Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Seamless Call Management Solution for Any Organization
What do you like best about the product?
I appreciate that the control panel provides a clear overview for managing all call services. I also value its ease of integration as a call management solution, making it ideal for businesses and organizations of all sizes.
What do you dislike about the product?
It manages all calls very efficiently. I have nothing negative to say about this platform. It's well-designed and suitable for all types of organizations.
What problems is the product solving and how is that benefiting you?
It has primarily provided us with services such as instant messaging, a call center, and autodialer, all within a single system. Furthermore, it offers comprehensive reports and analytics. It is very fast and optimizes our performance and productivity.
Effortless, Secure Calling Anywhere with Webex
What do you like best about the product?
Webex is great because it make phone calls really easy and flexible and the team can call anywhere from internet using phone or application smoothly. It is also very secure and reliable.
What do you dislike about the product?
Webex calling sometimes feel a bit old fashioned and a little clunky when we compare to other system. It is also a little bit higher in terms of costing and it can be tricky when we are trying to integrate it with non cisco phone.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped our team to work from any where around the work. It has also allowed us to hire employee across Globe with work from home feature.
Dependable cloud phone system that keeps my team connected!
What do you like best about the product?
I like how Webex Calling makes it easy for our team to handle calls from anywhere. Whether we’re working from home or traveling we still get reliable voice service. The mobile and desktop apps sync our voicemail and call history which keeps things consistent. Also the integration with our wider Webex Meetings and chat tools means we don’t jump between multiple systems.
What do you dislike about the product?
Onboarding new users can be a little slow and the pricing for small teams feels a bit high compared to some alternatives. Also the reporting features are ok but could be more detailed for call analytics.
What problems is the product solving and how is that benefiting you?
We used to switch multiple service providers for desk phones and remote workers which caused delays and cost. Webex Calling unified our voice system in the cloud and made it straightforward to manage users and features from one portal. This improved our team’s responsiveness and reduced our telecom overhead.
WEBEXSeamless Integration for Unified Communication
What do you like best about the product?
Webex Calling often integrates seamlessly with other Webex services like Webex Meetings and Webex Teams, providing a unified communication and collaboration experience.
What do you dislike about the product?
high cost, reliability concerns and user interface issues.
What problems is the product solving and how is that benefiting you?
Webex Calling solves problems related to scalability, cost efficiency, and unified communication by eliminating the need for expensive on-premises PBX systems and integrating voice calling with other collaboration tools. This benefits businesses by providing flexibility, cost savings, enhanced productivity, and improved mobility for remote workers.
Effortless Call Management with Intuitive UI and Seamless Integration
What do you like best about the product?
It's an easy-to-integrate call management solution, ideal for organizations of all sizes. It's user interface is very intuitive and requires no training. I appreciate that it has efficient call monitoring systems and also offers services like instant messaging.
What do you dislike about the product?
It provides a wonderful experience to all its users, thanks to its simple implementation and virtually unlimited customization options. I haven't had any problems, so I have nothing negative to say about this platform.
What problems is the product solving and how is that benefiting you?
We have adopted Webex Calling for our customer and internal communications, and it integrates smoothly into both settings. I would strongly recommend it to anyone in need of a dependable teleconferencing solution.
Empowers Remote Work, But Requires Strong Internet and Some Learning
What do you like best about the product?
What I appreciate most about this software is the ability to receive office calls from any location, which is essential for the effectiveness of our remote work setup. In addition, the call recording and visual voicemail features not only enhance our management capabilities but also serve as vital tools that bolster our security and help us maintain regulatory compliance.
What do you dislike about the product?
It is important to mention that call quality is highly dependent on the strength and stability of your internet connection. Additionally, the deep integration with Webex Meetings and messaging means there is a learning curve before you can take full advantage of everything the platform offers.
What problems is the product solving and how is that benefiting you?
