- Sold by NovelVox NA INC
Achieve Superior Experience Across Patient Journeys with Integrated Agent Workspace for Contact Centers.
About NovelVox NA INC
At NovelVox, we strive to help businesses deliver exceptional customer experiences. We believe in empowering agents through a diverse product line that unlocks their efficiency and boosts productivity. With a unified CX platform, businesses can deliver seamless experiences across channels that streamline agent workflow & delight customers. Integrating and using them helps track customer engagement levels and align other operations. Agent productivity becomes scalable by implementing our reporting & monitoring tools.
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- Sold by NovelVox NA INC
Agent Accelerator is designed specifically for Credit Unions using contact centers to improve agents' productivity and enhance member experience. Personalize caller experience right from the start, Boost productivity & enhance customer experience with unified agent desktop interface for contact center
- Sold by NovelVox NA INC
Novelvox Smart CTI Connector embeds within EPIC for agents to get the work done quickly for faster resolution with an integrated unified interface.
- Sold by NovelVox NA INC
Seamlessly integrate your Salesforce with Amazon Connect to empower your agents to handle both inbound and outbound interactions. After the integration your agents can change their state, perform call actions and see customer profiles while staying within the Salesforce application.
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