Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Outstanding Call Quality and Real-Time Monitoring Boost Team Performance
What do you like best about the product?
I'm truly impressed with its performance and features. Real-time call monitoring and analysis simplifies agent training, improve team performance, call quality, and connectivity, ensuring proper management.
What do you dislike about the product?
I have no complaints; this has clearly enhanced the quality of our calls and connectivity. Issues like voice delays and dropped calls, which we faced with earlier solutions, have been resolved.
What problems is the product solving and how is that benefiting you?
In the past, our old phone systems often suffered from voice interruptions and did not provide a comprehensive control panel. Since switching, we've noticed a significant improvement in call quality, and the new panel enables us to monitor our executives' live calls. This has made tracking and monitoring much easier for us.
Unified Communication and Collaboration Made Easy
What do you like best about the product?
I like the reliability and seamless integration of Webex Calling as a collaboration platform. The ability to manage calling, messaging, and meetings from a single application is a big advantage. I also find the setup straightforward, especially compared to on-premise solutions.
What do you dislike about the product?
Actually, licensing is a bit difficult and confusing when you combine Webex Calling with other Webex services.
What problems is the product solving and how is that benefiting you?
I use Webex Calling to replace our legacy phone system, enabling remote and hybrid work. It unifies voice, messaging, and collaboration in one platform, reducing infrastructure overhead. I like the reliability and seamless integration for managing calls, messages, and meetings all in one place.
Reliable and feature-rich calling solution, even on the free plan
What do you like best about the product?
I’ve been using the Webex Calling free version for a while now and it has quickly become an essential tool in my workflow. The calling feature itself is the main highlight - most of my clients already use Webex, which makes connecting with them seamless. Instead of making expensive international phone calls, I can talk to clients in different countries directly through Webex and the call quality is consistently clear. It’s very easy to use and the initial setup was quick and straightforward, so I didn’t have to deal with any complicated steps.
What makes calling even more efficient is how the free plan integrates with other features. For instance, the calendar integration with Google Calendar and Microsoft 365 Calendar makes scheduling calls simple and convenient. I can set up a call, coordinate with clients across time zones and it helps me manage all my calls without juggling multiple apps.
Along with calling, I also use messaging, video meetings, whiteboarding, screen sharing and local recording, all of which support my calling workflow. For example, I can quickly share documents during a call, follow up via chat or have a short video discussion if needed. Because of these tools, I find myself using Webex Calling multiple times a day and it feels like a complete solution for all my communication needs.
Switching between calls, chats, and meetings is smooth and everything works together in a way that keeps me organized. Even though free plans usually have limited support, I’ve reached out a couple of times and the Webex team was efficient and helpful, resolving my issues faster than I expected for a free user.
Overall, Webex Calling free plan gives me everything I need to stay connected with clients across countries. It’s reliable, feature-rich and supports my daily workflow, all in one place and I’ve been pleasantly surprised by how much value it provides, even at no cost.
What makes calling even more efficient is how the free plan integrates with other features. For instance, the calendar integration with Google Calendar and Microsoft 365 Calendar makes scheduling calls simple and convenient. I can set up a call, coordinate with clients across time zones and it helps me manage all my calls without juggling multiple apps.
Along with calling, I also use messaging, video meetings, whiteboarding, screen sharing and local recording, all of which support my calling workflow. For example, I can quickly share documents during a call, follow up via chat or have a short video discussion if needed. Because of these tools, I find myself using Webex Calling multiple times a day and it feels like a complete solution for all my communication needs.
Switching between calls, chats, and meetings is smooth and everything works together in a way that keeps me organized. Even though free plans usually have limited support, I’ve reached out a couple of times and the Webex team was efficient and helpful, resolving my issues faster than I expected for a free user.
Overall, Webex Calling free plan gives me everything I need to stay connected with clients across countries. It’s reliable, feature-rich and supports my daily workflow, all in one place and I’ve been pleasantly surprised by how much value it provides, even at no cost.
What do you dislike about the product?
I don’t have any major dislikes about Webex Calling. For a free plan, it covers all my basic calling needs really well - the call quality is clear, it’s easy to use and connecting with clients is seamless.
What problems is the product solving and how is that benefiting you?
Webex Calling solves the problem of expensive international calls by letting me connect with clients across countries directly through the platform. It also helps me manage calls efficiently and stay organized, thanks to features like calendar integration and messaging. Even on the free plan, it provides a reliable, high-quality calling experience that supports my daily workflow.
Effortless Setup and Outstanding Flexibility
What do you like best about the product?
Setting up the system was both simple and straightforward, fulfilling all of my needs. The intuitive interface ensures that navigation and access are effortless, and I really value the flexibility of being able to work from any location. It also enables connections with multiple people at once, and I have consistently found the service to be outstanding.
