What I like best about Webex Calling is that it has become part of my daily work routine. At Infosys, I use it regularly for team discussions, client calls, and quick conversations throughout the day.

One thing I particularly like is that our Webex setup is integrated with Microsoft Teams, which makes things much easier. I can join meetings, connect with colleagues, and manage calls without switching between different tools or finding how to connect any meetings. It feels seamless and helps me stay focused on work rather than figuring out where a call or meeting is happening.

The call quality has also been good in my experience, and I can move between my laptop and mobile device when needed. For everyday communication, it has been a dependable tool that I use throughout the workday.

What do you dislike about the product?

At the moment I don’t have anything like bad experience with Webex but yeah sometimes due to network issue I get delayed response or audio which make me hard to sync with others.

What problems is the product solving and how is that benefiting you?

Webex Calling helps me stay connected with my team and customers without depending on a physical office phone. Since I work with people with multiple time zones , it gives me one place to handle calls, discussions, and day-to-day communication.

In my daily work, it helps me join calls quickly, reach colleagues when I need help, and stay available even when I am away from my desk. Since it is integrated with Microsoft Teams in our environment, moving between chats, meetings, and calls is very convenient. This makes communication smoother and helps me get things done without switching between multiple tools.

Anonymous

Secure and Convenient, But Connectivity Challenges

Reviewed on Jun 12, 2026

Review provided by G2

What do you like best about the product?

I really like the confidentiality aspect of Webex Calling; it works amazingly well for me. I'm able to use it for calling and conference calls with other staff members. It's also convenient for when I need to speak with parents outside of our agency or school organization. I really enjoy the convenience of being able to schedule meetings and conferences utilizing Webex.

What do you dislike about the product?

Sometimes there are connectivity issues, like a buffering effect, making it difficult to hear the other person on a Webex call. Meetings don't have this problem as much, but phone calls are affected, making the conversation 'staticky' because the audibility factor is not very clear.

What problems is the product solving and how is that benefiting you?

Webex Calling allows me to contact staff, parents, and guardians without using my personal phone number, ensuring privacy. I like the confidentiality aspect, and it’s convenient for scheduling meetings and conferences.

Asaad G.

Seamless Webex Calling Integration, But Setup Has a Learning Curve

Reviewed on Jun 03, 2026

Review provided by G2

What do you like best about the product?

The best thing about Webex Calling is its seamless integration with meetings and messaging, providing a unified communication experience that's easy to manage and use across devices.

What do you dislike about the product?

The main downside is that setup and administration can be more complex than some competing cloud phone systems, creating a learning curve for new users.

What problems is the product solving and how is that benefiting you?

Webex Calling centralizes business communications in one platform, making it easier to stay connected from anywhere. This improves productivity, simplifies collaboration, and reduces the complexity of managing multiple communication tools.

Aritro Bhattacharjee

AI meeting notes and noise-free calls have boosted collaboration and saved significant time

Reviewed on May 25, 2026

Review from a verified AWS customer

What is our primary use case?

Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discussion forward using Webex.

What is most valuable?

Webex offers exceptional sound and video qualities, which I find to be the best. The second standout feature is background noise cancellation, which effectively filters out background noise when someone is speaking. The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.

I find the seamless way of connecting with people in Webex useful; it allows for an effortless meeting experience. Additionally, real-time translation is another important feature of Webex that helps break language barriers.

Webex has definitely improved productivity and communication within my organization. Communication has increased because we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf. My team regularly uses this feature, and I would say it saves us about half an hour per meeting, with the AI-powered intelligence saving that 30 minutes easily.

What needs improvement?

Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have any challenges in terms of performance, but making the application a little lightweight would help.

For how long have I used the solution?

I have been working in my current field for nine years.

What do I think about the stability of the solution?

Webex is very stable in my experience; I have not faced any downtime issues.

What do I think about the scalability of the solution?

Webex can handle any organization's growth and increased users. It is not per device but per user, making it easy to add users.

How was the initial setup?

My experience with pricing, setup cost, and licensing is great; the pricing model is very transparent with a per user, per year license.

What was our ROI?

Time is the biggest asset, and I have saved a huge amount of time instead of waiting, which significantly contributes to my overall time savings.

What other advice do I have?

My advice for others looking into using Webex is to go for it; there are absolutely no two ways about it. Webex is one of the best collaboration solutions available in the market. I give this product a rating of 9.

Stamatis S.

