Posted On: Jun 27, 2017
Amazon Connect now supports seven new languages, including Spanish, French, Brazilian Portuguese, Korean, German, Simplified Chinese, and Japanese. This update provides you with a localized view when accessing the Amazon Connect management console, as well as your Amazon Connect contact center instances.
Amazon Connect is a simple to use, self-service, cloud-based contact center service that makes it easy for you to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. Setting up a cloud-based contact center with Amazon Connect requires just a few clicks in the Amazon Connect console, allowing your agents to take calls within minutes.
To see all AWS Regions where Amazon Connect is available, see the AWS Region table. Visit the Amazon Connect website for more information.