Posted On: Sep 17, 2020
Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for you to add speech-to-text capability to your applications. Amazon Transcribe now expands support for Channel Identification to streaming audio transcription. With Channel Identification, you can process live audio from multiple channels, and produce a single transcript of the conversation with channel labels.
In contact centers, applications are often designed to analyze content from both caller and agent audio channels during a single live call. Using Channel Identification, customers can now separate multiple channels from within a live audio stream to generate transcripts that label each audio channel. In media and entertainment, it’s also common to generate content that has multi-channel audio. For instance, a live online talk show may feature a host and a guest who speak into separate microphones. The two audio channels get merged into a single audio stream for real-time broadcast. Using Channel Identification, users can generate live subtitles by transcribing the host and guest channels individually and in real time.