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480 reviews
from G2

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    Dairy

Great Performance

  • November 22, 2017
  • Review provided by G2

What do you like best about the product?
I found this like a very affordable solution
What do you dislike about the product?
i thin it should be maybe more easy to configure for linux users
What problems is the product solving and how is that benefiting you?
i need a bacup method over the cloud


    Michael J.

Some flaws and annoyances but probably the best in its class nonetheless

  • November 17, 2017
  • Review provided by G2

What do you like best about the product?
Incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range.
What do you dislike about the product?
The biggest issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except one. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. What really bothers me though is that a) you really have to search the website to even find this out - it's not described in the product specs, and b) the only version that goes past 1TB costs $299!!! So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x.
The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage.
Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software.
What problems is the product solving and how is that benefiting you?
I have been using Crashplan for years, under the wonderful Home backup plan with no limit on space and a very generous number of computers. It was a great deal. Crashplan had a lot of flaws, but it worked and it was very affordable. Code 42 has decided to completely abandon consumer market, and their small business product is much too expensive. (As a side note, I'd avoid this company because if they are willing to just drop a lot of dedicated users, there's no reason to think they won't do it again with another product). None of the other backup services felt like a good replacement for crashplan (mostly due to cost or other issues), so I decided to roll my own.
Recommendations to others considering the product:
I recommend it so far but be aware of the limitations.


    Steven P.

Reliable

  • November 16, 2017
  • Review verified by G2

What do you like best about the product?
I like how the software is almost a set it and forget it application. It also has very deep variability and easy to use as well as a clean and user-friendly interface.
What do you dislike about the product?
I would like a warning if the backup service on my computer gets disabled. I have seen this twice when the software wants to update.
What problems is the product solving and how is that benefiting you?
We keep an AWS backup of our internal network drives.


    John I.

Great Software with an Awesome Team

  • November 15, 2017
  • Review verified by G2

What do you like best about the product?
The software is stable and has ton of relevant features. Doesn't matter if you have a small business network or a large enterprise. Their products will fit.
What do you dislike about the product?
I have not found anything that I don't like in this product. It has all the necessary features that a backup system would plus more.
What problems is the product solving and how is that benefiting you?
We use Cloudberry for backups and also keeping our CDN in sync with our on prem services.
Recommendations to others considering the product:
You will not find a more flexible solution for taking care of data.


    Craig C.

Rcck solid product!

  • October 28, 2017
  • Review verified by G2

What do you like best about the product?
The user interface is always clean, intuitive and easy to navigate. The number of cloud services enabled through the product keeps growing (although I'm only using AWS and Google)
What do you dislike about the product?
After using Cloudberry for several years, I have not yet found anything in this product (or Server Backup) that I don't like. It's never let me down.
What problems is the product solving and how is that benefiting you?
We use Cloudberry Server backup to backup on premise and EC2 instances to S3. The hybrid function is great for enterprise databases too since it helps create a local backup AND a cloud backup. I have recently started using Desktop Backup as my home solution and for family friends too.
Recommendations to others considering the product:
For users looking for AWS S3 to hold backups, try the command line, then try the free product. The value of the Cloudberry interface is how much time you can save.


    Edward G.

Best Backup Software Hands Down

  • October 24, 2017
  • Review verified by G2

What do you like best about the product?
The ease of use and array of services. The backups just work. The ability to restore from the cloud portal is a great value add. Creating backups from the remote console adds another layer of convenience.
What do you dislike about the product?
At this point I can't say that there is anything wrong with the product therefore no dislikes here, but for the sake of non bias reviews I will say that the cloud interface sometimes can be a little difficult to read.
What problems is the product solving and how is that benefiting you?
Restoring from bare metal/VMware to EC2. Restoring files has been made simpler by allowing the user to connect to their site and restore versions of their files. This has helped us tremendously as the team focuses on other areas rather than taking time to restore single files for users.
Recommendations to others considering the product:
Product does what it says and if you want to implement a quick and effective disaster recovery plan this is the right product to us.


