#445: [Amazon Connect #1] Redefining the Customer Experience
Episode Number: 445
Date: May 17, 2021
Speakers: Simon Elisha, Kentis Gopalla
Post-pandemic customers have come to expect a new level of omnichannel contact-center experience. Hear the latest breakthrough thinking from Kentis Gopalla, the Global Partner Lead for AWS Contact Center, on how you can quickly reimagine your contact center for seamless and scalable omnichannel customer experiences.