Posted On: Sep 17, 2020

You can now create, describe, update, and publish contact flows via API. Contact-center administrators can now programmatically configure and test their contact flows, accelerating the time and effort to deploy changes and minimizing avoidable errors. With these flow APIs, you can automate the progression of contact flows between your development, staging, and production environments. To learn more, see the API reference guide.

Contact flow management APIs are available in all AWS regions where Amazon Connect is offered, and there is no additional charge to use them. To learn more, see the help documentation, or visit the Amazon Connect website.