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    Webex Calling

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    Deployed on AWS
    Webex Calling
    4.5

    Overview

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    Webex Calling is an AI-powered, enterprise-grade cloud calling solution that enables businesses to dramatically reduce costs by eliminating premises calling infrastructure. Webex Calling scales infinitely to support a global workforce on any device.

    Webex Calling is a proven soution, with over 18 million users around the world. Our solution is available in more than 190 markets around the world through our global cloud platform that is protected by a 99.999% SLA and survivability options.

    Highlights

    • Enterprise-grade cloud calling: Webex Calling delivers a full feature cloud phone system that's available in over 190 markets globally. It's available for workers on any device, and for any workstyle.
    • Reliable, flexible deployment options: Webex Calling is available through flexible deployment models that provide a seamless path to the cloud, on a reliable platform backed by a 99.999% SLA and survivability options.
    • Centralized administration: Manage Webex Calling through Control Hub, our single-pane-of-glass administration console for the complete Webex Suite and Cisco Devices. Gain further insight with our integrations with ThousandEyes, Cisco Meraki, and Cisco Spaces.

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    Deployed on AWS
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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.

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    Usage information

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    For questions related to product, pricing, or private offers, reach out to WebexonAWS@cisco.com .

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    4.5
    672 ratings
    5 star
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    75%
    21%
    3%
    1%
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    3 AWS reviews
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    669 external reviews
    External reviews are from G2  and PeerSpot .
    reviewer2846760

    Collaboration has improved and remote meetings deliver clear communication and faster decisions

    Reviewed on May 29, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Webex  is used primarily for team meetings, client discussions, project updates, and remote collaboration. It enables video conferences, screen sharing, and communication with both internal teams and external stakeholders.

    Webex  is used regularly for project discussions with team members and clients. Recently, it was used for a website project review where screens were shared, feedback was discussed in real time, and alignment was achieved on the next development tasks, which helped avoid lengthy email exchanges.

    The main use case for Webex is collaboration, as it allows easy connection with external stakeholders.

    What is most valuable?

    The best features Webex offers are video conferencing, screen sharing, meeting recording, and the ability to collaborate with both internal teams and clients. The call quality and ease of joining meetings make it convenient for daily use.

    The call quality is generally stable with clear audio and video, even during long meetings. Joining a meeting is straightforward through a meeting link, which makes it easy for both team members and clients to connect without much setup or troubleshooting.

    Screen  sharing is appreciated as a feature. During discussions and demos, it makes collaboration more effective, especially when reviewing designs, websites, or project progress with clients and team members.

    Webex has positively impacted the organization by improving communication and collaboration across the team. It makes it easier to conduct meetings, share updates, and resolve issues quickly, which helps keep projects moving efficiently, especially when working remotely with team members and clients.

    What needs improvement?

    The overall experience with Webex is good, but the interface could be more intuitive in some areas, especially for new users. Improvements to meeting controls, notifications, and performance during large meetings would make the experience smoother.

    Better integration with other productivity tools and a more streamlined user experience across desktop and mobile devices in Webex would be beneficial.

    For how long have I used the solution?

    Webex has been used for the past year.

    What other advice do I have?

    The accuracy of Webex's AI capabilities is noticeably higher. Real-time outputs can be seen, which helps understand the content easily.

    Webex is deployed as a cloud-based service, which allows team members to access meeting collaboration tools easily from different locations without managing on-premise infrastructure.

    I am not directly involved in managing Webex infrastructure, so I am not certain which specific cloud provider is used. From an end-user perspective, Webex is simply accessed as a cloud-hosted service.

    Webex should be evaluated based on collaboration needs, especially if reliable video conferencing, screen sharing, and enterprise-grade security are required. Running a pilot with your team first is worthwhile to ensure it fits your workflows and integrates with the tools already in use. This review has been rated eight out of ten.

    Aritro Bhattacharjee

    AI meeting notes and noise-free calls have boosted collaboration and saved significant time

    Reviewed on May 25, 2026
    Review from a verified AWS customer

    What is our primary use case?

    Webex  is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discussion forward using Webex .

    What is most valuable?

    Webex offers exceptional sound and video qualities, which I find to be the best. The second standout feature is background noise cancellation, which effectively filters out background noise when someone is speaking. The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.

    I find the seamless way of connecting with people in Webex useful; it allows for an effortless meeting experience. Additionally, real-time translation is another important feature of Webex that helps break language barriers.

    Webex has definitely improved productivity and communication within my organization. Communication has increased because we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf. My team regularly uses this feature, and I would say it saves us about half an hour per meeting, with the AI-powered intelligence saving that 30 minutes easily.

    What needs improvement?

    Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have any challenges in terms of performance, but making the application a little lightweight would help.

    For how long have I used the solution?

    I have been working in my current field for nine years.

    What do I think about the stability of the solution?

    Webex is very stable in my experience; I have not faced any downtime issues.

    What do I think about the scalability of the solution?

    Webex can handle any organization's growth and increased users. It is not per device but per user, making it easy to add users.

    How was the initial setup?

    My experience with pricing, setup cost, and licensing is great; the pricing model is very transparent with a per user, per year license.

    What was our ROI?

    Time is the biggest asset, and I have saved a huge amount of time instead of waiting, which significantly contributes to my overall time savings.

    What other advice do I have?

    My advice for others looking into using Webex is to go for it; there are absolutely no two ways about it. Webex is one of the best collaboration solutions available in the market. I give this product a rating of 9.

    Stamatis S.

    Seamless Connectivity Between Apps, PC, and Phone

    Reviewed on May 21, 2026
    Review provided by G2
    What do you like best about the product?
    The connectivity between the apps, my PC, and my phone.
    What do you dislike about the product?
    The design could be improved a bit; I find it somewhat too simplistic.
    What problems is the product solving and how is that benefiting you?
    Contacting coworkers and planning meetings.
    Andi F.

    All-in-One App That Streamlines Work with Great Audio and Call Recording

    Reviewed on May 21, 2026
    Review provided by G2
    What do you like best about the product?
    It’s great that everything is in one app—messaging, calls, and my integrated organization—which really streamlines my daily work. Plus, the audio quality is very good, and having the ability to record calls gives me peace of mind.
    What do you dislike about the product?
    One drawback of the app is that it took me a while to get used to it at first because it has so many options and requires some time to understand. It could be more intuitive, that´s all.
    What problems is the product solving and how is that benefiting you?
    It’s an application I’d recommend if you want to ditch the old system and move to a modern, fully cloud-based solution. This tool is highly adaptable, and the benefits it offers—like lower costs and zero hardware maintenance—make it a much more agile and productive option.
    Deann W.

    Webex Calling reports changed how we staff our support lines

    Reviewed on May 20, 2026
    Review provided by G2
    What do you like best about the product?
    We have 80 agents across two contact hubs and before Webex Calling our visibility into call performance was a weekly spreadsheet which someone put together by hand. Webex Calling Analyzer changed that. Real time call queue stats, hunt group utilization and average handle time by location etc all in one place. I personally built a custom dashboard specifically for peak trading windows to monitor queue depth and abandon rates live.
    What do you dislike about the product?
    Historical reporting lag in Analyzer is a problem me. Data can take up to 30 minutes to appear in some reports. For a CX operation this moves fast that gap is genuinely frustrating.
    What problems is the product solving and how is that benefiting you?
    Before this we only realized we were understaffed after customers had already waited too long. With live queue data i can see the queue starting to build and move someone before it becomes a problem. Average wait times dropped noticeably. There is also call recording with controlled access which i did not think much about at the start. But during escalations where you need to check what was actually said.
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