What do you dislike about the product?
Occasionally, there are minor glitches and errors, and some users have mentioned experiencing problems with audio quality. Additionally, the file solution is not very convenient when it comes to searching.
What problems is the product solving and how is that benefiting you?
My job is easier because the app works wonderfully, users appreciate its ease of use. We can have users log in just like in a call center-it's a complete communications solution. It has helped me tremendously with productivity.
Reliable Calling with Room for App Improvement
What do you like best about the product?
I appreciate how Webex Calling provides me with a reliable and secure way to communicate and stay reachable by my clients, which is critical for my business operations. The feature set, including call transfer, 3-way calling, and meeting escalation, enhances communication effectiveness. 3-way calling is particularly beneficial when involving additional parties, such as a client, myself, and an external agency, achieving a cohesive communication strategy. I find it incredibly useful that Webex Calling is usable across multiple devices, ensuring flexibility and continuity in my communication efforts. Furthermore, the feature that allows seamless escalation from calls to a full video meeting if needed showcases its adaptability to varying communication demands. The initial setup was smooth and satisfactory, which made the transition and adoption straightforward and efficient for use in business scenarios.
What do you dislike about the product?
I think the mobile app could be slightly refreshed. I want it to be polished and in line with some of the other key players in this space.
What problems is the product solving and how is that benefiting you?
I use Webex Calling for a reliable and secure communication with clients, utilize call transfer, 3-way calling, and meeting escalation for seamless collaboration, and enjoy device versatility.
Flexible Viewing Options with Seamless Support
What do you like best about the product?
I appreciate their flexible support for both picture-in-picture and full screen modes.
What do you dislike about the product?
Till now I have not faced any issues of concern.
What problems is the product solving and how is that benefiting you?
I usually join webinars alongside hundreds, if not thousands, of other participants. Despite the large audience, the streaming quality is excellent, and the chat and discussion features make participation very engaging.
Versatile System That Seamlessly Supports Remote and Office Work
What do you like best about the product?
What I appreciate most about the system is its versatility. I can remain connected seamlessly, whether I'm working in the office or using my phone. The system offers a wide range of features, including fax, a phone app, meeting capabilities, and more, making it highly adaptable to my needs.
What do you dislike about the product?
I have no complaints; their services have truly transformed the way I work. They fit seamlessly with the needs of our team and made the shift from in-person to remote work smooth and enjoyable for everyone involved.
What problems is the product solving and how is that benefiting you?
I primarily use it for making international calls with superior voice quality. Starting to use this platform has been one of the best decisions we've made to improve our team's productivity and flexibility.
Unified Communications Excellence with Webex Calling
What do you like best about the product?
What I appreciate most about Webex Calling is its strong cloud-based voice solution, which stands out for delivering an excellent unified communications experience. It seamlessly brings together voice, messaging, and meetings in one platform. Supported by Cisco, it also ensures carrier-grade security and offers global scalability, all managed from a centralized system.
What do you dislike about the product?
The primary drawback is that to fully benefit from the platform, organizations must adopt the entire Webex suite. This can pose a significant investment and adoption challenge, especially for those companies that have already committed substantial resources to other third-party collaboration tools.
What problems is the product solving and how is that benefiting you?
Since its implementation, the Webex Calling platform has served as a catalyst for increased business agility and enhanced hybrid productivity. By delivering a consistent voice solution that can be accessed from any location and device, it has noticeably fostered a more connected workforce. This improvement leads directly to better collaboration and greater operational efficiency, all without the geographical constraints imposed by traditional PBX systems.
Exceptional Call Quality and Seamless Collaboration
What do you like best about the product?
This tool has seamless call and audio qualities that are highly defined to ensure quality communication within the company as well as with the clients. This promotes a great interaction and collaboration.
The browser based calling feature makes it convenient for clients to reach us.
The browser based calling feature makes it convenient for clients to reach us.
What do you dislike about the product?
This tool meets our expectations. I have no dislikes on this tool.
What problems is the product solving and how is that benefiting you?
Webex Calling is cloud based which reduces the need to have extra hardware in the company for communication. This highly promotes the return on investments as we do not incur extra cash for purchasing calling devices.
Seamless Call Management Solution for Any Organization
What do you like best about the product?
I appreciate that the control panel provides a clear overview for managing all call services. I also value its ease of integration as a call management solution, making it ideal for businesses and organizations of all sizes.
What do you dislike about the product?
It manages all calls very efficiently. I have nothing negative to say about this platform. It's well-designed and suitable for all types of organizations.
What problems is the product solving and how is that benefiting you?
It has primarily provided us with services such as instant messaging, a call center, and autodialer, all within a single system. Furthermore, it offers comprehensive reports and analytics. It is very fast and optimizes our performance and productivity.
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