Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Webex is the future of our phone system
What do you like best about the product?
The ease of management, troubleshooting and maintenance.
What do you dislike about the product?
I have almost nothing negative to say about Webex Calling. It meets our needs and then some!
What problems is the product solving and how is that benefiting you?
It is allowing us to deploy a nationwide network of users on same phone system without requiring a VPN or physical infrastructure.
Easy-to-use, optimized software
What do you like best about the product?
Intuitive and easy to use. There is a wide variety of services you want to use, not just phone calls.
What do you dislike about the product?
The operating GUI appears to be unpolished. Would be nice if the operation could be so a little easier to use.
What problems is the product solving and how is that benefiting you?
I think it is the best system when you have many branches and your business grows.
Solutions Architect
What do you like best about the product?
The platform is easy to use and navigate.
What do you dislike about the product?
Sometimes is not user-friendly for a non-technical user.
What problems is the product solving and how is that benefiting you?
Availability everywhere, Reduced the calling pricing geographically.
Calling -- quick and effective
What do you like best about the product?
ability to call right from the desktop in the app I am using 95% of my time. Ability to transfer to cell phone or join other people with a click or 2
What do you dislike about the product?
Sometimes calling doesn't connect all the time or it loses connectivity. Occasionally, once in a webex meeting and you end and get a call it doesn't connect
What problems is the product solving and how is that benefiting you?
having to use or log into a desk phone or use my cell phone all the time
I love this secure, feature rich product from top to bottom!
What do you like best about the product?
The most helpful part of Wbex calling is being able to manage all employees under one pane of glass! No matter which location they are at, they are only a click away!
What do you dislike about the product?
The seamlesss integration with MS Teams makes it easy for anyone to use. I only dislike that I didn't find webex calling much sooner for our organizaztion to use!
What problems is the product solving and how is that benefiting you?
Webex Calling bridges the gap for our old phone service and contact center. With skills based routing, call recording and open API's right out of the box, consider me happy!
Webex Calling Streamlines Configuration for IT staff and end users
What do you like best about the product?
ease of use and ease of configuration for IT staff. no more need to manage on-prem hardware and the ability to have a robust system in multiple datacenters with minimal effort
What do you dislike about the product?
Customization of device lines is lacking
What problems is the product solving and how is that benefiting you?
creates the ability to migrate off our on-prem CUCM, Toshiba and Avaya systems to create an environment with one solution
WebEx Calling has made deploying remote workers into a breeze.
What do you like best about the product?
The integration with CUCM and how easy it is to get a user setup and deployed.
What do you dislike about the product?
The lack of control over the WebEx app roll out and how simple things like the alert ringers has hit a bug in 2 versions (42.9 and 42.10). Frustrating our users.
What problems is the product solving and how is that benefiting you?
WebEx Calling has allowed a daunting transition of deploying hardware to remote workers into just a few clicks to have them set up within a couple of minutes.
Enterprise Grade Calling Solution
What do you like best about the product?
Ease of setup. Multitude of deployment options to accommodate any customer needs.
What do you dislike about the product?
Certain features are not available compared to on-prem CUCM such as translation patterns.
What problems is the product solving and how is that benefiting you?
Small scale customers need enterprise grade calling without deploying multiple on-premise servers. Webex Calling is infinitely easier to setup with them and works out of the box.
Webex is easy to use
What do you like best about the product?
Webex Calling is easy to use. The app has access to persistent chat messages with my team members. All of my calls, chats and voicemails are contained in one app.
What do you dislike about the product?
The search feature is my least favorite part of the app.
What problems is the product solving and how is that benefiting you?
Webex combines voice, chat and collaboration in a single easy to use application.
Webex Calling Good So Far
What do you like best about the product?
Control Hub is less confusing than CUCM.
What do you dislike about the product?
Still getting used to/finding different settings
What problems is the product solving and how is that benefiting you?
Nice to have everything in one spot with Control Hub
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