Amazon Transcribe announces Channel Identification support for streaming audio

Posted on: Sep 17, 2020

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for you to add speech-to-text capability to your applications. Amazon Transcribe now expands support for Channel Identification to streaming audio transcription. With Channel Identification, you can process live audio from multiple channels, and produce a single transcript of the conversation with channel labels. 

In contact centers, applications are often designed to analyze content from both caller and agent audio channels during a single live call. Using Channel Identification, customers can now separate multiple channels from within a live audio stream to generate transcripts that label each audio channel. In media and entertainment, it’s also common to generate content that has multi-channel audio. For instance, a live online talk show may feature a host and a guest who speak into separate microphones. The two audio channels get merged into a single audio stream for real-time broadcast. Using Channel Identification, users can generate live subtitles by transcribing the host and guest channels individually and in real time.  

Channel Identification is available in all AWS Regions where Amazon Transcribe is available at no additional cost. For more information, visit this documentation page.