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Customer care unit representative
What do you like best about the product?
I like the easy way it is designed with, it is make the communication with our customers allover the world easier.
What do you dislike about the product?
Nothing sofar i dislike about ziwo, however i hope to be upgraded
What problems is the product solving and how is that benefiting you?
Ziwo is so helpfull with communicating with our customers to listen to their voice and solve their isuues
ziwo is very helpful
What do you like best about the product?
quality and it is effortless and makes our business easy
What do you dislike about the product?
nothing as ziwo reallly help me and my colleagues
What problems is the product solving and how is that benefiting you?
ziwo is trying to solve issues we face while working
like the quality of the audio
like the quality of the audio
I'm a customer service representative
What do you like best about the product?
the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift
What do you dislike about the product?
sometimes it's servers get down but it recovers quickly
What problems is the product solving and how is that benefiting you?
It provided a great alternitave to communicating with the customer instead of our calling tool in the backoffice
Customer Service Representative
What do you like best about the product?
Ease of Use, Ease of Implementation, Ease of Integration, call quality, and detailed summary of the call
What do you dislike about the product?
the frequent internet connection failure
What problems is the product solving and how is that benefiting you?
ease of accessing the calls
Great Software
What do you like best about the product?
easy to use and good quality have some features
What do you dislike about the product?
Nothing it's a good application with great support team
What problems is the product solving and how is that benefiting you?
Delay from servers but in the bright side their support team is one message away which is super convenient
Team Lead
What do you like best about the product?
Very easy to use - excellent support - quality of service
What do you dislike about the product?
Sudden bugs that they help fix in a speedy manner
What problems is the product solving and how is that benefiting you?
Easy access to customers and resports extraction
customer care agent
What do you like best about the product?
easy to use and to search on with every call
What do you dislike about the product?
nothing because its easy to use and to search on with every call
What problems is the product solving and how is that benefiting you?
calling customer - searching for old calls - listen to my call in
Good software
What do you like best about the product?
High quaility tool, which helps us to communucate eaisly with the CSTs.
What do you dislike about the product?
Sometimes it become down and needs time to be fixed.
What problems is the product solving and how is that benefiting you?
Contacting customers for phone chanel.
Senior Escalations Specialist
What do you like best about the product?
Quality sound with the customer while making outbound calls
What do you dislike about the product?
unexcpected outages which is unplanned for making urgent calls
What problems is the product solving and how is that benefiting you?
Sometimes to explain something to the customer we need to make a call easier than chatting
great experience
What do you like best about the product?
easy to use and a great stable connection
What do you dislike about the product?
that you may get logged off sometimes but it's helps with security so it's not bad
What problems is the product solving and how is that benefiting you?
the ability to make calls arounf the worldwide in an efficient way
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