Webex Suite

Webex  is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discussion forward using Webex .

Webex offers exceptional sound and video qualities, which I find to be the best. The second standout feature is background noise cancellation, which effectively filters out background noise when someone is speaking. The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.

I find the seamless way of connecting with people in Webex useful; it allows for an effortless meeting experience. Additionally, real-time translation is another important feature of Webex that helps break language barriers.

Webex has definitely improved productivity and communication within my organization. Communication has increased because we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf. My team regularly uses this feature, and I would say it saves us about half an hour per meeting, with the AI-powered intelligence saving that 30 minutes easily.

Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have any challenges in terms of performance, but making the application a little lightweight would help.

I have been working in my current field for nine years.

Webex is very stable in my experience; I have not faced any downtime issues.

Webex can handle any organization's growth and increased users. It is not per device but per user, making it easy to add users.

My experience with pricing, setup cost, and licensing is great; the pricing model is very transparent with a per user, per year license.

Time is the biggest asset, and I have saved a huge amount of time instead of waiting, which significantly contributes to my overall time savings.

My advice for others looking into using Webex is to go for it; there are absolutely no two ways about it. Webex is one of the best collaboration solutions available in the market. I give this product a rating of 9.

We typically use Webex  for meetings to train in web development, business analytics, and cybersecurity, as the training platform was hosted on Webex  and we used it for video calls as well.

Our first call on Webex ensured all of us met together and knew the people who succeeded in joining the cohort. The next one was a gathering, so we used Webex to call and connected individually with the trainers, who trained each of us using Webex.

Since it was an IBM meeting, I believe IBM uses Webex as their go-to for such meetings, and it helps our meetings run seamlessly.

Webex is more similar to Zoom, but I feel it has some extra features, offering a good user experience for those who use Slack.

Overall, it was good, especially for calls, with connection quality being very acceptable, and it has features that enabled us to communicate effectively, giving it a Microsoft Teams  vibe. I can always recommend Webex to companies looking for a better alternative to Google Teams, especially since it probably does not consume as much data as Microsoft Teams .

Webex works well with Cisco, and Cisco devices work seamlessly with Webex.

Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does.

If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access.

Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

I have been studying web services since 2019.

I hope Webex can handle scalability well, but during our call, we were not yet up to 20 people, and I cannot say for certain. However, I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.

My advice to others looking into using Webex is to go ahead, as it fits organizations that work with a set of teams. I gave this review a rating of 7 out of 10.

Webex  is primarily used for conducting video meetings. We use Webex  for conducting all kinds of meetings, including stand-up meetings, project discussions, and incident ticket discussions. For these activities, we schedule meetings through Webex and group together to discuss matters.

Since we are a production support team, we meet frequently in our hybrid work environment. Whenever we have incidents or production issues, we use Webex to set up ad hoc meetings.

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature.

Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task.

Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress.

Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

Audio and video quality is excellent for Webex.

It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Webex can be improved in terms of better user experience. Sometimes I experience glitches that can be fixed.

One of the pain points with the interface is that sometimes it gets stuck when launching or starting a room. Even if I click to start a room, it will get stuck for a while.

Webex is generally stable, but there are still areas of improvement in terms of starting or launching Webex rooms. Occasionally, glitches have been experienced.

I have been using Webex for the last three years.

I never talk to the customer directly. Regarding customer support, we have an internal team and sometimes they escalate the issues to Webex customer care.

We previously used Microsoft Teams  and switched to Webex because it is the enterprise standard in this organization.

We checked with Microsoft Teams  as well, but we decided to go with Webex because this is the enterprise standard in our organization.

Webex is one of the great tools in the industry for video calling capabilities. However, there are still areas of improvement. Webex is one of the best tools in the market for video calling capabilities, plus it also supports chat support. I would rate this product a seven out of ten.

I am working with about three of these products at the moment.

I am primarily a user of Webex .

Webex  is a fine, perfectly adequate product, and I don't see any room for improvement.

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

I would rate Webex as a tool seven out of ten due to their licensing model and pricing; it's the licensing model that lets it down, but it's a great product.

