Kandji
KandjiReviews from AWS customer
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Clear, Real-Time Tracking That Boosts Efficiency and Accountability
What do you like best about the product?
What I like best about Iru is the tracking feature. It gives clear, real-time visibility into activities and progress, which makes monitoring tasks and workflows much easier. Having everything tracked in one place reduced follow-ups, improved accountability, and helped me spot issues early. It noticeably improved efficiency and saved time compared to manual tracking methods.
What do you dislike about the product?
The tracking feature could be improved in terms of customization and performance. In some cases, it lacks flexible filters and advanced reporting options, which makes it harder to analyze data for specific time ranges or use cases. Occasional delays in updates also reduce real-time accuracy. Adding more configurable tracking views, faster refresh times, and exportable reports would significantly enhance the overall experience.
What problems is the product solving and how is that benefiting you?
Iru solves the problem of fragmented and manual tracking by centralizing all tracking activities in one platform. It improves visibility, reduces the risk of missing updates, and makes it easier to monitor progress in real time. As a result, I spend less time on follow-ups and manual reporting, decisions are made faster, and overall workflow efficiency has improved.
Game-Changing Automation and AI Insights in One Streamlined Device Management Hub
What do you like best about the product?
The automation and AI-driven insights are absolute game-changers. Iru has successfully unified Apple, Windows, and Android management into a single, sleek interface. The "Auto Apps" library is particularly impressive—it handles patching and updates for over 200 applications autonomously, which has drastically reduced our IT ticket volume. The zero-touch deployment via Apple Business Manager works flawlessly every time.
What do you dislike about the product?
The transition from the Kandji branding to Iru was a bit sudden, and while the AI features are powerful, the learning curve for advanced "Assignment Maps" can be a bit steep for new admins. Additionally, the list view customization in the admin console could be more flexible to allow for better filtering of massive device fleets.
What problems is the product solving and how is that benefiting you?
Iru solved our fragmented tool problem. Before Iru, we were using three different tools to manage Macs, Windows PCs, and mobile security. Iru unified these under one lightweight agent. It has automated our security compliance (CIS Benchmarks) and ensured that our remote workforce is always patched without manual intervention. This has saved our team roughly 15-20 hours of manual labor per week.
Reliable, Easy Deployments for Standardized Configurations
What do you like best about the product?
Reliable and does its job well. Easy to use to deploy standardized configurations, prevent configuration drift, and keep apps up to date.
What do you dislike about the product?
The Windows support is somewhat newer. I don't use it to manage Windows, but might be a downside to some orgs.
What problems is the product solving and how is that benefiting you?
Standardized configuration enforcement is essential to any cybersecurity program, and Iru makes that easy.
Easy-to-Manage macOS MDM with Solid Security Features
What do you like best about the product?
Iru has made managing our macOS fleet significantly easier. Device enrollment and policy management are straightforward, the UI is clean, and day-to-day administration is reliable. The Vulnerability Management capabilities have also been useful for improving visibility into endpoint risk and overall security posture.
What do you dislike about the product?
Pricing can be a consideration as the environment scales, but overall the feature set and support quality help justify the investment.
What problems is the product solving and how is that benefiting you?
Iru provides centralized device management and security enforcement for our macOS environment. It helps us standardize configurations, maintain compliance, and gain better visibility into endpoint health, which reduces operational overhead and improves security
Extremely Easy Apple Device Management with Helpful Alerts
What do you like best about the product?
It is extremely easy to use and manage Apple products. The device alerts allow me too quickly diagnose issues.
What do you dislike about the product?
For some reason it keeps disconnecting and unmanaging my apps. I am sure this is something on my end.
What problems is the product solving and how is that benefiting you?
Onboarding a user has become so easy. I am a Microsoft IT specialist and shy away from anything MAC. IRU has allowed me to manage Macs with confidence.
So Easy to Use—App Updates Just Work
What do you like best about the product?
It's so easy to use. Especially compared to our previous mac MDM solution. It also works really well. Under our previous system we consistently struggled to deploy updates to Keynote/Numbers in a timely manner. We had to rely on on our MSP to package them. Even when they were packaged and deployed on time, our users often couldn't update. Our IT desk admin spent hours in meetings uninstalling apps so users could reinstall via self service. In some cases that didn't work, so we had to temporarily unblock the app store for users. Iru just works. We added the auto app to our library and no one has had to think about it since. We also were able to handle the migration from our told MDM to Iru fully in house. Setting up blueprints and ensuring compliance with various security frameworks is very intuitive. There's a huge catalog of auto apps available, but adding custom apps is super simple too. No additional packaging software required (aside from a profile editor, but that's not strictly needed).
