Posted On: Apr 19, 2017

Amazon Lex is now generally available for all customers. Amazon Lex is a service for building conversational interfaces into your application using voice and text. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to developers, enabling you to quickly and easily build sophisticated, natural language conversational bots.

Amazon Lex provides an easy-to-use console to guide you through creating your own chatbot. No deep learning expertise necessary, and you can build, test, and publish your chatbot in minutes. You supply just a few sample phrases indicating how your customers might interact with the bot and Amazon Lex builds a natural language model based on that data. Amazon Lex maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation. You can create chatbots for use with mobile devices, web applications, and chat platforms like Facebook Messenger, Slack, and Twilio (SMS), and publish directly from the Amazon Lex console. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure. Amazon Lex provides built-in integration with AWS Lambda, to execute backend business functions from your chatbots and with AWS MobileHub to simplify the creation of mobile apps with conversational capabilities. You can also use the pre-built SaaS connectors, to link your chatbot to data in popular productivity applications such as Salesforce, Microsoft Dynamics, Marketo, Zendesk, QuickBooks and Hubspot. Amazon Lex provides analytics so that you can view how your customers are interacting with the bot and make improvements over time. You can programmatically build and connect to bots via SDKs. With Amazon Lex, you pay only for what you use. There are no upfront commitments or minimum fees. To learn more about Amazon Lex, visit the product pages and try Amazon Lex for free, today.

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