Posted On: Jun 27, 2017
Amazon Connect now supports seven new languages, including Spanish, French, Brazilian Portuguese, Korean, German, Simplified Chinese, and Japanese. This update provides you with a localized view when accessing the Amazon Connect management console, as well as your Amazon Connect contact center instances.
Amazon Connect is a simple to use, self-service, cloud-based contact center service that makes it easy for you to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. Setting up a cloud-based contact center with Amazon Connect requires just a few clicks in the Amazon Connect console, allowing your agents to take calls within minutes.