Posted On: Jun 24, 2019

Today, Amazon Connect introduces contact flow versioning, making it easy to preview, modify, and publish past versions of a flow with just a few clicks within the contact flow designer. Rolling back between a saved or published version is simple, allowing you to review how a flow evolved and inspect how it was previously configured, enabling experimentation. Previously, customers could only revert to the last saved or published version, limiting their ability to track changes.

To learn more, see the help documentation in the Amazon Connect User Guide. Contact Flow Versioning is available in all AWS regions where Amazon Connect is offered. There is no additional charge associated with this feature, other than the Amazon Connect service usage and any associated telephony charges. To learn more about Amazon Connect, please visit the Amazon Connect website.