Posted On: Oct 24, 2019

Amazon Connect now provides new APIs that enable you to programmatically list resources such as queues, phone numbers, contact flows, and hours of operations in an Amazon Connect instance. For example, now you can use the List Queues API to retrieve queue IDs at run time and use them with the queue metrics API to filter the data returned.

The list APIs also enable you to automate recurring manual processes. For example, using the List Phone Numbers API, you can create an automated process that retrieves all phone numbers in your Amazon Connect instance and compares them against a list of phone numbers for auditing purposes. To learn more, see the API reference guide.

The list APIs are available in all AWS regions where Amazon Connect is offered. There is no charge to use these APIs. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.