Webex has real-time translation, which really benefits me. It also includes an interactive whiteboard and all-in-one collaboration features, which is why I like it best for Webex Calling.

What do you dislike about the product?

Webex sometimes has lag or jitter during calls. The UI/UX also feels less intuitive than I’d expect, which makes it harder to navigate and use efficiently. On top of that, Webex Calling is expensive.

What problems is the product solving and how is that benefiting you?

Webex’s all-in-one collaboration has solved most of my problems, and it’s been very beneficial in my day-to-day life because I can bring everything together in one place: calling, meetings, messaging, webinars, events, polling, whiteboarding, and video messaging.

p c.

Many Themes, Efficient Quiet Mode, and Fun GIFs in Chat

Reviewed on Sep 02, 2026

Review provided by G2

What do you like best about the product?

It has many themes and we can use quiet mode efficiently and we can use GIFs as well in chat, it makes it a little interesting.

What do you dislike about the product?

If I lock my laptop while Webex is still running in the background, then unlock it, Webex doesn’t respond. After that, I’m not able to close it either.

What problems is the product solving and how is that benefiting you?

We can schedule meetings and set up a proper schedule for when we want to have them. We can also use the chart options, and it works on mobile too, which helps me work more efficiently. Because I can access it on my phone, there’s no need to log in again on my laptop.

Komal S.

Reliable Audio and a Very Easy-to-Use Webex Calling Experience

Reviewed on Aug 31, 2026

Review provided by G2

What do you like best about the product?

Webex Calling delivers reliable audio quality even with limited network connectivity and enables seamless calling between Webex users. Very easy to use UI Design

What do you dislike about the product?

Moving an ongoing Webex call from one device to another can sometimes be inconvenient.

What problems is the product solving and how is that benefiting you?

We use Webex as one of the primary communication platforms within our organization. Whenever we need to quickly connect with team members through a call, Webex Calling provides an effective and convenient solution.

Jawad K.

Instant Video Chat on Mobile or Desktop—Smooth, Feature-Rich, and User-Friendly

Reviewed on Aug 18, 2026

Review provided by G2

What do you like best about the product?

The upside is that you can start video chatting instantly. You can use your mobile phone or your desktop. While you're on it, destitute.

What do you dislike about the product?

I haven’t found a single thing that bothers me about it; I really like it. Everything has been smooth so far. It has a lot of features, and it’s very user-friendly.

What problems is the product solving and how is that benefiting you?

Well, one thing it’s solving is that I don’t have to drive to Detroit to make one of my appointments, especially my doctor’s appointments, and the same goes for business. If you need to have a meeting but can’t do it in person, this is the closest you can get to being face to face.

John B.

Work From Anywhere with Easy Control Hub Admin—But Per-User Pricing Feels High

Reviewed on Aug 12, 2026

Review provided by G2

What do you like best about the product?

Best part for me is that we can work from anywhere and the administration in the Control Hub is easy.

What do you dislike about the product?

The pricing per user/license is high in my opinion when comparing to other options out in the market.

What problems is the product solving and how is that benefiting you?

Centralized administration when we have multiple offices through out Georgia.

pratyush a.

Reliable Cloud-Based Communication Solution

Reviewed on Aug 03, 2026

Review provided by G2

What do you like best about the product?

I like Webex Calling's reliability and ease of use. The call quality has been consistently good, which is important for clear communication with customers and colleagues. The interface is simple, allowing new users to get comfortable quickly. I appreciate the flexibility to use the same business number across desktop, mobile, and compatible desk phones, making it convenient to switch between office and remote work without missing any calls. Additionally, having a cloud-based system keeps us connected across different locations, and integrating it with Microsoft 365 and the broader Webex suite ensures a cohesive workflow.

What do you dislike about the product?

I find the admin portal overwhelming when setting up advanced calling features. We experience occasional delays in applying configuration changes, which means I have to refresh or check settings again. Troubleshooting call routing issues is a bit tricky without more detailed diagnostic information.

