Efficient Cloud-Based Communication, Complex Setup
What do you like best about the product?
I like how Webex Calling can automate call routing and integrate smoothly with our back end and the API. It enables cloud-based communication for remote teams, helping them stay connected with the rest of the team. It also supports our ticketing process, centralizes communication in one place, and makes it easier to scale so we can reach more people without needing a strong network connection.
What do you dislike about the product?
The call routing configuration feels a bit complex, especially when I’m trying to set up automation. It often seems like I’m doing a lot of work just to automate something, to the point where I might as well handle it manually. I also wish it offered stronger developer APIs and clearer, more straightforward documentation. The initial setup wasn’t extremely difficult, but it wasn’t exactly easy either.
What problems is the product solving and how is that benefiting you?
I use Webex Calling to replace physical office phone equipment, since it provides a cloud-based solution that helps our team stay connected while working remotely. With a strong internet connection, it helps us avoid network-related call issues, integrates smoothly with our backend systems, and automates call routing so calls get directed to the right place without extra manual effort.
Highly Reliable, Needs UI Refinement
What do you like best about the product?
I like Webex Calling because we face fewer issues like call drops or latency compared to other platforms like Google Meet or Microsoft Teams. It works great within the same network, and it's handy since after COVID, we've shifted to virtual meetings where reliability is key. Scheduling, recording, and maintaining meeting records are easy on Webex Calling, and the setup is as simple as any other software, not complicated, which means anyone can do it.
What do you dislike about the product?
They can definitely work on UI. Like, Zoom or Microsoft Teams have the best UI, I think. They should concentrate more on UI, UX. And, lately, they have improved a lot much, but there is still a lot of work to be done.
What problems is the product solving and how is that benefiting you?
Webex Calling makes scheduling, recording, and maintaining meeting records easy and improves call quality with fewer call drops and latency issues. We switched from Microsoft Teams for a better calling experience on the same network.
Easy International Calling, Great Support
What do you like best about the product?
I like that Webex Calling is easy to use and easy to implement. I can connect from anywhere, whether it's my phone or my laptop.
What do you dislike about the product?
I had some issues with logging in, which made the initial setup quite challenging, especially with passwords. But these were quickly solved by the support team.
What problems is the product solving and how is that benefiting you?
I can call internationally without using my own phone network. It's easy to use, implement, and connects from anywhere on my phone or laptop.
Reliable, Clear Webex Calling with Seamless Multi-Device Collaboration
What do you like best about the product?
I've been using Webex Calling daily and what I appreciate most is :
1.Reliable communication with stable messaging and video chat
2.Provides consistently crisp and clear audio quality during calls
3.Multi device flexibility which allow me to work from anywhere
4.Smooth integrations with other Webex tools for example Meetings and Messaging which create a centralized collaboration space
5.Easy to use ,manage and makes call forwarding simple
What do you dislike about the product?
Have experienced a consumption of high data usage ,but upon reaching their customer service was told is due to high video quality which is longer a problem .
What problems is the product solving and how is that benefiting you?
Gives strong call quality and its smooth integration with other Webex tools ensure a unified communication experience.
Intuitive UI, Excellent Audio/Video Quality, and Top-Notch Support
What do you like best about the product?
Very high good quality tool with intuitive and clean interface that makes navigation easy. Clean and excellent audio and video quality that gives strong calls quality. Offer stability and good performance on both desktop and mobile phone.Friendly design of the tool and top notch customer care support.
What do you dislike about the product?
I truly enjoy using Webex Calling ,suit my needs without experiencing any major challenge .
What problems is the product solving and how is that benefiting you?
Offers unified communication, strong call quality and stable performance with high reliability.
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
What is our primary use case?
We typically use Webex for meetings to train in web development, business analytics, and cybersecurity, as the training platform was hosted on Webex and we used it for video calls as well.
Our first call on Webex ensured all of us met together and knew the people who succeeded in joining the cohort. The next one was a gathering, so we used Webex to call and connected individually with the trainers, who trained each of us using Webex.
Since it was an IBM meeting, I believe IBM uses Webex as their go-to for such meetings, and it helps our meetings run seamlessly.
What is most valuable?
Webex is more similar to Zoom, but I feel it has some extra features, offering a good user experience for those who use Slack.
Overall, it was good, especially for calls, with connection quality being very acceptable, and it has features that enabled us to communicate effectively, giving it a Microsoft Teams vibe. I can always recommend Webex to companies looking for a better alternative to Google Teams, especially since it probably does not consume as much data as Microsoft Teams.
Webex works well with Cisco, and Cisco devices work seamlessly with Webex.
What needs improvement?
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does.
If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access.
Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
For how long have I used the solution?
I have been studying web services since 2019.
What do I think about the scalability of the solution?
I hope Webex can handle scalability well, but during our call, we were not yet up to 20 people, and I cannot say for certain. However, I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
What other advice do I have?
My advice to others looking into using Webex is to go ahead, as it fits organizations that work with a set of teams. I gave this review a rating of 7 out of 10.
Easy interface and integrations with Google and Microsoft that make work easier
What do you like best about the product?
Easy-to-use interface and integrations with Google and Microsoft
What do you dislike about the product?
Your program is heavy for low-resource devices.
What problems is the product solving and how is that benefiting you?
Internal communication and development of work groups for projects and follow-ups
Most Effective Communication Tool—Easy to Learn with a Simplified UI
What do you like best about the product?
This has been the most effective tool for communicating in our organization. It is very easy to learn and use. I love its simplified user interface that has many great features in it.
What do you dislike about the product?
Nothing to dislike about it. We are looking forward to see updates.
What problems is the product solving and how is that benefiting you?
Communication to other workers in our organization is now solved.
Learning using Webex platform
What do you like best about the product?
-The audio sound is good.
-It automatically records the attendance.
-It allows break rooms
What do you dislike about the product?
- To create an account with Webex if you don't want to be labelled unverified.
What problems is the product solving and how is that benefiting you?
-It is easy to communicate and to use it.
-When you join the class late, it has an AI assistant which can provide a summary of what people discussed before you joined.
Easy to Use, Great Webex Meetings Integration—Calls to Any Device
What do you like best about the product?
call to any device
very good integration with webex meeting.
easy to use
What do you dislike about the product?
Their mobile app is not that great, have seen issues with the app responsiveness.
What problems is the product solving and how is that benefiting you?
Allowing reps to call to customers directly from their laptops and the experience remain seamless when they have to call from mobile. Its integrated with CRM salesforce to allow easy opportunity closure
