Webex Calling

What do you like best about the product?

This tool has seamless call and audio qualities that are highly defined to ensure quality communication within the company as well as with the clients. This promotes a great interaction and collaboration.
The browser based calling feature makes it convenient for clients to reach us.

What do you dislike about the product?

This tool meets our expectations. I have no dislikes on this tool.

What problems is the product solving and how is that benefiting you?

Webex Calling is cloud based which reduces the need to have extra hardware in the company for communication. This highly promotes the return on investments as we do not incur extra cash for purchasing calling devices.

What do you like best about the product?

What I really value most about Webex Calling is the connection quality is,whether it's a quick 15-minute team huddle or a marathon three-hour workshop, the video stays sharp and the audio stays clear without those frustrating drops or lag issues. Everything about using it feels intuitive and friction,free in a way that setting up meetings integrates naturally with my calendar, participants can jump in with just a click, and when I need to present something, the screen-sharing feature works instantly without complicated setup. The built-in chat is perfect for side conversations or sharing links without interrupting the flow, and having automatic recording options ensure I never have to worry about missing important details or action items required for later use or reference. The tool comes together to create a workspace where one is able to focus on the actual collaboration and being productive.

What do you dislike about the product?

One thing I don't like about this tool is has limited customization options and relatively minimal troubleshooting capabilities.Most issues need contacting the support team ,and this dependency can be slow during peak support periods.

What problems is the product solving and how is that benefiting you?

Webex Calling provides features that lead us to have rich and improved communication with clear audio and video quality .

What do you like best about the product?

I appreciate that the control panel provides a clear overview for managing all call services. I also value its ease of integration as a call management solution, making it ideal for businesses and organizations of all sizes.

What do you dislike about the product?

It manages all calls very efficiently. I have nothing negative to say about this platform. It's well-designed and suitable for all types of organizations.

What problems is the product solving and how is that benefiting you?

It has primarily provided us with services such as instant messaging, a call center, and autodialer, all within a single system. Furthermore, it offers comprehensive reports and analytics. It is very fast and optimizes our performance and productivity.

What do you like best about the product?

Webex is great because it make phone calls really easy and flexible and the team can call anywhere from internet using phone or application smoothly. It is also very secure and reliable.

What do you dislike about the product?

Webex calling sometimes feel a bit old fashioned and a little clunky when we compare to other system. It is also a little bit higher in terms of costing and it can be tricky when we are trying to integrate it with non cisco phone.

What problems is the product solving and how is that benefiting you?

Webex Calling has helped our team to work from any where around the work. It has also allowed us to hire employee across Globe with work from home feature.

What do you like best about the product?

I like how Webex Calling makes it easy for our team to handle calls from anywhere. Whether we’re working from home or traveling we still get reliable voice service. The mobile and desktop apps sync our voicemail and call history which keeps things consistent. Also the integration with our wider Webex Meetings and chat tools means we don’t jump between multiple systems.

What do you dislike about the product?

Onboarding new users can be a little slow and the pricing for small teams feels a bit high compared to some alternatives. Also the reporting features are ok but could be more detailed for call analytics.

What problems is the product solving and how is that benefiting you?

We used to switch multiple service providers for desk phones and remote workers which caused delays and cost. Webex Calling unified our voice system in the cloud and made it straightforward to manage users and features from one portal. This improved our team’s responsiveness and reduced our telecom overhead.