Posted On: Aug 17, 2020

Amazon Connect enables customers to easily copy and paste blocks within and between flows. Now, administrators can select, cut, copy, and paste a complete flow or multiple blocks within or across flows. Any configured settings, layout arrangements, and connections are persisted, reducing errors and saving time when duplicating functionality or editing.  

This feature is available in all AWS regions where Amazon Connect is offered. To learn more, see the help documentation or visit the Amazon Connect website.