Webex Calling

What do you like best about the product?

Work at a small clinic and our front desk gets calls that sometimes need to come back to a specific provider mid conversation, used to mean an awkward transfer that occasionally dropped the call entirely. Call park lets the front desk just park it instead, and I pick it up from my own extension whenever I'm free, no risk of losing the call in a bad transfer. Patient never really notices anything happened on our end, just a short pause before I'm on the line.

What do you dislike about the product?

If nobody picks up a parked call within a certain window it just rings back to whoever parked it, which caught our front desk off guard the first couple times since they'd already moved on to other calls and forgot they'd parked one.

What problems is the product solving and how is that benefiting you?

Not risking a dropped call during an awkward transfer has made handing calls between the front desk and providers noticeably smoother. The parked call ringing back if nobody grabs it in time needs some getting used to, front desk had a rough first week forgetting about calls they'd set aside.

What do you like best about the product?

Our sales team went from three people to nine pretty fast and we were still on one shared line, which meant a lot of missed calls just from everyone being busy at once. Set up a hunt group so calls actually ring through to whoever's free instead of piling onto one person, and turned on voicemail transcription for the group mailbox so whoever's around can skim what someone left instead of listening to five messages back to back. Genuinely nobody on the team even noticed we'd changed anything structurally, it just started working better.

What do you dislike about the product?

Transcription accuracy drops noticeably on messages with a lot of background noise, had a couple come through barely readable and still had to actually listen to those ones anyway.

What problems is the product solving and how is that benefiting you?

Growing past the point where one line could handle our call volume happened quietly instead of turning into an actual project, which honestly surprised me. Transcription not being perfect on noisy messages is a real limitation, it saves time on most voicemails but not all of them.

What do you like best about the product?

I like how easy it is for the host to organize and control the entire session and provide opportunities to speakers. The ability to share contents through various modes is great, and the mobile app is very helpful when on the go—it allows you to see the entire presentation deck, even if you missed the live share. I find the webinars better compared to other apps and experience less lag and fewer connection issues, even with a large number of people. I also appreciate being able to connect through a browser without needing an app, which makes it very accessible, especially across regions with lower technology penetration. The feature that allows creating separate groups within a meeting, like different rooms, is incredible for trainings and panel discussions on a larger scale.

What do you dislike about the product?

I think overall integration can be improved where it can be used like Teams. It would be great if there were an API that allows meetings to be seamlessly exported, and the app could be faster when loading up as it feels a bit slow. Speed is particularly important because when loading up the app on a laptop compared to Teams or Zoom, I find Webex a bit lagging. Additionally, it would be nice to have more seamless extensions in Outlook, like being able to create meetings directly from email, similar to how it's possible with MS Teams. Also, having an easy communication structure like Google Meet or Zoom for personal calls would enhance its appeal beyond just official use.

What problems is the product solving and how is that benefiting you?

Webex Calling helps me host meetings with thousands of people, connect with external roleholders for business meetings and training across continents seamlessly, and provides better connection and fewer lag issues during large webinars compared to other apps.

What do you like best about the product?

Webex has real-time translation, which really benefits me. It also includes an interactive whiteboard and all-in-one collaboration features, which is why I like it best for Webex Calling.

What do you dislike about the product?

Webex sometimes has lag or jitter during calls. The UI/UX also feels less intuitive than I’d expect, which makes it harder to navigate and use efficiently. On top of that, Webex Calling is expensive.

What problems is the product solving and how is that benefiting you?

Webex’s all-in-one collaboration has solved most of my problems, and it’s been very beneficial in my day-to-day life because I can bring everything together in one place: calling, meetings, messaging, webinars, events, polling, whiteboarding, and video messaging.

What do you like best about the product?

It has many themes and we can use quiet mode efficiently and we can use GIFs as well in chat, it makes it a little interesting.

What do you dislike about the product?

If I lock my laptop while Webex is still running in the background, then unlock it, Webex doesn’t respond. After that, I’m not able to close it either.

What problems is the product solving and how is that benefiting you?

We can schedule meetings and set up a proper schedule for when we want to have them. We can also use the chart options, and it works on mobile too, which helps me work more efficiently. Because I can access it on my phone, there’s no need to log in again on my laptop.

What do you like best about the product?

Webex Calling delivers reliable audio quality even with limited network connectivity and enables seamless calling between Webex users. Very easy to use UI Design

What do you dislike about the product?

Moving an ongoing Webex call from one device to another can sometimes be inconvenient.

What problems is the product solving and how is that benefiting you?

We use Webex as one of the primary communication platforms within our organization. Whenever we need to quickly connect with team members through a call, Webex Calling provides an effective and convenient solution.

What do you like best about the product?

The upside is that you can start video chatting instantly. You can use your mobile phone or your desktop. While you're on it, destitute.

What do you dislike about the product?

I haven’t found a single thing that bothers me about it; I really like it. Everything has been smooth so far. It has a lot of features, and it’s very user-friendly.

What problems is the product solving and how is that benefiting you?

Well, one thing it’s solving is that I don’t have to drive to Detroit to make one of my appointments, especially my doctor’s appointments, and the same goes for business. If you need to have a meeting but can’t do it in person, this is the closest you can get to being face to face.

What do you like best about the product?

Best part for me is that we can work from anywhere and the administration in the Control Hub is easy.

What do you dislike about the product?

The pricing per user/license is high in my opinion when comparing to other options out in the market.

What problems is the product solving and how is that benefiting you?

Centralized administration when we have multiple offices through out Georgia.

What do you like best about the product?

I like Webex Calling's reliability and ease of use. The call quality has been consistently good, which is important for clear communication with customers and colleagues. The interface is simple, allowing new users to get comfortable quickly. I appreciate the flexibility to use the same business number across desktop, mobile, and compatible desk phones, making it convenient to switch between office and remote work without missing any calls. Additionally, having a cloud-based system keeps us connected across different locations, and integrating it with Microsoft 365 and the broader Webex suite ensures a cohesive workflow.

What do you dislike about the product?

I find the admin portal overwhelming when setting up advanced calling features. We experience occasional delays in applying configuration changes, which means I have to refresh or check settings again. Troubleshooting call routing issues is a bit tricky without more detailed diagnostic information.

What problems is the product solving and how is that benefiting you?

Webex Calling simplifies business communication by replacing our traditional phone system with a cloud-based solution. It connects our teams from anywhere, reduces the need for phone infrastructure, and provides a consistent calling experience for both internal and customer conversations.

What do you like best about the product?

I really like the confidentiality aspect of Webex Calling; it works amazingly well for me. I'm able to use it for calling and conference calls with other staff members. It's also convenient for when I need to speak with parents outside of our agency or school organization. I really enjoy the convenience of being able to schedule meetings and conferences utilizing Webex.

What do you dislike about the product?

Sometimes there are connectivity issues, like a buffering effect, making it difficult to hear the other person on a Webex call. Meetings don't have this problem as much, but phone calls are affected, making the conversation 'staticky' because the audibility factor is not very clear.

What problems is the product solving and how is that benefiting you?

Webex Calling allows me to contact staff, parents, and guardians without using my personal phone number, ensuring privacy. I like the confidentiality aspect, and it’s convenient for scheduling meetings and conferences.