Posted On: Nov 16, 2017

Amazon Connect contact flow import/export (beta) enables you to import contact flows into, and export contact flows from, your Amazon Connect instance. Contact flows are used to define the path a customer takes to resolve their issue. Now you can easily move your contact flows from a test environment to a production environment, copy them from one region to another as you expand your customer service organization, or share contact flows with others. Exported contact flows can be used to create backup copies and used as version control for your contact flows. 

Amazon Connect contact flow import/export is available today as a public beta in all AWS regions where Amazon Connect is offered. There is no additional cost to use the Amazon Connect contact flow import/export. To learn more about Amazon Connect, a self-service, cloud-based contact center, please visit the Amazon Connect website.