Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Intuitive Interface and Great Team Management, But Needs Better Reports and Stability
What do you like best about the product?
I've been consistently impressed by its intuitive interface, the tool has many useful features. I like the ability to manage teams, this has improved our response rate. It allows me to provide my clients with the best experience.
What do you dislike about the product?
It would be more useful if the reports provided additional context, as there are times when the call quality is not ideal. I also find myself wishing for more advanced features, since the app does crash from time to time.
What problems is the product solving and how is that benefiting you?
This has been ideal for managing everything on one device. The platform is straightforward and intuitive, making it simple to keep calls separate. I appreciate how easy it is to reach my contacts, as it really helps me stay organized when reaching out and communicating.
Intuitive Call Management with Helpful Features, But Needs More Customization
What do you like best about the product?
I really appreciate how simple it is to organize calls, which makes it straightforward to keep calls and messages separate. The interface is clean and intuitive, and I especially like being able to add multiple users to my account. There are plenty of features that are genuinely helpful, and the apps function exactly as expected.
What do you dislike about the product?
I think it would be really helpful if read receipts were available. I also wish there were more advanced customization options to tailor the experience. Occasionally, I notice errors appearing in the activity tab.
What problems is the product solving and how is that benefiting you?
It's allowed us to communicate with our customers like never before, it's made a significant difference in improving communication. It's the best phone system we've ever used, it helps me stay on top of customer communication.
Unified Collaboration Made Easy, But Dependent on Strong Internet
What do you like best about the product?
I appreciate Webex Calling for its unified collaboration features. It simplifies my interactions with customers by bringing together calling, messaging, and file sharing within a single application that I can access from anywhere and on any device. Additionally, its built-in security provides reliable and seamless communication.
What do you dislike about the product?
The primary drawback is its strong reliance on a stable, high-quality internet connection. If the network is unstable, it can significantly affect the service, leading to unexpected interruptions or even outages in communication.
What problems is the product solving and how is that benefiting you?
Webex Calling has allowed me to make a significant improvement in the customer experience. It has made my work easier by transforming a basic call into a comprehensive, instant meeting, which has led to increased trust and a higher quality of service for my customers.
Reliable, Seamless Calling with Minor Hiccups for New Users
What do you like best about the product?
What I like best about Webex Calling is its reliability and seamless integration with other collaboration tools in the Webex ecosystem. The call quality is consistently clear, even when working remotely, and the transition between desktop and mobile devices is smooth and intuitive. I also appreciate the ease of managing calls, voicemails, and settings from one unified interface. The platform feels secure, user-friendly, and well-suited for both internal and external communication. It really simplifies day-to-day collaboration without the technical hiccups that often come with other calling solutions.
What do you dislike about the product?
While Webex Calling is a solid and reliable platform, there are occasional delays when switching between networks or devices, which can momentarily affect call continuity. The interface, though comprehensive, can feel a bit overwhelming for new users due to the number of settings and options available. Additionally, the mobile app could be more responsive at times—especially when joining calls from low-bandwidth environments. These are minor issues, though, and don’t take away from the overall positive experience.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped streamline communication across distributed teams by bringing all calling, messaging, and meetings into a single, unified platform. It eliminates the dependency on desk phones and traditional PBX systems, making it easier to stay connected from anywhere. The ability to transfer calls seamlessly between desktop and mobile ensures flexibility during remote or hybrid work. It has also reduced missed calls and improved responsiveness with features like call forwarding, voicemail-to-email, and presence visibility. Overall, it’s made communication more reliable, efficient, and aligned with how modern teams work.
Highly Customizable and Collaborative, But Admin Navigation Needs Improvement
What do you like best about the product?
I love that it offers a wealth of customization and functionality to meet a variety of needs. Integration is fairly straightforward compared to other platforms. I love that it helps reduce the number to tools to manage and improves internal collaboration.
What do you dislike about the product?
Sometimes it's difficult to find or access features or settings in the admin portal that we don't use often, as they aren't organized as intuitively as I think they should be.
