Sold by: ZIWOÂ
Deployed on AWS
ZIWO is a cloud native contact center and customer experience platform designed for modern businesses. With omnichannel communication, voice AI agent, voice analysis intelligence, open APIs, and seamless CRM integrations, ZIWO empowers companies to deliver smarter, more human customer interactions. Need Custom Solution? Our Sales team can assist you.
Overview
ZIWO is the AI-Powered Cloud Contact Center Built for the MENA Region Trusted by leading enterprises across the MENA region, ZIWO empowers businesses to deliver exceptional customer experiences through a unified, cloud-based contact center platform. Designed for reliability, scalability, and ease of deployment, ZIWO brings together voice, chat, and messaging into one intuitive solution that helps organizations stay truly customer-first while simplifying operations and accelerating growth.
At the core of ZIWO is its advanced Voice AI and Voice Intelligence suite, transforming every conversation into actionable insights. With features like real-time call transcription, automated call summaries, sentiment analysis, and speech-to-text analytics, businesses can better understand customer needs, enhance agent performance, and make data-driven decisions that improve service quality.
Whether managing remote teams or scaling across multiple regions, using our flexible architecture and seamless AWS-powered infrastructure ensure exceptional performance, security, and uptime. From smart routing and CRM integrations to deep AI-driven analytics, ZIWO equips organizations with the tools to communicate smarter, respond faster, and grow stronger.
Key Capabilities:
- Unified platform for voice, chat, and messaging
- Voice AI Agent for intelligent, automated customer interactions
- Voice Intelligence for call analysis: transcription, summaries, and sentiment tracking
- Easy integration with popular CRMs and business tools
- Scalable cloud architecture built on AWS for reliability and performance
ZIWO - Simplify communication. Amplify customer experience. Designed for regional compliance, multilingual support, and rapid deployment.
Highlights
- Unified & Scalable Communication Platform All-in-one solution for voice, chat, and messaging, hosted on AWS for unmatched reliability, performance, and scalability.
- AI-Powered Voice Intelligence Advanced Voice AI Agents with real-time transcription, call summaries, and sentiment analysis to boost customer experience and agent efficiency.
- Seamless Integration & Regional Readiness Easily connects with leading CRMs and business tools, offering multilingual support, regional compliance, and rapid deployment across MENA.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cloud Business Phone System | Easy and Flexible Voice Solution includes: Softphone for desktop, Free Standard IVR(Interactive Voice Response) and Free Standard DID (Subject to Local Regulations) | $880.00 |
Cloud Contact Center | Everything in Cloud Business Phone System, plus Free Admin User licenses, Mobile App for Android & iOS, call recordings and many more | $1,708.00 |
Vendor refund policy
We currently do not have any refund policies.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ZIWO Cloud Contact Center is 24/7 Round-The-Clock Local Support in English & Arabic. Reach us on: support@ziwo.ioÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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78 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
AminMohamed A.
Operation manager
Reviewed on May 11, 2025
Review provided by G2
What do you like best about the product?
Easy tracking system for reporting history
What do you dislike about the product?
Keeps dropping 2-3 times a week and disconnecting calls.
What problems is the product solving and how is that benefiting you?
Fixing calls connectivity
Eyad M.
Customer service representative
Reviewed on Apr 10, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
There is nothing about about that software..
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good and high quaility
Zeyad M.
Operations team lead.
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
Nothing bad about such a good software..
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good quality.
Abdelrahman M.
Operation team lead
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
No thing bad regarding such software here..
What problems is the product solving and how is that benefiting you?
It helps us to make a calls in a good quality.
Randa E.
Operations team lead
Reviewed on Mar 28, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
There is no thing bad about Ziwo software.
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good quality.