    Research

Good product, not so good business model

  • October 19, 2017
  • Review verified by G2

What do you like best about the product?
Backups to many locations (I like S3 and use wasabi - supported)
You can CRC validate
Does real-time monitoring of files
Does not use that much ram (compared to crashplan)
What do you dislike about the product?
The business model is broken.
1) You are limited to 1tb of data - this is a show stopper. Turns out if you email and complain they can extent it. Even a low spec laptop has more than 1tb HDD. I want to back up HOME NAS box (most people have some variant)
2) Because my NAS runs a 'server' version of windows (it is a HOME version - Essentials) I have to buy the SERVER version of Cloudberry $120 - the desktop version is $30.
3) If I want the more than 1tb of data I would have to pay $300 - this is a show stopper.
4) Cloudberry agreed to up the 1tb limit on my $120 version once I bought it, but it did mean I could not test properly. The demo version limits to 1tb unless I use the unlimited, but then I was not sure which feature was from unlimited and which was from server versions. So I had to buy without testing properly!
5)There is some sort of maintenance $$$$ charge they want you to pay every year, it is unclear what this is for, looks like updates, but it seems a bit high and not something I like. Crashplan charged yearly, many are free, some you purchase for major versions, but Cloudberry charge for the software and a yearly fee....
6) the backup went smooth (wasabi is fast) but when I attempted to restore I hit issues (the data was okay but..). I built a new machine to simulate a restore, but my cloudberry license was locked to the old machine (no longer running) you have to email to get the license unlocked (this should be a feature on the website- with a limit on number of times). Show stopper. No restore until license is released and linked to the new machine (cost a day - release was a few hours, but US time - I am in the UK). Then things started to work.
7) Consistency check tasks cannot run with the real-time file system monitor! so the feature I liked had to be disabled. so I can consistency check 1/month
8) The new machine install was not smooth. I exported the settings from the old machine. But despite the backup storage 'prefix' being correct, the backup went into a new folder (machine name)! this was a disaster as wasabi have a deletion policy of 90 days (you pay for data over that 90 days even once deleted) so by backing up to the wrong folder I doubled my storage costs for 3 months! I had to delete the imported backup plan and do it from scratch. (I did verify all was correct on the import - guess this is a BUG)
What problems is the product solving and how is that benefiting you?
I have a home server (Windows Essentials 2012 then 2016) and I would like to back up 1.5TB of data.
Recommendations to others considering the product:
yes if you have the $$$$$$


    Jason F.

very robust backup solution

  • October 17, 2017
  • Review provided by G2

What do you like best about the product?
I am using this software to backup a large file share on my NAS. It works as expected and doesn't seem to impact my system resources. I especially like the command-line interface.
What do you dislike about the product?
I wish the desktop version allowed more network shares. It currently only allows you to back up 1 network share.
What problems is the product solving and how is that benefiting you?
strong encryption and powerful command-line interface


    Nick B.

Cloudberry backup

  • October 17, 2017
  • Review provided by G2

What do you like best about the product?
The best things i liked about Cloudberry backup; the wide range of choice cloudproviders you can choose. Amazon, azure etc etc... It has also very much options for exclusion and triggers. We use the product nowadays for al our online backup customers.
What do you dislike about the product?
For personal use in the paid version ($30,-) you are limited to 200GB cloud backup. For home-users $30,- is acceptable and affordable but the next step $300,- for unlimited cloud backup is not. Therefor the enduser also have to pay for the cloud-usage.
What problems is the product solving and how is that benefiting you?
In the MSP model we use this for our customers. We have total control of our users and we can support from one central portal. Really good product with competativ pricing.


    Information Technology and Services

Simple yet feature rich backup service, very affordable for business and free for personal use!

  • October 13, 2017
  • Review provided by G2

What do you like best about the product?
1- The concept, connect to own storage service.
2- The cost! Free for personal use, reasonable one time fee for business use.
3- Ease of use - quick to set up, easy to review how much data am I using and backup reports.
What do you dislike about the product?
I think that trial should allow for longer evaluation in order to test the AWS S3->Glacier backup (it automatically archives to Glacier after 30 days). It would also be great to have precreated plans on the Mac version.
What problems is the product solving and how is that benefiting you?
Ease of mind when thinking about business contingency, it is also immune to Ransomware.