Webex Calling
Cisco Systems, Inc.External reviews
669 reviews
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External reviews are not included in the AWS star rating for the product.
The best cloud calling experience ever
What do you like best about the product?
WebEx covers nearly everything that I need. It has merging, calling waiting, holding, forwarding, do not disturb, visual voicemail, and more just more of it. It's best solution for the businesses
What do you dislike about the product?
I do believe that it is not that easy to change your default settings.
What problems is the product solving and how is that benefiting you?
We use it in our business when we jump into the remote business model during the covid-19 pandemic. Since then, It's been part of our daily meeting point. I became so satisfied until yet.
A Review For Webex calling
What do you like best about the product?
What I like most about this platform is its all-in-one communications solution combining voice calling, video conferencing,team collaboration, and messaging in one interface. A more reliable platform than all other alternatives.
What do you dislike about the product?
There is nothing to dislike about Webex calling. All the parts of Webex Calling work properly. And also the cost of Webex Calling is not so much as the other alternatives.
What problems is the product solving and how is that benefiting you?
It helps me to set my daily business hour call path, after hour call paths, and holiday call path which is great for my daily routine. And its priority alerts from VIP phone numbers or call received at a specific date/time increased my business performance.
Recommendations to others considering the product:
I recommend Webex Calling.
Alright, but still has room to improve
What do you like best about the product?
I like that you can use it on a browser, or on a desktop app. I like the configurability, as well as the ability to share. I do like that you can use it on mobile as well.
What do you dislike about the product?
I still don't like that it is not a smooth experience when connected to Android Auto. There's a bit of lag in connecting, muting/unmuting is also clunky.
What problems is the product solving and how is that benefiting you?
It is for the most part, a versatile platform for both individual use, and if you are using it in the enterprise as well. I can easily connect to someone on the fly.
Recommendations to others considering the product:
For both the enterprise and for personal use, Webex Calling for the most part can be your solution for an all-in-one web conferencing solution,
Reliable call communication
What do you like best about the product?
My favourite part about using Webex is that it makes it very easy to login in terms of always remembering my password to log in, Webex uses simple and basic authentication by allowing me to login through my Enterprise Identity Provider using my Enterprise credentials.
I also like that Webex allows me to continue with my business communications even when I am not in my office which is very convenient, by setting up the Remote Office feature I can receive and make calls using my phone and it appears from my business line.
Webex has improved so much our business image in terms of customer service because it features sequential routing whereby it has allowed all our customers to be well attended to instantly through sequential routing whereby unanswered incoming calls can be transferred to the next agent seamlessly.
I also like that Webex allows me to continue with my business communications even when I am not in my office which is very convenient, by setting up the Remote Office feature I can receive and make calls using my phone and it appears from my business line.
Webex has improved so much our business image in terms of customer service because it features sequential routing whereby it has allowed all our customers to be well attended to instantly through sequential routing whereby unanswered incoming calls can be transferred to the next agent seamlessly.
What do you dislike about the product?
The implementation process did not impress me that much because of how long it took to set up and get every user synced. More so maintenance of the set-up has not been that easy since we had to rely on third-party assistance.
What problems is the product solving and how is that benefiting you?
Firstly, Webex has managed to offer a lot of flexibility in terms of communication whereby it did not use to be that easy to communicate using business line whilst I was away from my office because of expensive calling rates. More so Webex has managed to make sure no customer goes unattended through its functionalities of making sure every call reaches an available agent.
Recommendations to others considering the product:
I recommend any user considering the product that they invest in quality training for the set-up and maintenance process.
Cisco Webex Calling
What do you like best about the product?
The Webex App, as a soft phone for Webex Calling, provides a good experience.
The use of activation codes to deploy desk phones is a lifesaver.
For the IT department, managing all settings in a single console makes administration easier.
The use of activation codes to deploy desk phones is a lifesaver.
For the IT department, managing all settings in a single console makes administration easier.
What do you dislike about the product?
In a calling group, it would be wonderful if I could easily log in and out.
To increase the quality of the connection in the edge reception area.