Webex is a fine, perfectly adequate product, and I don't see any room for improvement.

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

They should probably reconsider the licensing model to be less restrictive and more adaptable for organizational use.

I have been using the solution for 10 years.

I don't face any issues with Webex; it's a fine, perfectly adequate product.

We worked with a third-party integrator who was responsible for the technical support. The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

We worked with a third-party integrator who was responsible for the technical support.

It has been purchased through a third-party integrator.

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

I have not utilized its AI features.

I haven't really integrated Webex with anything in terms of third-party applications.

Based on my experience, I would recommend Webex to others; it's a good solution.

I am generally satisfied.

I rate Webex seven out of ten.

For personal purposes, we use Webex  for communication and collaboration at the bank side, which is the main tool. With the merge with Credit Agricole, we also use Microsoft Teams , depending on which entity of Credit Agricole we are meeting with.

For Webex , we use it for phone calls, meetings, and chat between everybody.

Webex is integrated with our calendar, specifically with Microsoft Outlook, without any problems. In Outlook, I can schedule a Webex meeting, and in Webex, I can also schedule a meeting in my agenda.

Over the years, the all-in-one capability has been the most valuable feature of Webex. We have calling tools, chat tools, and meeting tools all in one tool now. Before, we used Jabber  for chat, and another tool for communication, so we always needed to switch between both. Now everything is in the same tool making it very easy to use for all communication purposes.

The most beneficial feature of Webex for my virtual meetings is the screen sharing feature. We use it a lot for sharing screens between the teams during meetings and also with the meeting rooms where Webex is incorporated in the system, making it very useful to share screens.

I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or something else. The video and voice quality can be poor, though this does not happen constantly; it depends on certain individuals.

I have been working with Webex for seven or eight years.

I did not participate in the initial setup of Webex at all.

Webex is very scalable now with the cloud version. Setting it up with other companies, branches, or countries is just a small setup, as I have heard from the administrator. We request it, and some days later, it is in place, so chatting between companies seems to be easy.

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center. I believe we have a support contract with Proximus, but it is directly our service center and service desk that are in contact with the official support team.

I cannot rate the support team because I never use it. For the Webex part, I have never had an incident or issue, so it is not relevant to score this since I have never contacted the support for Webex.

Before Webex, we used Jabber , which was the old solution. Prior to that, we did not have a tool similar to this; we just used a standard phone without chat functionality.

We switched from Jabber to Webex to have an integrated tool that encompasses calling, messaging, meetings, and screen sharing.

I did not participate in the initial setup of Webex at all.

Webex was not my only option; at the beginning, both options were available. However, our meeting rooms were already installed with the Cisco solution, so the main tool provided by Cisco was Webex. Initially, they checked the compatibility with our Cisco system and Microsoft Teams , and it was not 100% compatible, which is why they chose Webex instead of Microsoft Teams.

I don't have any experience with other remote solutions at this moment because we still use Citrix as our remote solution. When I look for other solutions, it is to challenge Citrix. We merged with the Industrial of Credit Agricole groups a few months ago, and the goal is to remain with Citrix until a decision post-merge is made with Credit Agricole.

I work with Citrix Provisioning Server, Citrix XenApp, and Citrix XenDesktop , which are the principal parts of Citrix. We don't use Citrix XenServer  because our Citrix infrastructure is based on VMware.

I work with VMware, specifically the standard web application for the web admin interface. Our data center is outsourced by Proximus, who manages the whole VMware infrastructure for us.

I have no knowledge about Webex security features and how they meet our company's compliance requirements because this is not part of my job. I am uncertain whether artificial intelligence is integrated into Webex. There was a project related to this, but I don't know the technology involved.

I haven't seen any evident positive impacts or benefits from using Webex. For us, it's mainly a tool for direct chat, which allows us to save time when chatting between colleagues. Before, we used to send emails and wait, but now the chat function enables us to directly schedule meetings or calls, making it easier to exchange information.

On a scale of 1-10, I rate Webex a 7 out of 10.