Effortless Device Management with Powerful Endpoints
What do you like best about the product?
I really like the blueprint function and the ability to do conditional logic based on different attributes of different devices. That's been really helpful for us so far. I also really like the ability to add new software to the library catalog, which we can then add to the app store that's available on people's laptops so that they can easily install stuff without having to go out onto the Internet and do it themselves.
What do you dislike about the product?
The only thing I could think of is the ability to add our own custom software to the catalog. I believe right now, we have to request it to be done on the Iru side, but sometimes it'd be nice if we could just do it ourselves. Especially for, like, a homegrown application that we develop in house.
What problems is the product solving and how is that benefiting you?
I use Iru for endpoint management and threat detection. It lets us manage many devices on one platform, provides endpoint security, and helps manage software across our laptops with ease.
One-Stop Solution for Device Management
What do you like best about the product?
I really like that Iru is a one-stop shop for managing all of our devices. It's very user friendly, and I didn't need any specialized training. I was able to follow their documentation to create a well-built system for our business. The ease of use, alongside cost and customer service, was a big factor for switching from Hexnode. The initial setup was very easy. I also appreciate how Iru helps us manage app control on iPads and Macs with its blueprint system, scan for vulnerabilities, implement patch management, and integrate Google Workspace for a secure login system.
What do you dislike about the product?
Windows is still a new feature in their tool belt and is continuously being upgraded. I'm looking forward to additional features that they are adding for that platform.
What problems is the product solving and how is that benefiting you?
Iru helps us manage app control for iPads and Macs with blueprints, scans for vulnerabilities, implements patch management, and integrates Google Workspace for secure logins.
One of the Most Intuitive MDM Solutions—Up and Running in Days
What do you like best about the product?
This is one of the most intuitive MDM solutions I’ve ever used. Unlike other MDM solutions, it required very little training, and we were up and running in a matter of days.
What do you dislike about the product?
It would be much better if the Threats and Vulnerability modules were included in the main package, rather than offered only as additional add-on modules.
What problems is the product solving and how is that benefiting you?
IRU helped us move all of our standalone Apple devices into a managed environment, and set policies that align with our company’s security requirements using out of the box configurations.
Streamlined Device Management with Outstanding Support
What do you like best about the product?
My experience with Iru is very positive, especially because of the responsiveness and attention to detail provided. I especially value the smooth coordination and the consistent support, which make everything work efficiently with Iru. We switched to Iru for a more streamlined experience and easier device management compared to Intune. The initial setup was very easy and quick.
What do you dislike about the product?
occasional minor delay in updtes.
What problems is the product solving and how is that benefiting you?
Iru solves device management issues, streamlines the experience, provides responsiveness, and ensures smooth coordination and consistent support.
Automated updates have strengthened security and save me time on daily device management
What is our primary use case?
My main use case for Kandji is that within my organization, I have a Mac as my work laptop, and Kandji is used for self-service platforms so that we can download tools, as well as secondly, automated updates of tools such as the browser or the macOS version, so it is a security platform that is used for Mac administration, of which I am an end user of it.
A specific example of how I use Kandji in my day-to-day work is that rather than having to watch for updates to Google Chrome, the browser I use, or updates to the OS, Kandji notifies me of that, and then it comes with an automated pop-up so that I can upgrade to the latest version, allowing me to quickly update instead of needing to check for updates myself or potentially vet them from a security standpoint.
What is most valuable?
In my opinion, the best features Kandji offers are its UI, which is very clean and clear to use, not overly cluttered, allowing me to see the icon of all the different apps that I can install, and when I click on the little icon in my toolbar, it shows me any updates which I am able to install, making it very easy to use.
The clean UI and ease of use definitely save me time, probably cutting the time in half for trying to figure out when to install updates myself, because the notifications are pushed to me, which is good since I want to keep my system up to date without interfering with my workflow.
Kandji has impacted my organization positively by definitely increasing security because it notifies you when an update is ready to be installed, and if you do not install it within a reasonable time frame, it would automatically install it, which is good, and it probably has saved at least 30% of my time from manually having to look for updates since it just notifies me when the update is ready.
Kandji's automatic installation feature ensures our team's compliance or security posture, as it makes sure we are up to date and all on the same version of a particular tool, which is very important for a technical IT team to avoid differences that might affect functionality.
What needs improvement?
I have not been involved in the purchase process of Kandji, but I understand it is very Apple-centric and they have very recently come out with support for Windows or Android, although I do not believe the features are still on par with their features for Apple.
For how long have I used the solution?
I have been using Kandji for two years.
What do I think about the stability of the solution?
Kandji is highly stable, and I have never had an issue with reliability in the last few years of using it.
What do I think about the scalability of the solution?
Kandji handles growth easily for our organization as it allows purchasing additional licenses for further users, so I have seen no scalability issues.
How are customer service and support?
I have never interacted with Kandji's customer support, which reflects the tool's high reliability and the lack of need to do so.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Jamf Pro in another organization and believe my organization currently uses Kandji because our fleet is on macOS and Kandji is optimized for Mac.
