Posted On: Mar 14, 2019

AWS has published a service level agreement (SLA) for AWS Systems Manager, which provides availability guarantees for AWS Systems Manager.

AWS will use commercially reasonable efforts to make AWS Systems Manager available with a Monthly Uptime Percentage, during any monthly billing cycle, of at least 99.9% (the “Service Commitment”). In the event AWS Systems Manager does not meet the Service Commitment, you will be eligible to receive a Service Credit as described in the AWS Systems Manager Service Level Agreement

This SLA is now available in all regions where AWS Systems Manager is available. For more information on availability, see the AWS region table.