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About Upstream Works

Upstream Works provides omnichannel cloud contact center solutions that enhance Amazon Connect. A unified agent desktop for voice and digital channels powers context-rich customer interactions and automated workflows. With integrations to business applications and CRMs, simplified team management and reports, and the use of innovative technologies, organizations can increase productivity and personalize engagements. Upstream Works has over 15 years of omnichannel expertise and helps customers accelerate digital transformation, improve experiences, and gain operational efficiency