#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning

Episode Number: 468
Date: August 22, 2021
Speakers: Simon Elisha, Shalesa Charron

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the latest Amazon Connect innovations in Artificial Intelligence and Machine Learning deliver personalized and dynamic customer interactions.

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