Posted On: Feb 28, 2019

You can now select any AWS Lambda function available in your AWS account from within the Amazon Connect contact flow editor. AWS Lambda functions are used in contact flows to customize the caller experience by pulling data from an external database, such as a CRM system containing customer information or a database containing order history. Previously, to add AWS Lambda functions into your contact flow, you had to grant permissions to execute AWS Lambda from Amazon Connect using the AWS Command Line Interface (CLI) and then open the AWS Lambda console to copy over the function ARN. Now, you can do both using drop-downs in the UI.

You can make an AWS Lambda function available in a given Amazon Connect instance by adding it to the instance configuration in the Amazon Connect Console. The functions you add to your instance are then displayed in a drop-down list in the contact flow designer.

To learn more, see Add an AWS Lambda Function to Your Instance in the Amazon Connect Administrator Guide. The updated UI for selecting AWS Lambda functions is available in all AWS regions where Amazon Connect is offered. There is no additional charge aside from standard pricing for AWS Lambda usage, Amazon Connect service usage, and any associated telephony. To learn more about Amazon Connect, please visit the Amazon Connect website.