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So So Experience
What do you like best about the product?
I like the Wasabi storage option and being able to use an external hard drive for local backup.
What do you dislike about the product?
The cost of the licenses is more than I feel is necessary. The backups constantly fail and the logs, diagnostic tools to tell you what is going on are difficult to decipher. Getting help from support is quick but they don't help a whole lot. Maybe I don't understand some parts of what is in the documentation but I think it's because they don't try to make it easy to just setup and run. You're pretty much on your own. There are other products that I have been looking at that I may go with and drop MSP360 due to the difficulties I've had. The backup is also supposed to work the RMM I use but it's broken and neither party involved help figure out why that is.
What problems is the product solving and how is that benefiting you?
I have an option to sell backup services to my clients and make recurring revenue.
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Costly
What do you like best about the product?
I like that it works, not sure on some of the additions. There is cheaper solutions out there we have been looking at too.
What do you dislike about the product?
The cost of the product is to expensive by the time you convert to NZ dollars. It needs to be cheaper or billed in NZ dollars.
What problems is the product solving and how is that benefiting you?
No problems, I'm not sure I'm alaigned with the right company. It's hard to sell there licenses.
What restore should be
What do you like best about the product?
It's tiny, simple, and it works. I've used many other backup programs over the years, including the big boys everyone has heard of, and, while they back up just fine, restore seems to be a hurdle most can't clear. MSP360 just works. Tech support is great and problems are handled quickly. I know this sounds like a sales pitch, but I pay them full price monthly just like everyone else.
I had a client with a Server 2008R2 that I knew was going to die. I backed it up with a "Fortune 500 approved" application and, since I had a feeling it wasn't going to end well, added MSP360 as a second backup for extra CYA. When the day came, I restored the physical server to a VMWare VM and it wouldn't boot. I then restored it to a Hyper-V VM on another host and it wouldn't boot. A few hours on tech support with the other vendor and they told me the old server was corrupt and I was SOL. I then tried restoring the MSP360 backup to VMWare and it booted right up. Did the same to Hyper-V and it also booted right up.
I had a client with a Server 2008R2 that I knew was going to die. I backed it up with a "Fortune 500 approved" application and, since I had a feeling it wasn't going to end well, added MSP360 as a second backup for extra CYA. When the day came, I restored the physical server to a VMWare VM and it wouldn't boot. I then restored it to a Hyper-V VM on another host and it wouldn't boot. A few hours on tech support with the other vendor and they told me the old server was corrupt and I was SOL. I then tried restoring the MSP360 backup to VMWare and it booted right up. Did the same to Hyper-V and it also booted right up.
What do you dislike about the product?
SQL and Exchange backup VM backups require a second license and a second backup within that server to perform the application backup. Other vendors will let you mount the database from the VM backup and restore brick level.
What problems is the product solving and how is that benefiting you?
Backup AND restore. It sounds simple, but from the early days of Arcserve, experience has proven that "backup" software and "restore" software are not the same thing.
The measure of a good backup service.
What do you like best about the product?
The measures of a good backup solution:
1. Easy setup
2. Customizable security, including TNO
3. Alert messages if something doesn't backup
4. SUCCESSFUL Restores!
MSP360 has them all.
1. Easy setup
2. Customizable security, including TNO
3. Alert messages if something doesn't backup
4. SUCCESSFUL Restores!
MSP360 has them all.
What do you dislike about the product?
I wish the software would have offered me the option to create a recovery USB immediately upon setting up an image backup. That way, the drive I needed during our bare metal restore test would have been available. It did not prevent the restoration but taught us to always create a recovery USB for each customer before needing it.
What problems is the product solving and how is that benefiting you?
It solves the problem of providing a great backup solution that can be customized to the customer's needs. Things like what type of backup, when to backup, where you want to store those backups, and who gets notified upon backup failure.
MSP360 is easy to use, and easy to manage for an enticing pricepoint.
What do you like best about the product?
I love the reporting and alerting on MSP360, as it allows you to know exactly when backups succeeded or if any are unsuccessful. Reviewing the conveniently emailed daily backup report summary has become a part of of our daily routine.
What do you dislike about the product?
Luckily I have yet to find any disadvantages or dislikes with the product. It is both easy to implement and use and due to such reasoning, I'm unable to find any shortcomings.
What problems is the product solving and how is that benefiting you?
MSP360 allows us to easily get our data into our cloud storage and allows us to create backup jobs on new servers with ease. The ability to restore files and folders with the restore plans has saved us numerous times.
15 years if test driving BDR solutions
What do you like best about the product?
tech support when problems arise and regular new feature releases.
What do you dislike about the product?
automation of pre/post backup scripts has a learning curve.
What problems is the product solving and how is that benefiting you?
the flexible backup storage targets help with differing client needs and budgets.
Best backup system provider
What do you like best about the product?
Not tied to their own marked up cost storage system like other providers, can use your own cloud provider or multiple providers
What do you dislike about the product?
Bit of a learning curve with getting the best value out of the licensing but still very cheap
What problems is the product solving and how is that benefiting you?
Easy VM server backup
True cloud based backup for MSP's
What do you like best about the product?
The fact that you can have multiple cloud storage providers with the same backup agent, that they have native offerings so that it's a single billing source to manage. Supports both Desktops, Servers and Virtual. The updates they have released over the past few months have really grown the product and show it's actively being worked on to offer more without the price going up.
What do you dislike about the product?
The handling of full backups (Synthetic) with incremental could still use work. Other solutions will let you do daily incrementals where you set the max age and it will automatically roll up the full backup to the date of where the incrementals will drop so that you have the restore point from that date on. Instead you have to run a full backup and only at that point will it remove incremantals that have past the retention date. So it does take up more storage space as a result.
What problems is the product solving and how is that benefiting you?
Does not rely on local hardware such as a NAS or other storage location that many other solutions require for offsite backups to work. Keeps my clients secure with a working backup that should something happen can be quickly restored off site or in the cloud.
Central console needs more control
What do you like best about the product?
Price is best factor with this software but leaves a lot to be desired with cloud features
What do you dislike about the product?
Too much interaction needed with workstations
What problems is the product solving and how is that benefiting you?
Restoring files easily that have been corrupted, erased, or mistakenly changed.
Veeam works better
What do you like best about the product?
Low cost. Can use b2 storage. Web interface is great to navigate.
What do you dislike about the product?
Image backup upload and error correcting is slow.
What problems is the product solving and how is that benefiting you?
Does not report failure if time window is exceded.
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