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Kandji is a simple to use MDM app
What do you like best about the product?
Kandji is simple and easy to use. Flexible setup for admins and helps us easily enforce soc2 type2 controls among the company. It allows us to easily streamline apps and controls among users so we can easily reissue computers and securely setup new computers.
What do you dislike about the product?
If you use another mdm prior to transitioning it can be a bit annoying if there are hiccups with issues uninstalling the previous mdm
What problems is the product solving and how is that benefiting you?
MDM management to help us meet soc2 type2 controls and easily standardize on applications and login flows w/ Okta
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Good but pricing stucture isnt great and customer support is challenging
What do you like best about the product?
The ease of having all system logged and kept up to date.
What do you dislike about the product?
Pricing, we hit 50 computers and the next jump is 75. So we added the 51st computer and they would only do 75 as net level, so we are paying for 24 computer slots we aren't even using. Also, customer support is challenging. We had a script for printers that didn't work. When asking for support you just get sent 2 line emails telling you to use a 3rd party app. 7 emails in now and still can't get it resolved.
What problems is the product solving and how is that benefiting you?
We have all our devices in one place.
Simply the best MDM for Apple devices
What do you like best about the product?
I have been using Kandji for about 3 years and it continues to be easy to use for an admin while also providing the best digital experience for the end user. Kandji's agent is built with a modern UI and contains all of the necessary information with notifications for end users to complete application and OS updates seamlessly. Deploying and updating custom applications with Kandji is seamless even when needing to add pre-install and post-install scripts for macOS.
The Kandji Self Service app library is amazing and was quickly adopted by our Apple end users. For macOS, the auto app library managed by the Kandji teams is incredible and saves our admins so much time with application packaging and update management. I'm really happy to see how large the auto app library is and that the Kandji team continues to grow it for its customers! It is a game-changing feature for my team.
Implementation was seamless and enrollments are easy when integrated with Apple Business Manager.
Their customer support is amazing and it's easy to get in touch with a support agent via their chat from the admin console. If you're looking for the best-in-class MDM for Apple products, Kandji is the one.
The Kandji Self Service app library is amazing and was quickly adopted by our Apple end users. For macOS, the auto app library managed by the Kandji teams is incredible and saves our admins so much time with application packaging and update management. I'm really happy to see how large the auto app library is and that the Kandji team continues to grow it for its customers! It is a game-changing feature for my team.
Implementation was seamless and enrollments are easy when integrated with Apple Business Manager.
Their customer support is amazing and it's easy to get in touch with a support agent via their chat from the admin console. If you're looking for the best-in-class MDM for Apple products, Kandji is the one.
What do you dislike about the product?
Honestly, there is nothing I can think of to dislike about Kandji. The Kandji team has truly designed and continues to improve an incredible product.
What problems is the product solving and how is that benefiting you?
Kandji solves the security issue of protecting our Apple devices by allowing our team to restrict certain OS features, enforce encryption, etc while also keeping our Apple devices configured with a company-wide standard which gives our employees the best experience. With the Kandji MDM, our IT team can easily support all Apple devices in our environment.
Easy to use, helpful team
What do you like best about the product?
The team at Kandji is very helpful, supportive, and available. Implementation for our team was simple and intuitive. Being able to send a link and code for new users makes installing Kandji on their device very easy as an Admin. The blueprints make it easy to group and assign systems for our team so everyone has what they need.
What do you dislike about the product?
We haven't had any negative experiences with Kandji.
What problems is the product solving and how is that benefiting you?
- User management
- Systems/tool assignments by group using blueprints
- Security
- Systems/tool assignments by group using blueprints
- Security
Easy entry level Mac MDM platform; but with gotchas
What do you like best about the product?
Kandji is easy to get started with for management and enrollment; the direct integration right from a fresh install and boot is awesome - especially being able to integrate with our IDP.
The blueprint pattern is great - as is the ability to bind user groups from the IDP to specific blueprints for automatic assignment.
Once you configure Kandji fully - it's nearly entirely hands off - rarely having to log in unless having to assist with debugging user issues. You don't have to babysit it and update everything constantly.
The blueprint pattern is great - as is the ability to bind user groups from the IDP to specific blueprints for automatic assignment.
Once you configure Kandji fully - it's nearly entirely hands off - rarely having to log in unless having to assist with debugging user issues. You don't have to babysit it and update everything constantly.
What do you dislike about the product?
