Amazon Lex for Travel

Expedite delivery of seamless connected experiences to transform customer service
Get Started with Amazon Lex for Travel
Streamline Travel with Amazon Lex

AWS has the best services, most experience, and fastest rate of innovation in the cloud. By building on AWS, leading travel and hospitality companies are able to control costs and respond quickly to ever-changing travel market dynamics. Using Amazon Lex, travel companies can deliver differentiated experiences as they enable modern customer service that can anticipate customer needs and resolve issues efficiently.

Amazon Lex for Travel offers pre-built solutions so you can create service interactions with ease, reducing load on your service center. The pre-built chatbots allow you to automate traveler customer service requests related to itinerary management, hotel reservations, pre-flight queries, and rental bookings. The purpose-built bots provide conversational experiences including conversation flows, context management, dialog orchestration, and business logic interface so you can quickly deploy to voice or chat modality on a channel of your choice. You can expedite delivery of seamless connected experiences while optimizing core operations, controlling IT costs, and transforming customer service.
A person unlocking a door using a smartphone

Benefits

Amazon Lex provides high quality speech recognition and natural language understanding capabilities so you can deploy sophisticated conversational experiences in the contact center (e.g., Amazon Connect), social media platforms (e.g., Facebook Messenger) or mobile application. The pre-built bots include conversation patterns to disambiguate user input, dialog orchestration to collect information such as confirmation codes, and authentication flows to verify users. You can easily facilitate seamless handovers across different channels to deliver a rich connected experience.
AWS offers comprehensive services so you can combine different types of data and analytical approaches to gain deeper insights and drive more actionable outcomes. With the pre-built bots, you can provide recommendations, surface relevant offers, and deliver tailored messages based on insights derived from your unique data. You can easily integrate with other machine learning services to deliver personalized experience and drive higher customer satisfaction.
Amazon Lex is a completely managed service that can automatically scale with usage, so you don’t need to worry about provisioning hardware. The pre-built bots provide integration for business logic execution so you can quickly support end-to-end transactions. You can easily publish your bot on different modalities and channels, directly from the Amazon Lex console, reducing multi-platform development efforts.