Dynamics365 InteractionSync for Amazon Connect

Delight your customers with pertinent, contextual information.

• Automate customer information delivery through intelligent screen pops with information that already exists on the interaction.

• Improve efficiency by reducing interaction handling time by up to 15% per call.

• Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.

Enable your business teams to increase their operation performance.

• Minimal effort needed to implement.

• Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.

The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.

• Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.

• Enable quality and speed while keeping the focus on the customer.

• Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.