This platform has enabled me to maintain secure and consistently reliable communication with my clients, which has enhanced the quality of our interactions. Thanks to its unified cloud architecture, I am no longer tied to the office; I can now handle important calls and meetings from anywhere, enjoying full functionality.
Easy Communication Platform
What do you like best about the product?
What I appreciate most about Webex Calling is its straightforward user interface, which makes it accessible for both technical and non-technical users. Additionally, the video and audio quality remain consistently good even during long conversations, making it suitable for everyday use.
What do you dislike about the product?
One drawback of Webex Calling is that occasional updates can temporarily disrupt workflows or change familiar layouts, which might frustrate users who value consistency. While the interface is generally easy to use, some deeper configuration options are hidden, making advanced setup less productive. The mobile app also lags slightly behind the desktop version in terms of performance and features.
What problems is the product solving and how is that benefiting you?
The challenge of managing communications across different platforms by unifying calling, messaging, and meetings in one solution used for mainly teams connect, reducing missed calls and improving response times. The cloud-based setup allows for easy remote access and consistent performance making collaboration more efficient and reliable, helping to track every message, calls in my daily life.
Reliable and Feature-Rich Calling Solution—Slightly Heavy on Low Bandwidth
What do you like best about the product?
What I appreciate most about Webex Calling is its dependable call quality and the seamless way it integrates with other collaboration tools, making communication feel effortless. Additionally, I find it to be highly secure and straightforward to manage, providing a consistent experience for users whether they are working remotely or in the office, and across all devices.
What do you dislike about the product?
One aspect I find less appealing about Webex Calling is that it sometimes feels a bit sluggish or demanding on system resources, particularly when using a lower bandwidth connection.
What problems is the product solving and how is that benefiting you?
Webex Calling has eliminated the inconvenience of switching between various communication apps by bringing calls, messages, and meetings together in a single platform. This integration has made my daily workflow noticeably smoother and more dependable, particularly when I’m working remotely or collaborating with several teams.
Centralized Call Management and Reliable Cloud Performance with Webex Calling
What do you like best about the product?
I really appreciated how Webex Calling centralized all call management through the Webex Control Hub, allowing me to easily assign numbers, set up call routing, and monitor analytics in real time. The voice quality was consistently high, even for remote users, and features like auto attendants, hunt groups, and call queues made it easy to manage large call volumes. I also found the integration with Cisco desk phones and Webex Meetings extremely useful for a unified experience. What stood out most was the reliability of the cloud infrastructure and how smoothly updates and configurations could be pushed out without downtime, saving both time and maintenance costs.
What do you dislike about the product?
the main downside of Webex Calling was its complex initial setup and configuration, especially when integrating with legacy systems or non-Cisco hardware. The interface in Control Hub, while powerful, sometimes felt unintuitive for advanced call routing or troubleshooting tasks. I also found license management and user provisioning a bit cumbersome when scaling quickly. Some users experienced occasional lag in the desktop app, and the reporting tools, though functional, lacked the depth and customization found in other UC platforms. Overall, it’s reliable but could be more streamlined and flexible for large or mixed-environment deployments.
What problems is the product solving and how is that benefiting you?
Webex Calling helped us fix a lot of communication headaches. Before, managing multiple phone systems across locations was messy and time-consuming. After switching, we were finally able to handle everything from one place such as adding users, assigning numbers, and tracking call quality became much easier. It also made a big difference for remote teams; people could take business calls from their laptops or phones without missing anything. Overall, it simplified our setup, cut down maintenance costs, and kept our teams connected no matter where they were working.
Effortless Team Collaboration with Classic PBX Features
What do you like best about the product?
It is very easy to use communication platform which simplifies calling and colloboration of team from any location with traditional PBX capabilities like voice mail and call forwarding
What do you dislike about the product?
It does lack granular control and customization with limited capabilities for troubleshooting which only requires cisco support and that can be a little bit time consuming during peak hours.
What problems is the product solving and how is that benefiting you?
It has provided my team to work from home during long hours which which has increased the productivity .
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