#541: [Amazon Connect] Transform Your Contact Center by Migrating Your Legacy Interactive Voice Response Flows (IVRs)
Episode Number: 541
Date: August 14, 2022
Speakers: Jen Walsh Fisher, John Heater
Neuraflash is an AWS Partner that applies artificial intelligence and data-powered experiences to help customers transform their customer service by making the experience faster, more personalized, and connected across channels. In this special series episode, AWS Director of Partner, Jen Walsh Fisher is joined by NeuraFlash Sr. VP John Heater, to understand why Interactive Voice Response flows (IVRs) are so important to the Contact Center and brand perception, and how the IVR Migration Tool can help organizations transform their customer service experience.