Kandji
KandjiExternal reviews
External reviews are not included in the AWS star rating for the product.
Streamlined Apple Device Management with an Easy Interface and Excellent Support
The process is straightforward and interface is easy to use.
It also integrates perfectly with our Apple devices to prevent headaches of needing to know everything about the backend of the systems.
The pricing is within budget and support we recieve when needed is excellent.
I have yet to utilize the AI tools, but I trust that they will add to the overall value and performance of the product. I also expect the AI tools will streamline the performance of the enrollment process and save me time daily.
Easy Device Search, but the UI Needs Improvement
Easy to Use, Feature Set That Fits Perfectly
Great Value with Fast Response Times and Outstanding Sales Support
Effortless Device Management with Fast Setup
Centralized endpoint policies have improved security and ensure compliant access control
What is our primary use case?
What is most valuable?
Kandji's best features are customer support, good blueprinting, and easy setup. The blueprint feature makes it easy to see everything from an at-a-glance view, and it makes sense when I'm looking at items one by one to see how they fall in the map.
Kandji has positively impacted my organization because it helps us be more secure and enforce compliance. It improves compliance by helping us remove admin accounts on local users.
What needs improvement?
I do not have information about how Kandji can be improved or any small changes that could make my experience even better.
For how long have I used the solution?
I have been using Kandji for seven months.
What do I think about the stability of the solution?
Kandji is stable.
What do I think about the scalability of the solution?
Kandji's scalability is good and it deploys fine across multiple devices.
How are customer service and support?
Kandji's customer support is really great, and they are nice people. I rate the customer support a 10.
What was our ROI?
I have seen a return on investment because it saves time managing endpoints.
Centralized device policies have saved our team time and control app access effectively
What is our primary use case?
My main use case for Kandji is that it is an MDM platform, so I mainly use it for MDM, controlling all of our company organization's devices, ensuring that the proper device gets the proper policy.
A really quick example of how I use Kandji for device management or policy enforcement in my daily work would be that I don't want certain people to have the ability to download Chrome extensions, so I just create a policy that blocks them from having to do so.
Another example is that we look through all the apps that people are supposed to have, and then the ones that we want them to have, we just deploy it on Kandji.
What is most valuable?
Probably the best feature of Kandji is their customer support; that's their best feature.
My experience with Kandji's customer support has been that it's really easy to get to a human, and they're really knowledgeable, usually just giving you the answer straight up. If I'm looking to do something that they can't do, then they just say it, and if they can, they'll find a way to get it to work for us.
Kandji has impacted my organization positively.
What needs improvement?
I think Kandji could be improved with a better UI.
For how long have I used the solution?
I have been using Kandji for about seven months.
What do I think about the stability of the solution?
Kandji is stable.
What do I think about the scalability of the solution?
Kandji's scalability is really good.
How are customer service and support?
Kandji's customer support is really good. I would rate the customer support a 10.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
What was our ROI?
I have seen a return on investment with Kandji, as I save time. Kandji has saved our team about 10 hours a week.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been normal.
Which other solutions did I evaluate?
Before choosing Kandji, I did not evaluate other options.
What other advice do I have?
My advice for others looking into using Kandji is to read through their documentation. I would rate this review a 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Strong security structure has supported fast Mac and iOS administration with minimal IT effort
What is our primary use case?
My main use case for Kandji is administering our iOS devices and Mac OS devices.
How has it helped my organization?
Kandji has positively impacted our organization by making it so we feel confident in our security structure, and we feel confident that we can pass SOC 2 every year because we know that Kandji is doing what it says it's doing. Kandji is so user-friendly that nobody at our company has had complaints about it. In contrast, when we used Intune, there were complaints all the time that certain apps weren't updating or it was locking people out of apps because they hadn't been updated, and since we were using Intune, they weren't allowed to update their own apps due to us implementing some other security configurations.
What is most valuable?
Kandji offers really easy-to-use features, including a user interface that stands out. I have used Intune in the past for Macs and iOS, and it is so difficult that I would never recommend using it again. The deployment of different applications to devices is really easy, and they actually came out with some updates over the past year and a half that made it even easier.
What makes the user interface of Kandji stand out compared to other solutions I have used is that the graphics are much easier to understand. I appreciate how when I'm creating a blueprint, the way I used to do it in the past had just a whole list of things that I could configure one way or another. However, the way they made it now is based on a graph that goes from left to right, indicating what devices will all get this, and then I can give it an and, if, or statement, and then add more parameters. Additionally, I really appreciate how it has features to help me configure things where it walks me through the process, and it is really easy to get help. If I am ever stuck, I can hit the contact support button, and somebody can see my entire Kandji platform as long as I give them the approval on our system, and they would walk me through everything, making me feel supported even in those times when I don't fully understand how to do something.
