Webex Calling

What do you like best about the product?

I really appreciate how simple it is to organize calls, which makes it straightforward to keep calls and messages separate. The interface is clean and intuitive, and I especially like being able to add multiple users to my account. There are plenty of features that are genuinely helpful, and the apps function exactly as expected.

What do you dislike about the product?

I think it would be really helpful if read receipts were available. I also wish there were more advanced customization options to tailor the experience. Occasionally, I notice errors appearing in the activity tab.

What problems is the product solving and how is that benefiting you?

It's allowed us to communicate with our customers like never before, it's made a significant difference in improving communication. It's the best phone system we've ever used, it helps me stay on top of customer communication.

What do you like best about the product?

I appreciate Webex Calling for its unified collaboration features. It simplifies my interactions with customers by bringing together calling, messaging, and file sharing within a single application that I can access from anywhere and on any device. Additionally, its built-in security provides reliable and seamless communication.

What do you dislike about the product?

The primary drawback is its strong reliance on a stable, high-quality internet connection. If the network is unstable, it can significantly affect the service, leading to unexpected interruptions or even outages in communication.

What problems is the product solving and how is that benefiting you?

Webex Calling has allowed me to make a significant improvement in the customer experience. It has made my work easier by transforming a basic call into a comprehensive, instant meeting, which has led to increased trust and a higher quality of service for my customers.

What do you like best about the product?

I love that it offers a wealth of customization and functionality to meet a variety of needs. Integration is fairly straightforward compared to other platforms. I love that it helps reduce the number to tools to manage and improves internal collaboration.

What do you dislike about the product?

Sometimes it's difficult to find or access features or settings in the admin portal that we don't use often, as they aren't organized as intuitively as I think they should be.

What problems is the product solving and how is that benefiting you?

This tool provides a broad selection of features and integrations that are particularly helpful for remote teams collaborating on projects. Its intuitive text messaging and impressive voice quality make communication among office staff much smoother and more efficient.

What do you like best about the product?

What I like best about Webex Calling is how seamlessly it integrates enterprise-grade voice capabilities with collaboration tools in one unified platform. The solution stands out for three main reasons:

Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.

All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.

Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.

What do you dislike about the product?

Heavy Dependence on Strong Internet Connectivity – Call quality and reliability can drop noticeably when bandwidth is limited, making a stable, high-speed internet connection essential for smooth performance.

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Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.

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Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.

What problems is the product solving and how is that benefiting you?

Webex Calling is solving the problem of outdated, costly, and inflexible on-premises phone systems by moving communications into the cloud. This benefits me and my organization by:

Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.

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Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.

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Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.

What do you like best about the product?

I appreciate how easy it is to implement, as well as its impressive flexibility. The user interface is intuitive and straightforward, so no training is necessary. Additionally, the customization options seem almost limitless. I also value the comprehensive reporting and analytics features, which help us refine our business support and growth strategies.

What do you dislike about the product?

I have no complaints about this tool. It has offered us a range of services, including instant messaging, a call center, and an autodialer, all integrated into a single system.

What problems is the product solving and how is that benefiting you?

Within our organization, handling physical phones had grown increasingly challenging and costly, prompting us to look for a more sustainable alternative. Webex Calling has provided that solution and even more, with its extensive global reach and the flexibility of unlimited deployment.