What problems is the product solving and how is that benefiting you?
This tool provides a broad selection of features and integrations that are particularly helpful for remote teams collaborating on projects. Its intuitive text messaging and impressive voice quality make communication among office staff much smoother and more efficient.
Reliable, Scalable Cloud Calling—Great for Modern Enterprises but Requires Careful Setup
What do you like best about the product?
What I like best about Webex Calling is how seamlessly it integrates enterprise-grade voice capabilities with collaboration tools in one unified platform. The solution stands out for three main reasons:
Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.
All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.
Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.
Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.
All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.
Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.
What do you dislike about the product?
Heavy Dependence on Strong Internet Connectivity – Call quality and reliability can drop noticeably when bandwidth is limited, making a stable, high-speed internet connection essential for smooth performance.
Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.
Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.
Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.
Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.
What problems is the product solving and how is that benefiting you?
Webex Calling is solving the problem of outdated, costly, and inflexible on-premises phone systems by moving communications into the cloud. This benefits me and my organization by:
Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.
Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.
Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.
Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.
Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.
Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.
Flexible, Intuitive Tool with Powerful Analytics and All-in-One Communication Features
What do you like best about the product?
I appreciate how easy it is to implement, as well as its impressive flexibility. The user interface is intuitive and straightforward, so no training is necessary. Additionally, the customization options seem almost limitless. I also value the comprehensive reporting and analytics features, which help us refine our business support and growth strategies.
What do you dislike about the product?
I have no complaints about this tool. It has offered us a range of services, including instant messaging, a call center, and an autodialer, all integrated into a single system.
What problems is the product solving and how is that benefiting you?
Within our organization, handling physical phones had grown increasingly challenging and costly, prompting us to look for a more sustainable alternative. Webex Calling has provided that solution and even more, with its extensive global reach and the flexibility of unlimited deployment.
Webex review
What do you like best about the product?
What I appreciate most about Webex is its consistently reliable video and audio quality, which holds up well even in lengthy meetings. Scheduling, joining, and sharing screens are all straightforward, and the chat and recording features help keep collaboration both smooth and well-organized.
What do you dislike about the product?
One thing I don't like about Webex is that it tends to use a lot of system resources, which can cause it to lag, especially when several people are sharing their screens or using video at the same time. Additionally, I feel that the interface could be updated to look more modern and be easier to navigate.
What problems is the product solving and how is that benefiting you?
Webex simplifies remote collaboration by enabling smooth video meetings, screen sharing, and real-time communication. It addresses the difficulty of staying connected with colleagues in different locations and contributes to better teamwork and increased productivity.
Complete business phone system with a modern call center, all in one system
What do you like best about the product?
I appreciate that it functions seamlessly across all my devices, ensuring uninterrupted communication. Its cloud-based design and easy accessibility make it especially useful for collaborating with remote teams, and I’ve found the voice quality to be excellent.
What do you dislike about the product?
It has been an exceptional platform that improves out teams' connectivity and productivity, it's always available and easy to scale. I have nothing negative to say, it has ensured seamless communication across all device (both mobile and web)
What problems is the product solving and how is that benefiting you?
This solution enables us to move away from traditional telephone systems by providing efficient and dependable call management services. It is adaptable to individual requirements, operates smoothly, and supports global connectivity. Additionally, it includes a wide range of features that make it a comprehensive package, such as an autodialer for handling priority calls.
Webex calling is a Game changer for remote team communication
What do you like best about the product?
Webex calling can smoothly integrates with everything in the Webex suite. If someone is already using Webex for meeting and messaging so adding call just make sense. It has clear call quality and the features like call forwarding and voicemail work without any issues. It is easy to use and setup.
What do you dislike about the product?
Nothing as such dislike in Webex calling, overall it is greatly performing.
What problems is the product solving and how is that benefiting you?
Before using Webex, we were struggling with different system for calls, meetings and messaging which could get confused and inefficient. but now all the things are consolidated in one platform.
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