Perficient Microsoft Dynamics 365 Toolkit for Amazon Connect

Deliver an outstanding customer experience with Perficient

The Perficient Microsoft Dynamics 365 Toolkit for Amazon Connect enables organizations to offer a better customer experience by integrating key customer relationship management information found in Microsoft Dynamics 365 with Amazon Connect, a simple to use, self-service, cloud-based customer contact center that scales to support any size business.

This solution is supported by an Amazon Connect integration Quick Start and a complementary consulting offer from Perficient, an APN Advanced Consulting Partner.

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  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlight:

    • Customer Care Focused: Use Amazon Connect to build a contact center focused on customer care.
    • Contact Center Expertise: Utilize a team with years of experience building and managing customer contact centers.
    • AWS Optimized: Create a modern and scalable contact center while leveraging the AWS ecosystem with Amazon Connect.
    • Technically Skilled: Gain access to a team with the technical skills needed to implement a new solution and introduce it across an entire organization with effective training materials
    Amazon Connect: Microsoft Dynamics 365 Data Dip Quick Start

    Key Features:

    • Comprehensive review of current and future needs, business drivers, and other detailed analyses to determine how Amazon Connect can meet your needs
    • Demonstration on how your business’s use cases are supported in the product
    • Production of a detailed plan which includes migration management and go-live support to help move your system to Amazon Connect
    • An adoption management plan that includes an organization-wide communication strategy, end-user training, and documentation to ensure employees and customers play an active role in the change

    APN Partners with validated Amazon Connect capabilities deliver Contact Center implementations, integrate relevant AWS services, and accelerate the ramp-up of new users. This solution was developed in collaboration with Perficient, an APN Advanced Consulting Partner.

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and a consulting offer from Perficient that includes AWS co-investments. Click below for more information.

  • Launch
  • Launch

    Perficient collaborated with AWS to develop a Quick Start Amazon Connect integration that enables organizations to offer better customer experiences in Amazon Connect by providing data integration with Microsoft Dynamics 365.

    Organizations can either choose from a set of Amazon Connect integrations to integrate with their existing CRM systems or choose a customized option designed specifically for each organization. For those who are interested in a more customized solution, Perficient will work closely with your IT team and contact center to provide a proposed integration plan.

    Discover value from this solution by gaining access to AWS credits to support a PoC and consulting offers from APN Partners with validated Amazon Connect capabilities that include AWS co-investments. Click below for more information.

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  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    Perficient has pre-built toolkits in place for those looking for a more simplified integration of Amazon Connect and existing CRM systems. A customized proposal plan will include cost and timeline estimates, and since fees are generally on a time and material basis, an organization will only pay for professional service hours they use. It is recommended to split the work into phases to ensure satisfaction with each step before moving to the next.

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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  • Get help
  • Get help

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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    AWS Credits
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Learn more about Amazon Connect

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