Webex Calling
Cisco Systems, Inc.External reviews
660 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless to Use with Great Personalization
What do you like best about the product?
I like the ease and convenience of use for any skill level with Webex Calling. The initial setup was super easy, making the transition smooth. It helps keep my meetings and procedures organized with one simple to view calendar. I appreciate the convenient whiteboard for notes and visual displays, along with having a convenient one-time all-the-time link for my personal room. I also enjoy the personalization options available.
What do you dislike about the product?
I can't think of much besides maybe more background image options and themes for your profile.
What problems is the product solving and how is that benefiting you?
Webex Calling organizes my meetings and procedures into a simple calendar, offers a convenient whiteboard for notes, and has a personal room with a constant link.
Crystal-Clear Calling, But Graphics Need Improvement
What do you like best about the product?
I like the high quality crystal clear calling feature. I think that's the main thing thatsets then apart.
What do you dislike about the product?
I don't love the graphics. On most PC's as well as most mobile devices, the graphics are pretty low quality.
What problems is the product solving and how is that benefiting you?
I mean, it is solving the need to meet online and to host and participate in meetings globally through one link, which is obviously very beneficial especially nowadays
Outdated Feel, Slow Click Response, and Limited Integrations
What do you like best about the product?
It's nice to look at and the customer service is really great.
What do you dislike about the product?
I just feel like it's a bit outdated. When clicking items, it feels like a slow response time overall. I've seen more integrations with other similar softwares.
What problems is the product solving and how is that benefiting you?
It's allowed me to communicate with those in remote areas, internationally, and has allowed me to meet with medical professionals without violating HIPPA
Seamless Webex Connection Without Technical Issues
What do you like best about the product?
You connect to webex without any technical issues
What do you dislike about the product?
Nothing significant that has come up yet
What problems is the product solving and how is that benefiting you?
being able to connect with multiple users comes very handy
Texting Feature Doesn’t Work for Our Organization
What do you like best about the product?
I like how we can pick our phone number that they will use.
What do you dislike about the product?
Texting feature does not work for our organization
What problems is the product solving and how is that benefiting you?
We are actually having issues and possibly switching providers
Easy to use, and even easier to integrate!
What do you like best about the product?
Webex Calling simplifies my business calling by keeping it in its own dedicated space on my device. Additionally, its AI features allow me to easily track call transcripts and quickly see what a call was about. The interface and app navigation are very smooth and easy to jump into with little training, and it integrates right into our other cloud platforms. If there is ever an issue, the support is very quick.
What do you dislike about the product?
With Webex Calling, calls can sometimes drop depending on the Wi‑Fi signal strength and your location.
What problems is the product solving and how is that benefiting you?
Webex Calling has made it easy for our team to integrate a single phone solution for everyone, removing the need to pay for multiple services for different team members.
Consistent, Dependable Calls with Webex Calling
What do you like best about the product?
What I like most about Webex Calling is how consistent and dependable it feels for daily calls. I don’t have to worry about call drops or poor audio, and the overall experience is smooth. It also makes handling work calls easy with useful features like transferring calls and checking voicemails without any hassle.
What do you dislike about the product?
One thing I don’t like about Webex Calling is that the interface can feel a bit confusing at times, especially when trying to find certain settings. Also, there can be slight delays or lag occasionally, which affects the call experience a bit.
What problems is the product solving and how is that benefiting you?
Webex Calling solves the need for a reliable and centralized way to handle work calls without depending on traditional phone systems. It helps me stay connected with my team and clients from anywhere, making communication more flexible and efficient. This makes my daily work smoother and saves time
Seamless Setup with Powerful Features, Minor Device Switching Hiccups
What do you like best about the product?
I love the simplicity of the setup for Webex Calling, it was fantastic to get it up super quick and serve as the core of our customer service channel. The feature-rich offerings like Call Recordings, AI Summary, and Transcriptions not only help us get detailed transcripts easily with just two clicks but also protect us well. The ability to direct each caller to the right department and keep calls secure, recorded, and transcribed is valuable. We integrate it with Akixi, and I appreciate how straightforward it was compared to our previous solution, Microsoft Teams Voice, which was clunky and expensive. The simplicity of the admin console, helps us to support our customers with it effectively too.
What do you dislike about the product?
The only thing that seems to be missing is when you have multiple devices on the same account, it occasionally doesnt offer the handover functionality.
What problems is the product solving and how is that benefiting you?
Webex Calling lets customers reach us, directs them to the correct department, and keeps calls secure with recordings and transcriptions. The setup was super quick, becoming the core of our customer service, and features like Call Recordings and AI Summaries provide effective call management. Being in a support environment, it also allows us to use this AI functions to add to tickets.
Clear, Reliable Call Quality for Smooth Team Communication
What do you like best about the product?
I like that Webex Calling delivers clear call quality and stays reliable for my day-to-day work. It’s straightforward to use and helps me communicate smoothly with my team and clients, with very few issues, disruptions, or interruptions.
What do you dislike about the product?
One thing I don’t like about Webex Calling is that when the network is unstable, calls can sometimes lag or even drop. I also find the interface a bit confusing for new users, so there’s a learning curve before it starts to feel intuitive and becomes easy to navigate and use comfortably.
What problems is the product solving and how is that benefiting you?
Webex Calling helps bridge communication gaps by making it easy to place reliable calls from anywhere. It has reduced our reliance on traditional phones and improved how well the team stays connected. Overall, it’s made our work feel more flexible, and coordinating with others is clearly easier than it used to be.
Glitchy and Confusing Layout Makes Texting Hard to Use
What do you like best about the product?
I enjoy how easy it is to install the application & how you can connect your calendar.
What do you dislike about the product?
It is very glitchy! the layout is a bit confusing: you have to look around to find what you need and texting is complicated! I wish texting was seamless and easily available
What problems is the product solving and how is that benefiting you?
It provides phone services and calendar coordination, which makes it easy to do a virtual call.
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