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simplicity of use for sophisticated features
What do you like best about the product?
simplicity of use, fair and effective cost, attentive support
What do you dislike about the product?
lacks a central dashboard to manage a single environment with many servers
What problems is the product solving and how is that benefiting you?
streamline our provision of backup services to our customers and automation for our management
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Works well and easy to recover!
What do you like best about the product?
The onboarding process is simple and it works!
What do you dislike about the product?
There is no ability to schedule the backup time, but it really isn't an issue.
What problems is the product solving and how is that benefiting you?
This provides a clear and easy to understand view of what is going on so I can let my clients know they are protected.
MSP360 has been an important part of our backup strategy.
What do you like best about the product?
The customer service is great and its very easy to see issues.
What do you dislike about the product?
Some of the errors don't have the best details. I'd like to know what the error means without hunting it down on google.
What problems is the product solving and how is that benefiting you?
We have had a full recovery from ransomware because we had good backups from msp360.
Always works
What do you like best about the product?
Easy to use, always works. Simple installation.
What do you dislike about the product?
Would be nice if there were more of an person to contact.
What problems is the product solving and how is that benefiting you?
We use MSP360 to perform full image backups
Haven't downloaded yet but it seems secure and durable
What do you like best about the product?
My documents seem to have been safely stored int he cloud for years.
What do you dislike about the product?
It took ages to reconnect to restore the files.
What problems is the product solving and how is that benefiting you?
Store my documents on AWS
Great and reliable!
What do you like best about the product?
Compared to many other solutions this is super easy to configure new storage, S3 with my environment. The software solution helped my to get all settings right. It proved to be super reliable for backup and restore testing with 100% success. Restore testing also proved how easy navigation is from backup or restore plan to individual backup and restore logs. I'm very glad I found this solution.
What do you dislike about the product?
To be honest, there is NO negative point!
What problems is the product solving and how is that benefiting you?
MSP360 solved how to backup our cloud storage. Without we had just the cloud storage, but we wanted to make it safer, meaning having another (or some) copy of the data. We benefit from a solution we could easily administer and also test with a succesful restore test, showing that in case of desaster the solution would really help.
Best backup software
What do you like best about the product?
Ease of use and transparency. Works with B2
What do you dislike about the product?
Nothing actually. It difficult to grasp from the website
What problems is the product solving and how is that benefiting you?
Backing up 50 TB of data
Remarkably complete backup and monitoring solution
What do you like best about the product?
MSP360, formerly Cloudberry Labs, has been our backup partner for several years now and has been both reliable and helpful. Their technical support team has been very responsive whenever we've needed them. I also love the at-a-glance remote management page that will tell me which machines are out of compliance for their backup schedules.
What do you dislike about the product?
Their support for Linux environments is there, but minimal. It's improved over time, though, and they are responsive to feature requests. The Windows client can be a little confusing, so perhaps some more attention to the UX there would be helpful... but these are minor problems.
What problems is the product solving and how is that benefiting you?
MSP360 Managed Backup solves the problem of identifying which machines in our environment are in or out of compliance with backups. It provides us a robust off-site, cloud-based backup solution which we have found to be reliable when it comes to restoring data. The added flexibility of restoring to different hardware or to a virtual disk has proven very useful to us.
Strong software, initial experience was good, but support has been very spotty
What do you like best about the product?
The software itself is pretty well designed, easy to deploy and manage. Have performed a number of Bare Metal Restores and restores to Virtual Machines and generally they work well.
What do you dislike about the product?
The biggest downside to MSP360 is the erratic nature of their support. I find myself always hoping I'll get a particular Tier 1 Tech (Evan) because he's very good, but the others are hit or miss. And if you get elevated to Tier 2 or 3, be prepared to go days without responses even on "Priority 1" issues. It's a shame because we've had a number of excellent support experiences with MSP360 but they've really dropped the ball lately.
What problems is the product solving and how is that benefiting you?
It's good backup software at a fair price. Being able to leverage Wasabi is a big draw. Again, the issue is the uncertainty of whether support will be there when you need them and uncertainty is the last thing you want in a backup vendor.
MSP360 Great Backup for Physical Servers
What do you like best about the product?
It works with physical servers and backs up locally as well as offsite to our Wasabi Cloud Storage.
What do you dislike about the product?
It is not the most intuitive program. We prefer Altaro but Altaro charges more for physical server backup.
What problems is the product solving and how is that benefiting you?
It provides local and offsite backup for physical servers.
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