What do you dislike about the product?
Remembering exactly where each setting is controlled can sometimes get confusing- but the AI support chat agent is very well trained and helpful in these cases. List view customization/filtering options in the admin console is the biggest piece that's missing for me. Several of the fields on a user record are unavailable as a display on the device list view. I would love to be able to instantly see a view of everyone who had installed a certain application or is affected by a specific error message. You can get around this with tagging- but it's annoying if you want to see something quickly and don't plan on re-running the search again. The alerts page shows device name, but not user name, so if i want to reach out to that person i have to go into the device record to see who it belongs to. The over all features make up for small UI annoyances
What problems is the product solving and how is that benefiting you?
It's ensuring we are in compliance with SOC2 frame work and it allows our users to easily download/install/update approved apps without needing to involve IT or have local admin access.
Compliant Device Security Platform
What do you like best about the product?
What I like is the way it allows us to manage the organization’s devices. It offers several types of profiles that help with managing Mac devices.
What do you dislike about the product?
What I don’t like is that with the new interface, I can’t see how many devices I still have available under my plan. And the new helper chat feels more slow.
What problems is the product solving and how is that benefiting you?
As a SOC 2certified organization, it provides device profiles, EDR, and enforces the use of mandatory applications across the organization, which helps streamline and support our audit process.
Easy to Use with friendly Customer Support
What do you like best about the product?
Ease of use and the customer support. Their in-app documentation makes it easy to do the routine tasks, like refreshing our keys with Apple each year.
What do you dislike about the product?
Microsoft mgmt just released, wish I had it 2 years ago.
What problems is the product solving and how is that benefiting you?
Keeps our laptop applications up to date, reduces the time to onboard new hires, lets us do remote support and remote wipe, enforces security policies liek disk encryption. These are required elements of our compliance.
Purpose-Built Apple Device Management with Time-Saving Patch Management
What do you like best about the product?
Iru is purpose built for managing Apple devices, and as such is much easier to use and configure compared to something like Intune. Additionally, having built in patch management saves a ton of time and assists in maintaining compliance across our fleet.
What do you dislike about the product?
I wish with a custom app that I could upload a folder containing a pkg file and run it in that folder, as some apps I have require additional files beside the pkg. It can be worked around, but I wish it was natively supported.
What problems is the product solving and how is that benefiting you?
The main problems are:
Patch management. Our apps are now being properly updated in a timely fashion, where before with Intune it was always a manual process, and apps often didn't get updated.
Device Management. Much simpler than intune, and easier to get powerful configurations pushed to machines. Also, much faster than Intune's 'eventual consistency' model!
Patch management. Our apps are now being properly updated in a timely fashion, where before with Intune it was always a manual process, and apps often didn't get updated.
Device Management. Much simpler than intune, and easier to get powerful configurations pushed to machines. Also, much faster than Intune's 'eventual consistency' model!
Easy to Use with Quick Support, but Batch Requirements and Features Lag vs Jamf
What do you like best about the product?
I like the ease of use, quick support and growth into windows devices
What do you dislike about the product?
it seems Iru is not targeted towards small companies by requiring batche sof 25 devices, some companies do not need that many at one time. Being able to manage our usage and billing in portal would be helpful as well.
Functionality wise it does have some lacking features compared to Jamf. And i wish there was more granular control on some library items like if/then statements. A good example is being able to more clearly enforce a OS -2 policy. I'd like to be able to let people be on the last two major OS releases but then also manage them both more drill down for folks that are on each. Right now it seems like i can only drill down into one.
Functionality wise it does have some lacking features compared to Jamf. And i wish there was more granular control on some library items like if/then statements. A good example is being able to more clearly enforce a OS -2 policy. I'd like to be able to let people be on the last two major OS releases but then also manage them both more drill down for folks that are on each. Right now it seems like i can only drill down into one.
What problems is the product solving and how is that benefiting you?
Our biggest concern is security for lost/stolen devices so being able to lock the devices and protect our data is big.
Secondly, ease of use in managing our fleet. the more auto apps the better for day to day management and onboarding.
Secondly, ease of use in managing our fleet. the more auto apps the better for day to day management and onboarding.
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