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ZIWO - Cloud Contact Center Software
ZIWO is a cloud native contact center and customer experience platform designed for modern businesses. With omnichannel communication, voice AI agent, voice analysis intelligence, open APIs, and seamless CRM integrations, ZIWO empowers companies to deliver smarter, more human customer interactions. Need Custom Solution? Our Sales team can assist you.
Reviews (78)
AminMohamed A.
Operation manager
Reviewed on May 11, 2025
Review provided by G2
What do you like best about the product?
Easy tracking system for reporting history
What do you dislike about the product?
Keeps dropping 2-3 times a week and disconnecting calls.
What problems is the product solving and how is that benefiting you?
Fixing calls connectivity
Eyad M.
Customer service representative
Reviewed on Apr 10, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
There is nothing about about that software..
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good and high quaility
Zeyad M.
Operations team lead.
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
Nothing bad about such a good software..
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good quality.
Abdelrahman M.
Operation team lead
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
No thing bad regarding such software here..
What problems is the product solving and how is that benefiting you?
It helps us to make a calls in a good quality.
Randa E.
Operations team lead
Reviewed on Mar 28, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
There is no thing bad about Ziwo software.
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good quality.
Ahmed S.
Operations team lead.
Reviewed on Mar 28, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
Nothing bad about such software, it is good.
What problems is the product solving and how is that benefiting you?
It makes us make a good calls in a good quality.
Yousef O.
Customer service agent
Reviewed on Mar 26, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
No issue about that software, it is good.
What problems is the product solving and how is that benefiting you?
It makes us making calls in high quaility.
Amr H.
RTM Specialist
Reviewed on Mar 25, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
Nothing bad about such software, it helps us alot.
What problems is the product solving and how is that benefiting you?
Great software that helps us to make calls in a good quality.
Mostafa H.
using the app to make calls
Reviewed on Mar 25, 2025
Review provided by G2
What do you like best about the product?
easy to use - the to do list that exists in the app - the call history
What do you dislike about the product?
have no dislikes about ZIWO; the app functions perfectly for my needs."
Let me know if you’d like to tweak it further!
Let me know if you’d like to tweak it further!
What problems is the product solving and how is that benefiting you?
"ZIWO helps streamline communication by providing a reliable and efficient cloud-based contact center solution. It ensures smooth call handling, real-time monitoring, and seamless integration, which enhances productivity and improves customer interactions
Consumer Services
Clear voice and easy to use.
Reviewed on Mar 25, 2025
Review provided by G2
What do you like best about the product?
the voice is very clear and the app is friendly.
What do you dislike about the product?
Whenever I log in to the app it forces me to be online with out giving me the option and it leads to receiving calls.
What problems is the product solving and how is that benefiting you?
Reaching all of our customer.