Posted On: May 26, 2020
You can now select multiple blocks at the same time and rearrange them as a group within your contact flows, saving time and effort. Previously, moving a sequence of blocks would require each block to be individually dragged and dropped. This feature is replacing the repetitive task of dragging one block at a time, which was frustrating, error prone, and time consuming, replacing it with one that takes seconds.
This feature is available in all AWS regions where Amazon Connect is offered. There is no charge to use multi-select within the contact flow editor other than the Amazon Connect service usage and any associated telephony charges. To learn more, see the help documentation, or visit the Amazon Connect website.