What problems is the product solving and how is that benefiting you?

Webex Calling simplifies business communication by replacing our traditional phone system with a cloud-based solution. It connects our teams from anywhere, reduces the need for phone infrastructure, and provides a consistent calling experience for both internal and customer conversations.

Anonymous

Secure and Convenient, But Connectivity Challenges

Reviewed on Jun 12, 2026

Review provided by G2

What do you like best about the product?

I really like the confidentiality aspect of Webex Calling; it works amazingly well for me. I'm able to use it for calling and conference calls with other staff members. It's also convenient for when I need to speak with parents outside of our agency or school organization. I really enjoy the convenience of being able to schedule meetings and conferences utilizing Webex.

What do you dislike about the product?

Sometimes there are connectivity issues, like a buffering effect, making it difficult to hear the other person on a Webex call. Meetings don't have this problem as much, but phone calls are affected, making the conversation 'staticky' because the audibility factor is not very clear.

What problems is the product solving and how is that benefiting you?

Webex Calling allows me to contact staff, parents, and guardians without using my personal phone number, ensuring privacy. I like the confidentiality aspect, and it’s convenient for scheduling meetings and conferences.

Asaad G.

Seamless Webex Calling Integration, But Setup Has a Learning Curve

Reviewed on Jun 03, 2026

Review provided by G2

What do you like best about the product?

The best thing about Webex Calling is its seamless integration with meetings and messaging, providing a unified communication experience that's easy to manage and use across devices.

What do you dislike about the product?

The main downside is that setup and administration can be more complex than some competing cloud phone systems, creating a learning curve for new users.

What problems is the product solving and how is that benefiting you?

Webex Calling centralizes business communications in one platform, making it easier to stay connected from anywhere. This improves productivity, simplifies collaboration, and reduces the complexity of managing multiple communication tools.

Aritro Bhattacharjee

AI meeting notes and noise-free calls have boosted collaboration and saved significant time

Reviewed on May 25, 2026

Review from a verified AWS customer

What is our primary use case?

Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discussion forward using Webex.

What is most valuable?

Webex offers exceptional sound and video qualities, which I find to be the best. The second standout feature is background noise cancellation, which effectively filters out background noise when someone is speaking. The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.

I find the seamless way of connecting with people in Webex useful; it allows for an effortless meeting experience. Additionally, real-time translation is another important feature of Webex that helps break language barriers.

Webex has definitely improved productivity and communication within my organization. Communication has increased because we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf. My team regularly uses this feature, and I would say it saves us about half an hour per meeting, with the AI-powered intelligence saving that 30 minutes easily.

What needs improvement?

Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have any challenges in terms of performance, but making the application a little lightweight would help.

For how long have I used the solution?

I have been working in my current field for nine years.

What do I think about the stability of the solution?

Webex is very stable in my experience; I have not faced any downtime issues.

What do I think about the scalability of the solution?

Webex can handle any organization's growth and increased users. It is not per device but per user, making it easy to add users.

How was the initial setup?

My experience with pricing, setup cost, and licensing is great; the pricing model is very transparent with a per user, per year license.

What was our ROI?

Time is the biggest asset, and I have saved a huge amount of time instead of waiting, which significantly contributes to my overall time savings.

What other advice do I have?

My advice for others looking into using Webex is to go for it; there are absolutely no two ways about it. Webex is one of the best collaboration solutions available in the market. I give this product a rating of 9.

Stamatis S.

Seamless Connectivity Between Apps, PC, and Phone

Reviewed on May 21, 2026

Review provided by G2

What do you like best about the product?

The connectivity between the apps, my PC, and my phone.

What do you dislike about the product?

The design could be improved a bit; I find it somewhat too simplistic.

What problems is the product solving and how is that benefiting you?

Contacting coworkers and planning meetings.