Seamless Connectivity Between Apps, PC, and Phone

Reviewed on May 21, 2026

Review provided by G2

What do you like best about the product?

The connectivity between the apps, my PC, and my phone.

What do you dislike about the product?

The design could be improved a bit; I find it somewhat too simplistic.

What problems is the product solving and how is that benefiting you?

Contacting coworkers and planning meetings.

Andi F.

All-in-One App That Streamlines Work with Great Audio and Call Recording

Reviewed on May 21, 2026

Review provided by G2

What do you like best about the product?

It’s great that everything is in one app—messaging, calls, and my integrated organization—which really streamlines my daily work. Plus, the audio quality is very good, and having the ability to record calls gives me peace of mind.

What do you dislike about the product?

One drawback of the app is that it took me a while to get used to it at first because it has so many options and requires some time to understand. It could be more intuitive, that´s all.

What problems is the product solving and how is that benefiting you?

It’s an application I’d recommend if you want to ditch the old system and move to a modern, fully cloud-based solution. This tool is highly adaptable, and the benefits it offers—like lower costs and zero hardware maintenance—make it a much more agile and productive option.

Deann W.

Webex Calling reports changed how we staff our support lines

Reviewed on May 20, 2026

Review provided by G2

What do you like best about the product?

We have 80 agents across two contact hubs and before Webex Calling our visibility into call performance was a weekly spreadsheet which someone put together by hand. Webex Calling Analyzer changed that. Real time call queue stats, hunt group utilization and average handle time by location etc all in one place. I personally built a custom dashboard specifically for peak trading windows to monitor queue depth and abandon rates live.

What do you dislike about the product?

Historical reporting lag in Analyzer is a problem me. Data can take up to 30 minutes to appear in some reports. For a CX operation this moves fast that gap is genuinely frustrating.

What problems is the product solving and how is that benefiting you?

Before this we only realized we were understaffed after customers had already waited too long. With live queue data i can see the queue starting to build and move someone before it becomes a problem. Average wait times dropped noticeably. There is also call recording with controlled access which i did not think much about at the start. But during escalations where you need to check what was actually said.

Ida G.

Webex Calling + Salesforce CTI Made Call Logging Effortless

Reviewed on May 18, 2026

Review provided by G2

What do you like best about the product?

Client was manually logging every outbound sales call into Salesforce. After implementing Webex Calling with Salesforce CTI integration that whole process disappeared. Click to dial from Salesforce record, automatic call logging, screen pop on inbound calls are some of my favourite features. Sales reps picked it up quickly, no long training needed. As consultant the CTI connector documentation was solid and setup was predictable.

What do you dislike about the product?

Screen pop stopped firing correctly after a Salesforce sandbox refresh mid project. Turned out OAuth token had to be re authorised on each rep machine manually. There is no bulk re auth option in connector admin.

What problems is the product solving and how is that benefiting you?

After the rollout the client Salesforce data was cleaner. With automatic logging the CRM data became reliable fast and that fed directly into pipeline. For me as consultant it also made scoping conversations on future projects easier because i had a concrete outcome to point to.

Human Resources

Answer For our Home Mod program

Reviewed on May 14, 2026

Review provided by G2

What do you like best about the product?

I can answer and make calls on the go with webex anywhere

What do you dislike about the product?

It rings from my office phone to my cell phone.

What problems is the product solving and how is that benefiting you?

When I’m away from the office, I can still receive my calls.

Corinne A.

Smooth Multi-Office PBX Migration with Powerful Hunt Group Setup

Reviewed on May 13, 2026

Review provided by G2

What do you like best about the product?

Managing four offices from one place is something I didn't think would actually work this smooth. We left our old PBX last year and the local gateway setup was simpler than expected. Hunt group config was the best part. Our support team needed sequential ringing during core hours and overflow to shared voicemail after hours and we set it all up without opening a single ticket. The voicemail to email transcription became useful too especially for Amsterdam where half the team is hybrid. They just check inbox, no need to dial in.

What do you dislike about the product?

The reporting felt limited for hunt groups. Basic call volume and quality metrics are there but if you want overflow rates by time of day or average ring time per agent you need extra steps or third party tools. For teams that need detailed queue visibility it can feel not enough.

What problems is the product solving and how is that benefiting you?

Adding a new user across four locations used to mean back and forth with our telephony vendor but now it takes maybe ten minutes. The softphone also quietly solved something we didn't track properly before. Fewer missed calls since rollout. Not dramatic change but it does make difference in how team stays reachable.