Traditional engagement channels at primary and secondary (K-12) schools can be overwhelming due to spikes in demand, such as daily inbound calls from about absences or outreach regarding emergencies or school-wide activity reminders. With Contact Center solutions on AWS, schools can relieve staff burden by automating processes with an artificial intelligence (AI) chat bot. This can be driven by near real-time data segmentation to target messaging and feed directly into secure reporting, resulting in reduced staff resourcing and improved communication.

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