Sold by: Cisco Systems, Inc.
Overview
Webex Contact Center is an AI-powered, cloud-based contact center solution designed to deliver exceptional customer experiences, improve agent productivity, and drive business growth. By leveraging advanced AI-driven capabilities, contact centers can anticipate the needs of their customers, provide intelligent engagements, and augment the workforce to solve customer issues quickly. With powerful reporting and analytics, contact centers gain enhanced visibility, enabling data-driven decision making that fosters impactful customer experiences.
Additionally, the platform's flexibility facilitates the seamless integration of AI agents, serving as an intelligent gateway to enhance and deliver a comprehensive, end-to-end, AI-powered customer experience. Ultimately, Webex Contact Center combines the latest in AI and automation innovation to deliver highly connected journeys that leave your customers feeling valued and helping your businesses drive greater efficiency.
Highlights
- Efficient Omnichannel Management: Benefit from intelligent omnichannel routing and a unified desktop that allows agents to seamlessly manage customer inquiries. Whether it's phone calls, emails, live chat, social media, or SMS, all interactions are centralized in one place.
- Comprehensive Monitoring and Administration: Supervisors and admins enjoy a "single pane of glass" dashboard that makes it easy to monitor performance, manage user access, and generate reports - all while providing end-to-end control over security and compliance.
- Actionable Insights: Managers can leverage real-time and historical data, plus AI-driven analytics, to uncover trends, track KPIs, and quickly resolve operational challenges as they arise.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For questions related to product, pricing or private offers, reach out to WebexonAWS@cisco.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
TTEC Digital’s InteractionSync for Webex Contact Center provides contact center agents with a unified view and synchronization of Webex Contact Center interactions, hosted on AWS within Microsoft Dynamics 365, allowing for streamlined contact center processes and elevated customer experiences.
TTEC Digital’s Cisco WxCC Jet enables an optimized and efficient migration from Cisco Contact Center Enterprise to Webex Contact Center (WxCC), hosted on AWS.
NTT and Cisco combined contact centre solutions capabilities to help organisations to transit their on-premise contact centre to cloud contact centre (CCaaS) seamlessly and minimise any downtime with NTT’s very own Managed Customer Experience services (MCX).
Experience seamless Contact Center integrations with NovelVox CCIP. NovelVox Contact Center Integration Platform (CCIP) enables businesses to seamlessly connect their contact centers with 100+ core applications, unlocking the power of automated workflows, self-service enablement, and optimized operational efficiency.
Customer reviews
0 ratings
0 AWS reviews
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159 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Toivo N.
User-Friendly Platform with Excellent Customization and Standout Features
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how user-friendly their help center is, and I found the admin panel straightforward to navigate. The platform provides excellent customization options, and the bookmark feature truly stands out. Additionally, it makes integrating multiple fonts simple and convenient.
What do you dislike about the product?
Overall, my experience was positive, and I truly have no complaints. I can't think of anything I dislike about this platform, as the service provided is excellent.
What problems is the product solving and how is that benefiting you?
The call management tools are highly robust and have proven invaluable for our company. We've noticed a marked increase in productive conversations, and overall, it has made our workflow much smoother than with any other platform we've used.
Luigi V.
Transcription Feature Saves Time and Boosts Contact Center Efficiency
Reviewed on Oct 27, 2025
Review provided by G2
What do you like best about the product?
I appreciate the transcription feature, as it greatly reduces the need for manual note-taking and serves as an excellent reference after calls. This benefit leads to shorter conversations, enabling agents to assist the next customer more efficiently.
What do you dislike about the product?
I have no complaints; this is an excellent analyzer that delivers detailed information, helping us save both time and money. Our experience has been genuinely positive, as it has made a significant difference by improving contact center visibility and simplifying the process of making changes.
What problems is the product solving and how is that benefiting you?
We rely on Webex Contact Center to enhance our customer experience. The platform integrates social channels and chat, which makes it fast and convenient for customers to connect with an agent and get the information they need. This capability is crucial for handling all calls, managing users efficiently, and ensuring we deliver the best possible experience.
Hugo V.
Easy management of communication and feedback regardless of time zones
Reviewed on Oct 20, 2025
Review provided by G2
What do you like best about the product?
I like its wide range of features and integrations, and the fact that it captures customer feedback in real time. I also like the call monitoring and real-time reporting tools, as they make it easier for us to track performance.
What do you dislike about the product?
I would recommend Webex Contact Center to companies seeking a scalable solution for managing customer service. We have not encountered any issues or problems so far. While it is a conventional platform, it proves to be effective in every aspect of the product.
What problems is the product solving and how is that benefiting you?
This tool has enhanced our capacity to manage and respond to inquiries, offering valuable analytics that help us optimize our overall communications strategy. Additionally, it delivers insights into call trends, frequently encountered issues, and employee satisfaction.
Jaska P.
Webex Contact Center makes it easy to manage and track customer conversations
Reviewed on Oct 16, 2025
Review provided by G2
What do you like best about the product?
I appreciate how simple it is to set up workflows, manage them, and implement changes without disrupting the production system. The user interface is intuitive, which has made onboarding new users straightforward for our team. Additionally, it enables us to centralize and handle customer calls more effectively, minimizing our reliance on multiple tools.
What do you dislike about the product?
Webex Contact Center provides all the features and services necessary to support our diverse range of clients. I have no complaints about this platform; it has made it much easier for us to stay organized, particularly when handling several clients simultaneously.
What problems is the product solving and how is that benefiting you?
We rely on Webex Contact Center to enhance our customer experience. It has become a vital part of our organization, allowing us to handle all incoming calls, manage users efficiently, and ensure we deliver the best possible service to our customers.
Nevijo G.
Excellent Reporting and Easy Workflow Management
Reviewed on Oct 14, 2025
Review provided by G2
What do you like best about the product?
One aspect I appreciate most is the reporting feature. The reports offer a clear overview and assist us in identifying and resolving issues. They also supply managers with the information necessary to make informed business decisions. Additionally, I find it convenient that setting up and managing a workflow is straightforward.
What do you dislike about the product?
Thanks to its comprehensive reporting capabilities, I am able to locate nearly any data I need, which has been a perfect fit for our requirements. I have no criticisms of this platform; the user experience has been exceptionally valuable for our organization.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has become an indispensable tool for handling all incoming calls, overseeing users, and ensuring an excellent experience for each of our customers. It enables supervisors to efficiently manage their agents from one centralized platform.