Unified Agent Desktop for Amazon Connect allows you to integrate Pega Customer Service and your contact center solution to empower your agents to deliver exceptional experiences.
About TTEC Digital (formerly VoiceFoundry)
TTEC Digital (formerly VoiceFoundry) specializes in delivering the power of AWS to enterprise contact centers to transform the customer experience. Our expertise is focused on voice, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization with a relentless pursuit of customer success. In 2023, the VoiceFoundry brand has been transitioned to TTEC Digital. Same company, same people, same customer experience excellence, new name.
TTEC Digital (formerly VoiceFoundry)
TTEC Digital (formerly VoiceFoundry) Products (25)
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TTEC Digital’s InteractionSync for Webex Contact Center provides contact center agents with a unified view and synchronization of Webex Contact Center interactions, hosted on AWS within Microsoft Dynamics 365, allowing for streamlined contact center processes and elevated customer experiences.
An AWS Generative AI powered solution that uses the Retrieval Augmented Generation pattern to create a portal for simpler, easier knowledge search that provides concise answers back to users, instead of simple search retrieval.
Increase efficiency and reduce cost per call with InteractionSync for Amazon Connect
Mobile Record and Store Now equips Amazon Connect agents with the tools to record and store beneficiary calls seamlessly, using the Dubber Unified Call Recording & Voice AI solution, ensuring adherence to Centers for Medicare & Medica Services (CMS) standards.
A Customer Experience conversational intelligence solution powered by AWS Generative AI services (Bedrock, Titan, SageMaker) at multiple layers for extracting complete insights for business transformation across all channels of customer conversations then providing actionable solutions where opportunity exists or can be created.
Automated AI Chatbot reduces workforce overhead and saves agents time and effort. By replacing time consuming manual chat processes with automated chatbots, you can provide a fast and easy means of communication for both your internal work groups and external customers.
TTEC Digital’s Cisco WxCC Jet enables an optimized and efficient migration from Cisco Contact Center Enterprise to Webex Contact Center (WxCC), hosted on AWS.
Knowledge curation architectures & patterns that are deployed to optimize, transform, and create knowledge that is more usable for AWS-powered Generative AI solutions in Customer Experience and Contact Center uses.
Agent Desktop for Amazon Connect provides contact center agents with a unified view of Amazon Connect omnichannel interactions, across channels, including voice, email, chat, SMS, social and tasks, and includes a comprehensive administration portal with a wide range of configuration options. Our Agent Desktop for Amazon Connect enables contact center agents to provide frictionless and personalized customer experiences by delivering a holistic view of every customer interaction in one centralized platform, empowering better agent performance and fueling exceptional customer experiences. This easy-to-use interface can also help business teams increase their operational performance by providing access to reporting data and reducing agent onboarding time.
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