Kandji

My main use case for Kandji  is administering our iOS devices and Mac OS devices.

Kandji  has positively impacted our organization by making it so we feel confident in our security structure, and we feel confident that we can pass SOC 2 every year because we know that Kandji is doing what it says it's doing. Kandji is so user-friendly that nobody at our company has had complaints about it. In contrast, when we used Intune , there were complaints all the time that certain apps weren't updating or it was locking people out of apps because they hadn't been updated, and since we were using Intune , they weren't allowed to update their own apps due to us implementing some other security configurations.

Kandji offers really easy-to-use features, including a user interface that stands out. I have used Intune in the past for Macs and iOS, and it is so difficult that I would never recommend using it again. The deployment of different applications to devices is really easy, and they actually came out with some updates over the past year and a half that made it even easier.

What makes the user interface of Kandji stand out compared to other solutions I have used is that the graphics are much easier to understand. I appreciate how when I'm creating a blueprint, the way I used to do it in the past had just a whole list of things that I could configure one way or another. However, the way they made it now is based on a graph that goes from left to right, indicating what devices will all get this, and then I can give it an and, if, or statement, and then add more parameters. Additionally, I really appreciate how it has features to help me configure things where it walks me through the process, and it is really easy to get help. If I am ever stuck, I can hit the contact support button, and somebody can see my entire Kandji platform as long as I give them the approval on our system, and they would walk me through everything, making me feel supported even in those times when I don't fully understand how to do something.

One area for improvement for Kandji would be having a bigger suite of applications. I noticed that some of the niche apps our data software firm needs were not in the regular library. We were able to use the custom app feature to create those apps ourselves, but I would love it if Kandji could expand the library. I also wish Kandji could lock down different ports on MacBooks based on which ones we wanted to shut down, and I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs.

An improvement needed for Kandji would be the ability to remote into devices. I would appreciate something that is really reliable for that without having to buy third-party software.

I have been using Kandji for the last three years, two of those years actively.

Kandji is stable.

I'm not certain about Kandji's scalability since we have remained at about the same headcount the whole time I was at that company.

Kandji's customer support is really good. They got back to us really fast and were always able to help us with our issues.

Previously, we used Intune, and we switched because they do not want you to use Macs, making it user-unfriendly. Intune does not deliver on many features for Macs. For instance, if I import a Mac and push out a configuration file stating a pin needs to have certain characteristics, it would fail to execute that. There were always different errors when I tried pushing out an app library, and the scripting requirement complicated things for me, which led us to switch to Kandji.

My experience with Kandji's pricing, setup cost, and licensing was really good. Since we're a small startup, they offered us some really good pricing, likely because they think that when we become a big company, we will still be using them. The whole process was really easy, and the people were down to earth, which I enjoyed.

I have seen a return on investment with Kandji since we only need one person for IT support, whereas other companies need a whole fleet. For me, onboarding and offboarding people with their Macs, since we use mainly Macs across our organization and maybe a couple PCs, would require another person if I had to use Intune for all of these tasks. I handle laptop deployments within 20 minutes, and once a month I might spend an hour changing some configurations within Kandji. This definitely helps us to ensure that we only need one IT professional to manage all system administration and IT support, including using Kandji and managing it.

Before choosing Kandji, I evaluated other options, including Jamf.

Since switching to Kandji, I save at least three hours a week just for app updates compared to Intune. On Kandji, I can decide whether to automatically push updates for any particular app to all devices and select the date I want that to happen, and it does its thing. In Intune, I would have to go and update the applications, the version numbers, and sometimes delete the application and push a whole new application because I honestly think it's because Intune doesn't want you using Macs and prefers that you use PCs. They have no incentive to make Intune work well with Macs.

My advice to others looking into using Kandji is to definitely give it a try. See if you can get a free demo and maybe a free trial and experience it for yourself, and you won't have any regrets, especially if you're moving from Intune or anything else to Kandji. If you're considering Jamf, it is a lot more expensive, so unless you have very niche reasons needing Jamf over Kandji, I highly recommend saving a bit of money and opting for Kandji. I would rate my overall experience with Kandji a nine.

When I use Kandji  to erase laptops, I open the browser for Kandji , log in with my account, and figure out the name of the laptop in the Mac browser. I find the Mac and ensure it is connected to the internet. When it is connected to the internet, I click on erase the MacBook, and it performs the task automatically without requiring any additional actions from me.

When I check the specific applications installed on the MacBooks, it does not help me with anything beyond verification. We do not have control or a way to stop things from being installed on laptops, so we simply check when needed. We do not check day by day; we only check if we open a laptop and see something unusual.

Kandji offers excellent features, including the ability to erase devices remotely without needing to be in front of the laptop. I also appreciate the ability to check the specific applications installed on the MacBooks.

Kandji has positively impacted my organization because we are a large company with many people around the world. The remote capability is particularly valuable; for example, someone from Boston and I living in Portugal can complete erase jobs remotely. This capability has created a significant impact for our organization.

Currently, I cannot recall anything specific that needs improvement. However, I rated Kandji an eight because the laptop needs to be connected to Wi-Fi to erase it. If it did not require a Wi-Fi connection, I would rate it a ten.

My main use case for Kandji has been for approximately one year and a half.

Kandji is stable at the moment.

Kandji's scalability is good.

The remote capability of Kandji has saved my team time and helps us considerably, though I do not have specific numbers to share.

If you have a large company with many Mac users, Kandji is a good tool to help manage your devices. I would rate this product an eight.