Posted On: Sep 24, 2020

For the second time in 2020, Amazon Connect is announcing outbound telephony cost decreases across six countries in Europe. Starting September 1st, Amazon Connect, an easy to use contact center service, decreased the following outbound telephony rates in the EU Central (Frankfurt) and EU West (London) regions for the following six countries: 

Portugal by 79% from $0.2985 to $0.0618 per minute
Spain by 64% from $0.0696 to $0.0250 per minute
France by 15% from $0.0424 to $0.0359 per minute
Sweden by 14% from $0.0494 to $0.0423 per minute
Austria by 12% from $0.0447 to $0.0393 per minute
Italy by 1% from $0.0407 to $0.0405 per minute

The new rates are now available as part of the standard pricing for Amazon Connect service usage and associated telephony rates. To learn more about Amazon Connect, please visit the Amazon Connect website.