What needs improvement?
One area for improvement for Kandji would be having a bigger suite of applications. I noticed that some of the niche apps our data software firm needs were not in the regular library. We were able to use the custom app feature to create those apps ourselves, but I would love it if Kandji could expand the library. I also wish Kandji could lock down different ports on MacBooks based on which ones we wanted to shut down, and I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs.
An improvement needed for Kandji would be the ability to remote into devices. I would appreciate something that is really reliable for that without having to buy third-party software.
For how long have I used the solution?
I have been using Kandji for the last three years, two of those years actively.
What do I think about the stability of the solution?
Kandji is stable.
What do I think about the scalability of the solution?
I'm not certain about Kandji's scalability since we have remained at about the same headcount the whole time I was at that company.
How are customer service and support?
Kandji's customer support is really good. They got back to us really fast and were always able to help us with our issues.
Which solution did I use previously and why did I switch?
Previously, we used Intune, and we switched because they do not want you to use Macs, making it user-unfriendly. Intune does not deliver on many features for Macs. For instance, if I import a Mac and push out a configuration file stating a pin needs to have certain characteristics, it would fail to execute that. There were always different errors when I tried pushing out an app library, and the scripting requirement complicated things for me, which led us to switch to Kandji.
How was the initial setup?
My experience with Kandji's pricing, setup cost, and licensing was really good. Since we're a small startup, they offered us some really good pricing, likely because they think that when we become a big company, we will still be using them. The whole process was really easy, and the people were down to earth, which I enjoyed.
What was our ROI?
I have seen a return on investment with Kandji since we only need one person for IT support, whereas other companies need a whole fleet. For me, onboarding and offboarding people with their Macs, since we use mainly Macs across our organization and maybe a couple PCs, would require another person if I had to use Intune for all of these tasks. I handle laptop deployments within 20 minutes, and once a month I might spend an hour changing some configurations within Kandji. This definitely helps us to ensure that we only need one IT professional to manage all system administration and IT support, including using Kandji and managing it.
Which other solutions did I evaluate?
Before choosing Kandji, I evaluated other options, including Jamf.
What other advice do I have?
Since switching to Kandji, I save at least three hours a week just for app updates compared to Intune. On Kandji, I can decide whether to automatically push updates for any particular app to all devices and select the date I want that to happen, and it does its thing. In Intune, I would have to go and update the applications, the version numbers, and sometimes delete the application and push a whole new application because I honestly think it's because Intune doesn't want you using Macs and prefers that you use PCs. They have no incentive to make Intune work well with Macs.
My advice to others looking into using Kandji is to definitely give it a try. See if you can get a free demo and maybe a free trial and experience it for yourself, and you won't have any regrets, especially if you're moving from Intune or anything else to Kandji. If you're considering Jamf, it is a lot more expensive, so unless you have very niche reasons needing Jamf over Kandji, I highly recommend saving a bit of money and opting for Kandji. I would rate my overall experience with Kandji a nine.
Clean, High-Performance Platform with Fair Pricing and Strong Support
You can integrate your SSO solution so saving stress with user names and passwords, and the performance of the system is really good. We've never had an issue with platform performance.
The pricing is fair and for us, the increased compliance for our security standards is excellent. They have implemented an AI system for support and some other bits. It's good so far.
Intuitive Blueprinting and Smooth Apple Device Onboarding with Iru
The blueprinting feature allows us to standardize configurations, security settings, and applications across all devices with minimal effort. This not only improves consistency, but also saves us a significant amount of time in day-to-day management.
Onboarding new users is also very smooth. The enrollment process is straightforward, and users can simply log in with their Microsoft 365 credentials. Within an hour, devices are fully configured and ready to use, creating a seamless experience for both IT and end users.
Overall, Iru strikes a strong balance between usability, automation, and efficient onboarding for our Mac-only environment.
Coming from no prior solution, the investment initially feels significant. However, we strongly believe that a well-implemented MDM solution is essential nowadays, both from a security and operational perspective.
That said, it is definitely manageable. Iru provides solid documentation and tutorials, and their live chat support is very responsive and helpful when you run into issues.
One area for improvement would be offering more structured implementation support. For example, an optional paid onboarding or guided setup service could help organizations get up and running faster and with more confidence, especially those without a dedicated IT team.
Iru solves this by providing a structured and automated way to manage our entire device fleet. With blueprints and automated policies, we can ensure that every device is configured consistently and meets our security standards from the start.
This has significantly improved our onboarding process — new employees can be up and running within an hour — and reduced the time spent on ongoing device management. It also gives us much better control and visibility over our environment, which is essential from both an operational and security perspective.
For a small consultancy without a dedicated IT department, this has made a noticeable difference in efficiency and reliability.