Sold by: Cisco Systems, Inc.
Deployed on AWS
Webex Calling
4.5
Overview
Webex Calling is an AI-powered, enterprise-grade cloud calling solution that enables businesses to dramatically reduce costs by eliminating premises calling infrastructure. Webex Calling scales infinitely to support a global workforce on any device.
Webex Calling is a proven soution, with over 18 million users around the world. Our solution is available in more than 190 markets around the world through our global cloud platform that is protected by a 99.999% SLA and survivability options.
Highlights
- Enterprise-grade cloud calling: Webex Calling delivers a full feature cloud phone system that's available in over 190 markets globally. It's available for workers on any device, and for any workstyle.
- Reliable, flexible deployment options: Webex Calling is available through flexible deployment models that provide a seamless path to the cloud, on a reliable platform backed by a 99.999% SLA and survivability options.
- Centralized administration: Manage Webex Calling through Control Hub, our single-pane-of-glass administration console for the complete Webex Suite and Cisco Devices. Gain further insight with our integrations with ThousandEyes, Cisco Meraki, and Cisco Spaces.
Details
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions related to product, pricing, or private offers, reach out to WebexonAWS@cisco.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
John B.
Work From Anywhere with Easy Control Hub Admin—But Per-User Pricing Feels High
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
Best part for me is that we can work from anywhere and the administration in the Control Hub is easy.
What do you dislike about the product?
The pricing per user/license is high in my opinion when comparing to other options out in the market.
What problems is the product solving and how is that benefiting you?
Centralized administration when we have multiple offices through out Georgia.
pratyush a.
Reliable Cloud-Based Communication Solution
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
I like Webex Calling's reliability and ease of use. The call quality has been consistently good, which is important for clear communication with customers and colleagues. The interface is simple, allowing new users to get comfortable quickly. I appreciate the flexibility to use the same business number across desktop, mobile, and compatible desk phones, making it convenient to switch between office and remote work without missing any calls. Additionally, having a cloud-based system keeps us connected across different locations, and integrating it with Microsoft 365 and the broader Webex suite ensures a cohesive workflow.
What do you dislike about the product?
I find the admin portal overwhelming when setting up advanced calling features. We experience occasional delays in applying configuration changes, which means I have to refresh or check settings again. Troubleshooting call routing issues is a bit tricky without more detailed diagnostic information.
What problems is the product solving and how is that benefiting you?
Webex Calling simplifies business communication by replacing our traditional phone system with a cloud-based solution. It connects our teams from anywhere, reduces the need for phone infrastructure, and provides a consistent calling experience for both internal and customer conversations.
Anonymous
Secure and Convenient, But Connectivity Challenges
Reviewed on Jun 12, 2026
Review provided by G2
What do you like best about the product?
I really like the confidentiality aspect of Webex Calling; it works amazingly well for me. I'm able to use it for calling and conference calls with other staff members. It's also convenient for when I need to speak with parents outside of our agency or school organization. I really enjoy the convenience of being able to schedule meetings and conferences utilizing Webex.
What do you dislike about the product?
Sometimes there are connectivity issues, like a buffering effect, making it difficult to hear the other person on a Webex call. Meetings don't have this problem as much, but phone calls are affected, making the conversation 'staticky' because the audibility factor is not very clear.
What problems is the product solving and how is that benefiting you?
Webex Calling allows me to contact staff, parents, and guardians without using my personal phone number, ensuring privacy. I like the confidentiality aspect, and it’s convenient for scheduling meetings and conferences.
Asaad G.
Seamless Webex Calling Integration, But Setup Has a Learning Curve
Reviewed on Jun 03, 2026
Review provided by G2
What do you like best about the product?
The best thing about Webex Calling is its seamless integration with meetings and messaging, providing a unified communication experience that's easy to manage and use across devices.
What do you dislike about the product?
The main downside is that setup and administration can be more complex than some competing cloud phone systems, creating a learning curve for new users.
What problems is the product solving and how is that benefiting you?
Webex Calling centralizes business communications in one platform, making it easier to stay connected from anywhere. This improves productivity, simplifies collaboration, and reduces the complexity of managing multiple communication tools.
Aritro Bhattacharjee
AI meeting notes and noise-free calls have boosted collaboration and saved significant time
Reviewed on May 25, 2026
Review from a verified AWS customer
What is our primary use case?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discussion forward using Webex.
What is most valuable?
Webex offers exceptional sound and video qualities, which I find to be the best. The second standout feature is background noise cancellation, which effectively filters out background noise when someone is speaking. The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.
I find the seamless way of connecting with people in Webex useful; it allows for an effortless meeting experience. Additionally, real-time translation is another important feature of Webex that helps break language barriers.
Webex has definitely improved productivity and communication within my organization. Communication has increased because we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf. My team regularly uses this feature, and I would say it saves us about half an hour per meeting, with the AI-powered intelligence saving that 30 minutes easily.
What needs improvement?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have any challenges in terms of performance, but making the application a little lightweight would help.
For how long have I used the solution?
I have been working in my current field for nine years.
What do I think about the stability of the solution?
Webex is very stable in my experience; I have not faced any downtime issues.
What do I think about the scalability of the solution?
Webex can handle any organization's growth and increased users. It is not per device but per user, making it easy to add users.
How was the initial setup?
My experience with pricing, setup cost, and licensing is great; the pricing model is very transparent with a per user, per year license.
What was our ROI?
Time is the biggest asset, and I have saved a huge amount of time instead of waiting, which significantly contributes to my overall time savings.
What other advice do I have?
My advice for others looking into using Webex is to go for it; there are absolutely no two ways about it. Webex is one of the best collaboration solutions available in the market. I give this product a rating of 9.