Webex Calling

What do you like best about the product?

So I was in the middle of a quarterly business review with a Frankfurt client and my old softphone just froze. Call recording with automatic transcription straight into our CRM is one of the most helpfull feature i found in webex calling. Not the fanciest feature maybe but last month i needed to verify a commitment i made to a Munich-based customer about SLAs. Instead of hunting through my notes i just searched the transcript for response time and i found it. It was amazing.

What do you dislike about the product?

Weird thing i noticed after about three months ago, the mobile app drains battery like crazy on my iPhone during back to back calls. I tried lowering screen brightness closing other apps but it still happens. Also the call handoff from mobile to desktop isn't seamless.

What problems is the product solving and how is that benefiting you?

At first i didn't realize how much context i was losing between calls until we started using Webex Calling's CRM integration properly in our work. With Webex calling the call logs automatically create an activity record inside Salesforce and the transcription sits right there attached to the contact.

What do you like best about the product?

Our warehouse team constantly needs to reach dispatch coordinators working from home near Amsterdam. Previously our calls would drop or echo like crazy. What really saved us is Analytics Hub I can pull per user MOS scores and see exactly where latency creeps in. Once 3 warehouse agents reported choppy audio. Instead of guessing I filtered by device type and saw it was all on older desk phones and we swapped them out within a day. This level of visibility makes my job feel less like firefighting and more like actual IT planning. It's weirdly satisfying.

What do you dislike about the product?

We moved 40 DIDs from our old provider and the process took almost three weeks, partly on the old carrier but Webex's portal kept showing vague statuses like in progress with no ETA. I had to open three support tickets just to confirm a single submission went through.

What problems is the product solving and how is that benefiting you?

Now With Webex Calling's location-based call routing we set up rules so warehouse inbound calls automatically go to the right team based on shift schedules. That means our dispatchers aren't getting routed to the wrong person at 3 PM anymore. Plus call recording compliance for our logistics contracts finally feels automated. That alone saves me about four hours of manual log checking per week.

What do you like best about the product?

It is a user friendly calling software that easily gets the job done without hiccups.

What do you dislike about the product?

The UI can sometimes be annoying to navigate, especially if you have a lot of favourited chats.

What problems is the product solving and how is that benefiting you?

It is solving the need for phones. We do not need "work phones" anymore as we have this VOIP software to replace them.

What do you like best about the product?

Multiple benefits i am getting while using webex call:
>> i can dial anyone to call
>> The special feature is i can jump to one call to another call easily
>> Even if i am in a call and i got another urgent call i can join another call without dropping current call and i can resume my last call without dropping. For other apps this is an irritating thing which webex have resolved.

What do you dislike about the product?

2 things i don't like -
1) We face some glitch and call drops some time.
2) Although we can take control to work on system in group call but we can't do it in personal video call.

What problems is the product solving and how is that benefiting you?

It resolved work from home problem to reach out someone. We have many teams we need help of other teams. So, in work from office we can directly go to another person in floor webex offers same type of access virtually and We are using multiple seasons for separate teams. If we need any other team support we are jumping to their season and if anyone need our help then they can jump to us. And somehow if we are unavailable then other person in our call can inform the person who is searching for us.

What do you like best about the product?

I like the ease and convenience of use for any skill level with Webex Calling. The initial setup was super easy, making the transition smooth. It helps keep my meetings and procedures organized with one simple to view calendar. I appreciate the convenient whiteboard for notes and visual displays, along with having a convenient one-time all-the-time link for my personal room. I also enjoy the personalization options available.

What do you dislike about the product?

I can't think of much besides maybe more background image options and themes for your profile.

What problems is the product solving and how is that benefiting you?

Webex Calling organizes my meetings and procedures into a simple calendar, offers a convenient whiteboard for notes, and has a personal room with a constant link.