct could improve, such as the ability to categorize customers or vendors, but when running aging reports, it does not allow running aging for categorized types. For instance, there are inter-company vendors and trade vendors, and the trade vendors can have sub-categories such as legal vendors, lease vendors, utility vendors, rental vendors, professional services, and audit services. When we sub-categorize these types of vendors under trade vendors, the system does not allow us to run aging exclusively for trade vendors. This is one example of a small change that could enhance the system.

I would suggest that Sage Intacct provide more content regarding integrations, specifically example videos for integrating with major players such as Salesforce. Short examples demonstrating integration processes of approximately 20 minutes would be particularly useful. On the reporting front, while Sage Intacct's reporting capabilities are good and include a paid module, any enhancements in this area would certainly add value.

I chose 8.5 as my rating for Sage Intacct because there is a good utility example from QuickBooks. In QuickBooks, when creating a vendor transaction, if you need to refund the vendor, you can track all transactions under one record. Unfortunately, in Sage Intacct, we lack this facility. There are several minor improvements that could be addressed in future updates, and while Sage Intacct is an excellent tool, it is not yet near perfection.

I have been working here since June 2010, so it has been more than 14 years that I have worked with Sage Intacct.

Sage Intacct is indeed stable, and I do not encounter any major issues or even the slightest problems with it.

The scalability of Sage Intacct is commendable.

I find that customer support from Sage Intacct could be quicker; however, our reseller has provided excellent service in this regard.

I would rate the customer support from Sage Intacct a 3 or 3.5, while I would rate our reseller's support around 7 or 8.

Prior to Sage Intacct, we used multiple accounting systems as part of our group of small and mid-sized companies, including Microsoft Great Plains, Microsoft Solomon, QuickBooks Online, and Microsoft Desktop, among others. We switched to Sage Intacct to provide a centralized accounting system.

We have not maintained or created metrics related to returns on investment with Sage Intacct, such as time saved or money saved, nor have we documented how many employees we need.

We have customized Sage Intacct for many custom reports, and we have numerous custom fields through platform services. Since we are a group of many small and mid-sized companies operating in different industries, we have a large number of highly customized reports to suit their business requirements. We have more than 150 operating entities in our Sage Intacct instance, and we have created over 100 highly customized P&L and other reports within the system. It has been really flexible for us to create many custom reports as required by management and the corporate team.

Regarding the audit controls I mentioned, we have established a delegation of authorities for vendor setups. For example, if someone creates a vendor, another team approves it. The same applies to AP bills and customer setups. We have also implemented an approval methodology based on amounts for journal entries, where a certain level of person can approve up to a specific amount, and any amount above that requires a senior person to review and approve the journal entry.

We have not evaluated in-depth how much human effort has been reduced, but we have observed that with the same or even fewer team members, various accounting teams are emphasizing more on quality and spending more time on it instead of posting. This has been really helpful, and our audits are going smoothly, leading to fewer human errors in the system.

We have successfully integrated Sage Intacct with our payment merchant, and there have been no issues with that. User access and security management in Sage Intacct is strong, with all audits conducted by Grant Thornton, and we are satisfied with how these aspects are handled. Regarding pricing, it aligns with industry standards, but due to confidentiality, I cannot disclose specific figures, though we are using a considerable number of user accounts.

Sage Intacct is deployed in our organization as a private cloud solution, with our data hosted on Sage servers.

I do not see any direct link to how Sage Intacct supports our organization's growth or expansion plans now, but Sage Intacct has proven to be an efficient tool for all group entities across different industries. It enables us to conduct accounting from a single instance, allowing us to set up an environment where numbers from various industries are synchronized to meet the required quality level for corporate dashboard reporting.

In terms of multi-entity and multi-currency operations, we are effectively using Sage Intacct for these purposes, employing a multi-currency setup and utilizing exchange rates for our consolidation and foreign exchange conversion. Everything is functioning properly, with no questions raised by auditors regarding Sage Intacct exchange rates. Sage Intacct facilitates remote work seamlessly, enabling easy collaboration within my teams as it is a web-based tool, and we have encountered minimal challenges from a system perspective.

I advise others looking into using Sage Intacct to assess their requirements carefully, including what modules they want to use. Sage Intacct is a good tool, and I believe that anyone who chooses it without extensive evaluation will not regret their decision. Additionally, Sage Intacct is suited for the service industry, and from my perspective, it is quite a versatile tool that meets various reporting needs such as AP, AR, order entry, purchasing, real estate, and construction. I rated Sage Intacct 8.5 overall.