When I refuse a call on a device, the other devices stop ringing as well.
To increase the quality of the connection in the edge reception area.
When I refuse a call on a device, the other devices stop ringing as well.
What problems is the product solving and how is that benefiting you?
The fact that we are device-independent is one of our favorite features! You can be reached whether you're on a computer or a smartphone. The recording function is another plus.
An automated calling system with very handy features
What do you like best about the product?
First time taking a tour of this product I would say the Control Hub was the highlight of my top favourite features. The Control Hub carries a lot of details that are very easy to understand.
More so it gives me the ability to be able to manage my organisation usage by analyzing trends and the quality of calls.
I like that this product in its list of features includes Simultaneous Ring a feature that I mostly use whenever I want to get in touch with a number of my colleagues at the same time. It is very easy to use by inserting call recipients I get to connect instantly.
I like to also keep a record of my calls at work and Webex has made this more reliable by including a Call Notify feature whereby I can receive notifications through my emails and this acts as a backup for all my incoming calls records.
More so it gives me the ability to be able to manage my organisation usage by analyzing trends and the quality of calls.
I like that this product in its list of features includes Simultaneous Ring a feature that I mostly use whenever I want to get in touch with a number of my colleagues at the same time. It is very easy to use by inserting call recipients I get to connect instantly.
I like to also keep a record of my calls at work and Webex has made this more reliable by including a Call Notify feature whereby I can receive notifications through my emails and this acts as a backup for all my incoming calls records.
What do you dislike about the product?
My problem with this product is how it is very dependent on internet connection and also whenever I do not have an internet connection call forwarding is not that reliable.
What problems is the product solving and how is that benefiting you?
Webex is very easy to set up and also in terms of maintenance it is very affordable hence I would say this has been a major benefit in our organisation for using it for calls. More so it has solved remote communications issues that used to arise from compatibility issues from varying devices which used to bring a lot of inconveniences during meetings
Recommendations to others considering the product:
I would recommend they invest in a quality internet for quality communication.
Webex is a nice tool for secured cloud calling and better than MS teams
What do you like best about the product?
Webex is a great company and very beneficial for integrating meetings, messaging team members, contact centers, and secure cloud calling. We use it to streamline the whole organization in outgoing and inbound calls. Furthermore we use Webex as our video call internal meeting system
What do you dislike about the product?
Webex is a premium option, and for a stripped-down version, it only offers a complimentary meeting service. However, if you use all services, it is a very encompassing solution for every organization
What problems is the product solving and how is that benefiting you?
We use Webex for its training center, event centers, and all inbound and outbound calling services. Webex serves well to have multimedia communication on every level. Compared to MS teams, it offers more functionalities and functions more smoothly.
Recommendations to others considering the product:
Consider which package you need to use. Subscription prices vary considerably with Webex
Satisfied user
What do you like best about the product?
Webex has a great interface for business purposes. It's integrated with slack so very quick to call via slack platform
What do you dislike about the product?
Webex calling does not have a big differentiator compared to zoom, Skype, Google meet etc.
What problems is the product solving and how is that benefiting you?
My company used webex prior to covid and heavily through covid to create a communication line with internal and external employees.
Awesome tool to connect at anytime!
What do you like best about the product?
I can call all my contacts and share information easily!
What do you dislike about the product?
It sometimes freezes when sharing screens.
What problems is the product solving and how is that benefiting you?
I can connect fast and easily with my friends and peers with excellent audio quality.
Great quality connection
What do you like best about the product?
Unlike other channels I used before, I've never had any interruptions or issues in the communication using Webex, the quality of the calls are above great all the time.
What do you dislike about the product?
Installation is a bit complicated for inexperienced or not-very-tech users but it is worth it for the final product as it possesses a lot of high-level, cloud-based features.
What problems is the product solving and how is that benefiting you?
Webex is for high-performance professional communication, has enterprise-level features and it's small business affordable, cloud-based experience and quality calls all the time.
Recommendations to others considering the product:
Great features, low price, easy to use, 100% recommended
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