For businesses to continuously improve their products and services for customers, they must first capture feedback on the customer experience and customer journey. Voice of the Customer (VOC) solutions on AWS help businesses capture VOC insights by collecting data such as customer feedback, social media interactions, and reviews. These solutions provide tools to evaluate a customer’s expectations and needs related to a product or service. They also generate actionable insights through intuitive dashboards to present to stakeholders.
Software, SaaS, or managed services from AWS Partners
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