My main use case for Sage Intacct is setting up the systems and configuring it for clients to use it properly for accounting.

I have set up Sage Intacct from the beginning of company-specific setup, creating the entities and different modules such as accounts receivable and accounts payable, loading master data, and integrating Nexonia, Ramp, and Bill.com to Sage Intacct, ensuring all these applications flow together for accounting purposes.

We set up the systems and have used the O2C revenue management module and the consolidation module; however, the consolidation module lacks several features in setup, including the inability to create different sub-level entities, and it is very rigid and not customizable for adding different entities under one book, so we are trying to create multiple books. Overall, Sage Intacct lacks customization for user specifics, such as creating custom reports or custom fields, which are not very user-friendly, presenting a point of improvement.

Sage Intacct has positively impacted my organization as we predominantly use it as the accounting software for all our clients; we onboard them by setting up their company structures and configurations, preparing everything ready for their accounting and finance analysis.

Specific outcomes show that Sage Intacct has significantly benefited our clients by organizing data in the system; previously, clients used low-level ERP systems, but after transitioning to Sage Intacct, they gained control over GLs created and prevented duplications of vendors or customers, which has reduced confusion in financial statements and made them more organized. Additionally, it has reduced duplication of entries by accurately capturing invoice number details and has saved significant time by automatically generating P&Ls and balance sheets without the need for manual preparation.

The accuracy of accounting has improved by nearly 95%, and we save about three days of manual effort to prepare financial statements.

The best features Sage Intacct offers include the import feature and the integrations feature, with imports allowing us to load a large number of data into the system at one time, while the integration module enables us to integrate different systems and have the entries flow into Sage Intacct without any manual intervention.

The import feature has particularly saved a lot of time; for example, we had to load 10,000 journal entries at one time, and by preparing our template based on the import feature, we downloaded the template, had the data ready, and used it to automatically load the entries into Sage Intacct, especially for the revenue management module. Regarding integration, thousands of Ramp transaction entries flow directly to Sage Intacct, posting entries without manual intervention and sometimes without even needing to reclassify because all the categories are derived automatically using the MCC codes from the bank directly.

Sage Intacct automates the revenue management module, particularly in posting revenue recognition entries like deferred revenue at month-end or other applicable frequencies; we can click a button to get entries posted for large data amounts, making this process incredibly helpful and automated.

Sage Intacct should offer users more customizable options, particularly in sending emails to customers regarding invoices, as it currently allows only a single email selection derived from contact information, which can be limiting when bill-to and ship-to addresses differ.

User experience is generally good, although integrations are sometimes challenging; for example, I found the Rippling integration to be particularly difficult. Some user help or support from Sage Intacct support team on Rippling integration would have been beneficial.

I have reached out to Sage Intacct support team regarding tax calculations not happening correctly, even when the configurations appear as expected; the resolution process involved multiple back-and-forths, taking about one week on average for a solution, indicating a potential area for improvement.

I have been working in my current field for around six years but in the current company it is more than one year and eight months.

I have been using Sage Intacct for more than one and a half years.

Sage Intacct handles growth and increased data volume well, demonstrating good scalability.

New users getting started with Sage Intacct can begin with a straightforward interface.

It is easy for new users to get comfortable with Sage Intacct, but a few advanced modules require some guidance or help, especially concerning configurations.

In terms of integration with third-party applications, I find the Nexonia integration very easy and friendly, as well as Bill.com, although the integration with Ramp is somewhat manageable. However, the Rippling integration poses challenges due to inconsistencies in locations and dimensions, making it tougher.

I feel very confident in Sage Intacct's ability to safeguard financial data, ensuring both security and compliance.

Sage Intacct is not used on mobile devices.

My advice for others looking into using Sage Intacct is to be careful with configuration because once set, the system runs exactly as configured, so it is essential to choose wisely and be crystal clear about the requirements.

Overall, Sage Intacct is a very useful accounting tool, and it can scale up more to be used for large-scale industries, featuring a friendly user interface and good user experience. I would rate Sage Intacct an eight out of ten because it is an overall solution that genuinely helps customers manage their financial data, although it still has room for improvement and flexibility for users.