Webex Calling

What do you like best about the product?

Work at a small clinic and our front desk gets calls that sometimes need to come back to a specific provider mid conversation, used to mean an awkward transfer that occasionally dropped the call entirely. Call park lets the front desk just park it instead, and I pick it up from my own extension whenever I'm free, no risk of losing the call in a bad transfer. Patient never really notices anything happened on our end, just a short pause before I'm on the line.

What do you dislike about the product?

If nobody picks up a parked call within a certain window it just rings back to whoever parked it, which caught our front desk off guard the first couple times since they'd already moved on to other calls and forgot they'd parked one.

What problems is the product solving and how is that benefiting you?

Not risking a dropped call during an awkward transfer has made handing calls between the front desk and providers noticeably smoother. The parked call ringing back if nobody grabs it in time needs some getting used to, front desk had a rough first week forgetting about calls they'd set aside.

What do you like best about the product?

Our sales team went from three people to nine pretty fast and we were still on one shared line, which meant a lot of missed calls just from everyone being busy at once. Set up a hunt group so calls actually ring through to whoever's free instead of piling onto one person, and turned on voicemail transcription for the group mailbox so whoever's around can skim what someone left instead of listening to five messages back to back. Genuinely nobody on the team even noticed we'd changed anything structurally, it just started working better.

What do you dislike about the product?

Transcription accuracy drops noticeably on messages with a lot of background noise, had a couple come through barely readable and still had to actually listen to those ones anyway.

What problems is the product solving and how is that benefiting you?

Growing past the point where one line could handle our call volume happened quietly instead of turning into an actual project, which honestly surprised me. Transcription not being perfect on noisy messages is a real limitation, it saves time on most voicemails but not all of them.

What do you like best about the product?

I like how easy it is for the host to organize and control the entire session and provide opportunities to speakers. The ability to share contents through various modes is great, and the mobile app is very helpful when on the go—it allows you to see the entire presentation deck, even if you missed the live share. I find the webinars better compared to other apps and experience less lag and fewer connection issues, even with a large number of people. I also appreciate being able to connect through a browser without needing an app, which makes it very accessible, especially across regions with lower technology penetration. The feature that allows creating separate groups within a meeting, like different rooms, is incredible for trainings and panel discussions on a larger scale.

What do you dislike about the product?

I think overall integration can be improved where it can be used like Teams. It would be great if there were an API that allows meetings to be seamlessly exported, and the app could be faster when loading up as it feels a bit slow. Speed is particularly important because when loading up the app on a laptop compared to Teams or Zoom, I find Webex a bit lagging. Additionally, it would be nice to have more seamless extensions in Outlook, like being able to create meetings directly from email, similar to how it's possible with MS Teams. Also, having an easy communication structure like Google Meet or Zoom for personal calls would enhance its appeal beyond just official use.

What problems is the product solving and how is that benefiting you?

Webex Calling helps me host meetings with thousands of people, connect with external roleholders for business meetings and training across continents seamlessly, and provides better connection and fewer lag issues during large webinars compared to other apps.

What do you like best about the product?

Webex has real-time translation, which really benefits me. It also includes an interactive whiteboard and all-in-one collaboration features, which is why I like it best for Webex Calling.

What do you dislike about the product?

Webex sometimes has lag or jitter during calls. The UI/UX also feels less intuitive than I’d expect, which makes it harder to navigate and use efficiently. On top of that, Webex Calling is expensive.

What problems is the product solving and how is that benefiting you?

Webex’s all-in-one collaboration has solved most of my problems, and it’s been very beneficial in my day-to-day life because I can bring everything together in one place: calling, meetings, messaging, webinars, events, polling, whiteboarding, and video messaging.

What do you like best about the product?

It has many themes and we can use quiet mode efficiently and we can use GIFs as well in chat, it makes it a little interesting.

What do you dislike about the product?

If I lock my laptop while Webex is still running in the background, then unlock it, Webex doesn’t respond. After that, I’m not able to close it either.

What problems is the product solving and how is that benefiting you?

We can schedule meetings and set up a proper schedule for when we want to have them. We can also use the chart options, and it works on mobile too, which helps me work more efficiently. Because I can access it on my phone, there’s no need to log in again on my laptop.