What was our ROI?
I have seen a return on investment with Kandji, estimating that time saved is at least 20 to 30%, as individuals do not have to figure out which security updates to carry out themselves since the notification is pushed for them to review and install.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that their pricing structure is bucket-based, requiring licenses to be bought in large groups, which is not an issue for my organization due to a large employee count, but could be a concern for smaller organizations, and the pricing is not published publicly, requiring interaction with sales representatives for details.
What other advice do I have?
I highly recommend Kandji to others looking into using it since I have not seen any game-breaking issues; it is highly reliable, scalable, improves security, and reduces the time individuals need to spend on system configuration for security updates. I would rate this product a 9 out of 10.
Rock-Solid macOS Management That Just Works
What do you like best about the product?
We have been using Iru for macOS management for the past few years, and the biggest thing for us is reliability. It just works. New hires receive a Mac that is ready on day one with the right apps and security settings already in place. Updates and policy changes happen in the background without creating disruption. For a team that is mostly Mac based, that consistency has made a real difference
What do you dislike about the product?
There was a bit of a learning curve early on as we refined our policies and figured out the best way to structure things for our environment. It took some upfront time to get everything dialed in. Once it was set up properly though, it has been very steady.
What problems is the product solving and how is that benefiting you?
Before Iru, managing Macs felt reactive. Manual setups, chasing updates, and double checking configurations were taking more time than we wanted. Now provisioning is automated, security policies are enforced consistently, and we are not constantly putting out small fires. For a lean IT team in a regulated biotech company, that time savings and improved control over our macOS environment has been extremely valuable.
Clear, Real-Time Tracking That Boosts Efficiency and Accountability
What do you like best about the product?
What I like best about Iru is the tracking feature. It gives clear, real-time visibility into activities and progress, which makes monitoring tasks and workflows much easier. Having everything tracked in one place reduced follow-ups, improved accountability, and helped me spot issues early. It noticeably improved efficiency and saved time compared to manual tracking methods.
What do you dislike about the product?
The tracking feature could be improved in terms of customization and performance. In some cases, it lacks flexible filters and advanced reporting options, which makes it harder to analyze data for specific time ranges or use cases. Occasional delays in updates also reduce real-time accuracy. Adding more configurable tracking views, faster refresh times, and exportable reports would significantly enhance the overall experience.
What problems is the product solving and how is that benefiting you?
Iru solves the problem of fragmented and manual tracking by centralizing all tracking activities in one platform. It improves visibility, reduces the risk of missing updates, and makes it easier to monitor progress in real time. As a result, I spend less time on follow-ups and manual reporting, decisions are made faster, and overall workflow efficiency has improved.
Game-Changing Automation and AI Insights in One Streamlined Device Management Hub
What do you like best about the product?
The automation and AI-driven insights are absolute game-changers. Iru has successfully unified Apple, Windows, and Android management into a single, sleek interface. The "Auto Apps" library is particularly impressive—it handles patching and updates for over 200 applications autonomously, which has drastically reduced our IT ticket volume. The zero-touch deployment via Apple Business Manager works flawlessly every time.
What do you dislike about the product?
The transition from the Kandji branding to Iru was a bit sudden, and while the AI features are powerful, the learning curve for advanced "Assignment Maps" can be a bit steep for new admins. Additionally, the list view customization in the admin console could be more flexible to allow for better filtering of massive device fleets.
What problems is the product solving and how is that benefiting you?
Iru solved our fragmented tool problem. Before Iru, we were using three different tools to manage Macs, Windows PCs, and mobile security. Iru unified these under one lightweight agent. It has automated our security compliance (CIS Benchmarks) and ensured that our remote workforce is always patched without manual intervention. This has saved our team roughly 15-20 hours of manual labor per week.
Reliable, Easy Deployments for Standardized Configurations
What do you like best about the product?
Reliable and does its job well. Easy to use to deploy standardized configurations, prevent configuration drift, and keep apps up to date.
What do you dislike about the product?
The Windows support is somewhat newer. I don't use it to manage Windows, but might be a downside to some orgs.
What problems is the product solving and how is that benefiting you?
Standardized configuration enforcement is essential to any cybersecurity program, and Iru makes that easy.
Easy-to-Manage macOS MDM with Solid Security Features
What do you like best about the product?
Iru has made managing our macOS fleet significantly easier. Device enrollment and policy management are straightforward, the UI is clean, and day-to-day administration is reliable. The Vulnerability Management capabilities have also been useful for improving visibility into endpoint risk and overall security posture.
What do you dislike about the product?
Pricing can be a consideration as the environment scales, but overall the feature set and support quality help justify the investment.
What problems is the product solving and how is that benefiting you?
Iru provides centralized device management and security enforcement for our macOS environment. It helps us standardize configurations, maintain compliance, and gain better visibility into endpoint health, which reduces operational overhead and improves security