Kandji's pricing has nearly doubled after a year. This came as a complete shock upon renewal. The featureset they provide (or have changed in the last year) is not really worth the doubling in cost from my perspective.
The number of navigations needed to setup and manage blueprints effectively is annoying - and quite challenging to effectively manage devices. The constant redirects and being kicked back to the wrong subsection breaks the ease of use workflow when editing library items from a blueprint.
Occasionally - devices will become disconnected from the MDM - requiring end user interaction to re-sync/re-enroll.
The number of navigations needed to setup and manage blueprints effectively is annoying - and quite challenging to effectively manage devices. The constant redirects and being kicked back to the wrong subsection breaks the ease of use workflow when editing library items from a blueprint.
Occasionally - devices will become disconnected from the MDM - requiring end user interaction to re-sync/re-enroll.
What problems is the product solving and how is that benefiting you?
We're using Kandji to meet compliance and device management requirements for SOC 2; and for our internal policies. We also utilize it heavily to monitor device health and make sure devices are kept up to date with services (ie - battery health).
best product and customer service
What do you like best about the product?
-ease of use
-ease of implementation
-great customer support
-keeps improving with new features
-integration features
-ease of implementation
-great customer support
-keeps improving with new features
-integration features
What do you dislike about the product?
-lack of reporting features from the webUI
What problems is the product solving and how is that benefiting you?
-simplified our device enrollment process (zero touch deployment)
-integration with Google Workspace (Passport, device assignments and group based scoping)
-integration with Google Workspace (Passport, device assignments and group based scoping)
Very easy to accomplish the basics.
What do you like best about the product?
The ease of use and slow learning curve, at least for someone who has spent time managing Apple devices previously. However, the interface is very well thought out and easy to navigate around.
What do you dislike about the product?
While easy to use, the portal could be more customizable. Also, any substantial reporting on local devices has to be done via the API outside of the portal which isn't great. The ability to get granular with scoping without moving machines to separate blueprints could also be improved.
What problems is the product solving and how is that benefiting you?
Zero-touch deployments and overall device management.
Kandji - Aplle Device MGMT made easy
What do you like best about the product?
The simplicity of Apple device management is what first drew my attention, the ability to drill down to individual settings and completeness is what keeps us using the product.
What do you dislike about the product?
The downside would be the lack of PC managament, I know this is not the niche they are in but if they would create a similar system for PCs I would definitely check it out.
What problems is the product solving and how is that benefiting you?
We have numerous users at various locations and do not regularly see the device in person but once a year. This allows us to make sure teach computer is complete and secure.
Happy with Kandji
What do you like best about the product?
I'm not an IT professional, so I've made healthy use of Kandji's customer service. Everyone I have interacted with has been kind, patient, helpful, and clear in their instructions and explanations. On top of that, Kandji has been easy for me to use as the administratorl.
What do you dislike about the product?
Because I'm not versed in all things IT, some Kandji processes for deployment and settings are not as intuitive for me as they might be for others.
What problems is the product solving and how is that benefiting you?
Kandji has allowed us to secure devices remotely which gives our consulting clients confidence in our security measures.
IT Manager
What do you like best about the product?
The best thing I feel about Kandji is the simplicity of the UI, as well as the ease of integration. From setup to deployment was a breeze and easy to understand each element and functionality. I also want to give very much deserved kudos to the Kandji support team. The customer support goes above and beyond to help when in need, and succeed in handling any and all issues if/when they come up. When Kandji announced their EDR, I was more than excited as having a built in EDR not only limits the amount of tech stacks we deploy, but works with the Apple hardware/software to make security effortless and understandable. I typically will log in and very systems/softwares daily, however, Kandji works so well i'd be surprised to find any noticeable issues on a consistent basis. Overall, I would 100% recommend Kandji for Apple MDM.
What do you dislike about the product?
I don't have any real dislikes I can say about Kandji.
What problems is the product solving and how is that benefiting you?
Having Kandji as an MDM has alleviated the amount of tech stacks we need. We use Kandji built in EDR eliminating the need to have a seperate EDR solution that needs to manually be configured for deployment to all our Apple devices. This helps reduce the amount of time I spend building out security solutions and implementing/deploying them to systems. Also, having Kandji be able to have zero touch deployment to our users has been great as we can order our systems direct through Apple, and have the system pre-configure for our users at the time of configuration. This helps to ensure that our systems are safe and secure, the moment our users start using it.
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