B2B Omnichannel Contact Center as a Service (CCaaS)

Telecom operators are seeking to resell omnichannel contact center solutions that use Amazon Connect to their enterprise customers. This solution, known as contact center as a service (CCaaS), opens AWS Marketplace as a resale channel and accelerates and simplifies the go-to-market process.

AWS Services

Purpose-built cloud products

Amazon Chime SDK
With the Amazon Chime SDK, builders can easily add real-time voice, video, and messaging powered by machine learning into their applications.
Amazon Connect
Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center

Partner Solutions

Software, SaaS, or managed services from AWS Partners

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